City Quays
Rotherline London, London, SE16
3.7/5, 105 reviews
72% recommended
75% sales valuation accuracy
96% sales fee satisfaction
78% lettings valuation accuracy
82% lettings fee satisfaction



Property Features

City Quays - estate and letting agents in Surrey Quays SE16

“A brilliant service, very helpful, reassuring and competent agent. Very ......”

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Feb 14,2014
Minithumbup
Chen
By: 'lamotima'
Feb 14,2014
1 people found
this helpful
A brilliant service, very helpful, reassuring and competent agent. Very pleased with the level of the service and would be happy to come back and do more business with her. I have had various experiences with agents but this was far most pleasant. She has made the whole process less stressful!

Thanks!
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Opening Hours
Address

City Quays
193 Lower Road, Surrey Quays
Rotherhithe,London
Greater London
SE16 2LW
0207 231 2957

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 96% £237,000 £2,500,000
Lettings 78% 82% £280 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 5 24 13 8 1 26 0 5 10
Areas covered
  • SE16
  • SE8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Amarjeet is an extreamly funny chap. Conducts his work in ......”

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Nov 30,2015
Minithumbup
By: 'Matthew'
Nov 30,2015
0 people found
this helpful
Amarjeet is an extreamly funny chap. Conducts his work in a professional manner and is always there to help when needed. Thanks for all the help fella....
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Comment on agent fees
Reasonable.
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“The level of service I received from City Quays from ......”

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Nov 24,2015
Minithumbup
By: 'Udi'
Nov 24,2015
0 people found
this helpful
The level of service I received from City Quays from start to end was first class and Amarjeet Singh who i dealt with kept me in the loop which was good at every stage possible. I had so many people interested within a few days......
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“Very kind and professional. Amar is always on call when ......”

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Nov 24,2015
Minithumbup
By: 'Zisis'
Nov 24,2015
0 people found
this helpful
Very kind and professional. Amar is always on call when needed. Thanks for the support mate! All the best, Zisis....
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“I highly recommend the City Quays and especially agent Nayem ......”

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Oct 11,2015
Minithumbup
By: 'Nela'
Oct 11,2015
5 people found
this helpful
I highly recommend the City Quays and especially agent Nayem Hussain, who was real professional, helpful and friendly. Communication with him was easy, I could get in touch with him on WhatsApp at any time. The renting processes was clear and smooth without any problems ...
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Comment on agent fees
Fees are reasonable.
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“Nayem has solid experience in dealing with properties landing and ......”

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Oct 02,2015
Minithumbup
By: 'Anna'
Oct 02,2015
5 people found
this helpful
Nayem has solid experience in dealing with properties landing and does his best to provide best customer service at highest standard....
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“City Quays is a super horrible and unprofessional agency on ......”

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Jun 05,2015
Minithumbdown
By: 'YU'
Jun 05,2015
7 people found
this helpful
City Quays is a super horrible and unprofessional agency on the market. I still don't understand such an agency can exist on market. I rent a one bedroom apartment in Vancouver House for £400 for two years contact with one year break clause. Shshel Miah was ...
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What agent could do to change your mind?
There admin fee is unreasonable. The admin fee for the professional letting agency Chase Evans is ‚£190, for the letting agency Keatons is ‚£150. I just don't understand such an unprofessional agency ask for such high price.
Attached Filesnbsp;
Comment on agent fees
There admin fee is unreasonable. The admin fee for the professional letting agency Chase Evans is ‚£190, for the letting agency Keatons is ‚£150. I just don't understand such an unprofessional agency ask for such high price.
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By: Jag Bansal
Jul 08, 2015
View all comments (3)
Dear Yu, I apologise for the late response. Firstly, as explained in my previous reply and when you initially took an interest in the property, the administrative fee is £250+VAT. I understand that this may be confusing, but City Quays are a VAT registered company and therefore are obliged to incorporate a 20% VAT charge on all our fees. Secondly, the £44 receipt from Fantastic Cleaners was for the initial cleaning service employed by the previous tenants. Your dissatisfaction with ...

“I have appreciated the professional attitude from Jag Bansal at ......”

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May 18,2015
Minithumbup
By: 'stefan'
May 18,2015
2 people found
this helpful
I have appreciated the professional attitude from Jag Bansal at all times. As well, Jag has provided a the valuable support for the administrative matters when I had moved out of the property. Thank you Jag....
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“Sylvana Conroy helped me to buy a new build flat. ......”

