Edinburgh Letting Solutions
Edinburgh, EH8
2.6/5, 29 reviews
45% recommended
100% lettings valuation accuracy
57% lettings fee satisfaction

“Have found the flat to be poorly maintained, freezer broke, ......”

Share on :
Jan 22,2011
Minithumbdown
By: 'the bosses cat'
Jan 22,2011
3 people found
this helpful
Have found the flat to be poorly maintained, freezer broke, boiler broke, taps at sink broke, loose toilet seat, no glazing or draught insulation, shelves held up with rawlplugs!!!!! Also fairly poor customer service, they also use dodgy tradesmen, who seem to like prying into things they shouldn't be, not impressed with this letting agency at all. Do not use ELS!!!
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Edinburgh Letting Solutions
1 West Crosscauseway
Edinburgh
City of Edinburgh
EH8 9JW
0131 667 1525

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 57% £550 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 4 10 12 0 0 0 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Flat itself was nice and after a few issues, my ......”

Share on :
Mar 23,2016
Minithumbdown
By: 'John'
Mar 23,2016
1 people found
this helpful
Flat itself was nice and after a few issues, my time during the tenancy was relatively problem free. However, ELS deliberately misled me into believing the deposit was all being handled and I would get it back in a month and that I would not ...
read full review
Was this helpful? Yes
By: Lucy - ELS
Apr 08, 2016
View all comments (1)
Hi John, We're sorry to read your comments, however we are puzzled as the information you received was incorrect. Can you please get in touch with me directly to confirm which property you were in, as I cannot locate your Tenancy. We take these allegations very seriously and I'd like to get to the bottom of it. FYI, under the regulations of My Deposits Scotland, deposits are NEVER returned to Agents without the Tenant knowing about it. Regards, Lucy ...

“Absolutely terrible property that was not fit for living in. ......”

Share on :
Oct 01,2015
Minithumbdown
By: 'Edinburghstudent123'
Oct 01,2015
1 people found
this helpful
Absolutely terrible property that was not fit for living in. Had bad mice problem and freezing in the winter. Shower stopped working for a bit part of winter-ask for someone to come and look at it-no reply. Hassle trying to get deposit back as well....
read full review
Was this helpful? Yes

“Do NOT take a property from this company. This was ......”

Share on :
Sep 23,2015
Minithumbdown
By: 'Terrible'
Sep 23,2015
3 people found
this helpful
Do NOT take a property from this company. This was the worst experience in renting a property I have ever had. This is an extremely long review, but I would urge anyone to read it if they are even considering renting a property from this ...
read full review
Was this helpful? Yes

“My husband and I had a very bad experience with ......”

Share on :
Nov 18,2014
Minithumbdown
By: 'A. L.'
Nov 18,2014
1 people found
this helpful
My husband and I had a very bad experience with Edinburgh Letting Solutions. 1) The flat was filthy when we moved in, even though ELS had assured us it would be clean. E.g. Dirty inside the fridge, dirty utensils, old coffee grinds still in coffee ...
read full review
Was this helpful? Yes

“Very poor experience as a landlord culminating in this. I ......”

Share on :
Nov 11,2014
Minithumbdown
By: 'r0ssc0vich'
Nov 11,2014
2 people found
this helpful
Very poor experience as a landlord culminating in this. I used ELS to market and let my property. At the end of the lease, I found that my tenant had stored all of my furniture ornaments and kitchen ware in the garage, which was not ...
read full review
What agent could do to change your mind?
Better communications. See review.
Attached Filesnbsp;
Comment on agent fees
Prices were fine. Competitive
Was this helpful? Yes

“I felt I had to write something here after reading ......”

Share on :
Jun 16,2014
Minithumbup
By: 'EmmaKing67'
Jun 16,2014
2 people found
this helpful
I felt I had to write something here after reading through the jibberish other folk have written on here, there really are some angry people in the world aren't there? After calling the office to give my personal thanks to the staff for all the ...
read full review
Was this helpful? Yes

“What a lovely bunch in ELS! We stumbled upon them ......”

Share on :
Jun 10,2014
Minithumbup
By: 'stephie-t'
Jun 10,2014
2 people found
this helpful
What a lovely bunch in ELS! We stumbled upon them when frantically searching for a new student flat (we were let down last minute by another agency so were slightly panic-stricken!) They managed to squeeze us in for 2 viewings last minute, and we took the ...
read full review
Was this helpful? Yes

“I rented a flat through ELS for 2 years and I ......”

Share on :
Oct 28,2013
Minithumbup
By: 'Emma-R'
Oct 28,2013
1 people found
this helpful
I rented a flat through ELS for 2 years and I have to say, they are the best letting agent I have ever dealt with (and I've experienced my fair share over the years)! Lucy in particular was so friendy and professional; it's so refreshing dealing ...
read full review
Was this helpful? Yes

“Very irresponsible agent, I guess I can run a better ......”

Share on :
Jul 16,2013
Minithumbdown
By: 'wts'
Jul 16,2013
1 people found
this helpful
Very irresponsible agent, I guess I can run a better agency than they do. Property not clean and cleared when the day we moved in. Called for help and not being helpful. I felt very frustrated and I don't understand why the agent sounded more ...
read full review
What agent could do to change your mind?
Very irresponsible agent, I guess I can run a better agency than they do. Property not clean and cleared when the day we moved in. Called for help and not being helpful. I felt very frustrated and I don't understand why the agent sounded more frustrating than I do. The condition is inhabitable, I told her the flat is dirty and I cannot stay there and she said there is nothing stopping me to stay in there. Seriously? Would you stay in a flat that is full of shit. Very irresponsible agent with very low EQ. How can you give altitude to your customer when it is your fault. Unacceptable!
Attached Filesnbsp;
Was this helpful? Yes

“We have had consistent issues with our boiler which have ......”

Share on :
Jul 11,2013
Minithumbdown