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Apr 17,2015
Minithumbup
sylvana
By: 'bob'
Apr 17,2015
0 people found
this helpful
Sylvana Conroy helped me to buy a new build flat. She was extremely proactive and very helpful throughout the whole process. From the price negotiation stage all the way to the completion stage she helped push through both legal and non legal queries, to get ...
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“I was looking for a property for my daughter who ......”

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Jan 28,2015
Minithumbup
By: 'Ricky'
Jan 28,2015
2 people found
this helpful
I was looking for a property for my daughter who is living and working in London. She was sharing a flat with a friend in SE8 so we were focusing in that area and contact City Quay for some recommendation. Mr To had highly recommended ...
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By: Peter
Jan 28, 2015
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Thanks you Ricky!! Always a pleasure to help people find the right property. ...

“City Quays, especially Jag, have been very professional and efficient ......”

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Jan 23,2015
Minithumbup
By: 'John'
Jan 23,2015
3 people found
this helpful
City Quays, especially Jag, have been very professional and efficient in dealing with my letting of this property. From the viewing and letting, through the tenancy renewals and when I moved out everything has gone smoothly without a single problem. We moved in just for 6 ...
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“City Quays found us this marvellous flat which they managed ......”

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Jan 14,2015
Minithumbup
By: 'John'
Jan 14,2015
2 people found
this helpful
City Quays found us this marvellous flat which they managed for the landlord. We had a trouble free stay having rented for 6 months and staying for 2 1/2 years.City Quays negotiated follow on contract s for us. When we finally moved out the termination process was ...
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“I gave a very general brief to City Quays, as ......”

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Nov 25,2014
Minithumbup
Chen
By: 'V'
Nov 25,2014
3 people found
this helpful
I gave a very general brief to City Quays, as we were looking for a property for a relative who is now working in London. Chen and Lucy were extremely helpful in providing information about availability in the areas specified and with our requirements. I ...
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“It's the 5th year that CityQuay acts has my letting ......”

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Nov 24,2014
Minithumbup
By: 'Ms'
Nov 24,2014
2 people found
this helpful
It's the 5th year that CityQuay acts has my letting and management agent. Although we went through some difficult periods a few years ago, I still maintain CityQuay as I trust the honesty of its owner and its staff. Jaq has recently taken up my ...
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“This company is terrible, I am a tenant who is ......”

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Nov 15,2014
Minithumbdown
By: 'Debbie`s'
Nov 15,2014
7 people found
this helpful
This company is terrible, I am a tenant who is still waiting for help from the staff who told me she will help me always, but when I paid the money she disappear, never helped me even with some stuff what she promised to me ...
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What agent could do to change your mind?
I do not think you will do anything for your tenant, the agent told me very clear.
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By: Simon
Nov 17, 2014
View all comments (1)
Dear Reviewer, Please can you reply with the property address and details of the person you dealt with. We are based in South East London and do not deal with E13. I suspect you are referring to the Company CITI QUAYS and Not CITY QUAYS. I am sure they would be very happy to receive your feedback, however we are not the same company and I would appreciate it that you remove this and add it to the correct agency. Thank you in advance. Peter ...

“Jag Bansal as my maintainance contact is very professional and ......”

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Nov 07,2014
Minithumbup
By: 'lily'
Nov 07,2014
2 people found
this helpful
Jag Bansal as my maintainance contact is very professional and friendly. He has helped me solved a number of issues since I moved in in August, including setting up the intercom and fixing the tv satellite which involved a lot of chasing. He is definitely ...
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“Jag is the person in charge of managing my flat. ......”

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Nov 06,2014
Minithumbup
By: 'Jun'
Nov 06,2014
1 people found
this helpful
Jag is the person in charge of managing my flat. He is an organised person and behaves as a very good channel between landlord and tenants. He is a person we can trust....
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“When we arrived at agency we were asked what we ......”

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Nov 06,2014
Minithumbup
By: 'Moji'
Nov 06,2014
0 people found
this helpful
When we arrived at agency we were asked what we were looking for and various different options were offered to us by your staff that suited our needs rather than just going with what we asked for. Your staff were quick and responsive, we were ...
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Comment on agent fees
Agent's fees could be reduced based on the number of people renting a property, we know for a fact that other agents in the same area are charging far less fees (less than half of what we paid) for rentals. I think this would be an area of improvement for your agency as high prices could drive people away from a deal.
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“Lucy - very enthusiastic & helpful. Good deal obtained on purchase.......”

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Nov 04,2014
Minithumbup
By: 'NCB'
Nov 04,2014
1 people found
this helpful
Lucy - very enthusiastic & helpful. Good deal obtained on purchase. Peter - solid & steady. Kept informed at all stages. No hidden fees. Would be happy to use them again....
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Comment on agent fees
Average for industry. No hidden fees.
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“Lucy was very responsive in answering my initial queries in ......”

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Nov 01,2014
Minithumbup
By: 'Anonymous'
Nov 01,2014
1 people found
this helpful
Lucy was very responsive in answering my initial queries in relation to the purchase and had plenty of time to talk through the background to the development and the different options available. As a result of her quick responses, I was able to secure a ...
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“Alex Lee is such a hard working man. I was ......”

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Nov 01,2014
Minithumbup
By: 'Pino'
Nov 01,2014
1 people found
this helpful
Alex Lee is such a hard working man. I was impressed by the level of service. I rarely write reviews but for once I felt I definitely! Recommend....
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“I sold my flat this week through City Quays in ......”

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Oct 31,2014
Minithumbup
Chen
By: 'Seb'
Oct 31,2014
0 people found
this helpful
I sold my flat this week through City Quays in what was a very painless and smooth sale. Chen was excellent in keeping me informed on all developments, was easy to get hold of, and always friendly and helpful. I enjoyed an excellent service and ...
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“I dealt with Lucy at the beginning of 2014, and she ......”

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Oct 31,2014
Minithumbup
By: 'Matt'
Oct 31,2014
0 people found
this helpful
I dealt with Lucy at the beginning of 2014, and she found a more than suitable property for me very quickly. I found her and the entire team, to be most helpful and knowledgeable, replying to my (numerous) queries very efficiently. Should she not have the ...
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“Lucy recently helped me with looking for a property to ......”

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Oct 31,2014
Minithumbup
By: 'Martina'
Oct 31,2014
0 people found
this helpful
Lucy recently helped me with looking for a property to invest in. She had a lot of knowledge on property and was able to assist me in choosing the one that was suited for my needs. She was able to negotiate a great deal for ...
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“Lucy is a focussed individual who is committed and hard ......”

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Oct 31,2014
Minithumbup
By: 'Felicity'
Oct 31,2014
1 people found
this helpful
Lucy is a focussed individual who is committed and hard working. She is friendly, great to deal with and very professional. Her knowledge of the industry is fantastic and she uses her experience well in negotiations and discussions....
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“Peter and Alex really helped me in the selling of ......”

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Oct 31,2014
Minithumbup
By: 'Tracy'
Oct 31,2014
0 people found
this helpful
Peter and Alex really helped me in the selling of my property and really appreciate all the time and effort to sell it in such a short time frame. With it having gone through now i don't know what all the worry was about but ...
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“Lucy was very helpful at all searching and purchasing stages. ......”

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Oct 31,2014
Minithumbup
By: 'iryna'
Oct 31,2014
0 people found
this helpful
Lucy was very helpful at all searching and purchasing stages. Did her best to find the property for me and I recommended her to my best friend . Just being on her holidays Lucy helped my friend in searching and property price and fees negotiating also. ...
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“Lucy was instrumental in helping me buy my first property. ......”

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Oct 31,2014
Minithumbup
By: 'Vish'
Oct 31,2014
0 people found
this helpful
Lucy was instrumental in helping me buy my first property. Prior to my meeting I had outlined my requirements and also that I would be interested in buy off plan. On arrival Lucy had several very good propositions and was able to clearly explain the ...
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“Chen was very professional and friendly from start to finish ......”

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Oct 31,2014
Minithumbup
Chen
By: 'Ujjal'
Oct 31,2014
1 people found
this helpful
Chen was very professional and friendly from start to finish and made suggestions on factors I should be considering for chosing the investment property I was looking for. I went with her suggestion and feel confident that it would be a good investment. Chen is ...
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Comment on agent fees
Could have been a little more clearer on email on the fees payable for getting the discount.
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“Recently in the process of purchasing a property with City ......”

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Oct 31,2014
Minithumbup
Chen
By: 'Wen'
Oct 31,2014
0 people found
this helpful
Recently in the process of purchasing a property with City Quay. Chen is very responsive to calls or emails. really appreciate her help....
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“I was looking for a property to rent in the ......”

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Oct 31,2014
Minithumbup
Chen
By: 'wei'
Oct 31,2014
0 people found
this helpful
I was looking for a property to rent in the beginning and Chen took me to see some roperties and I wasn't satisfied and Chen gave a ideal to buy one to live and for future investment as well. She is really helpful and during ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:34 PM 19/12/2014 by allAgents

Awards won by City Quays, London SE16 2LW



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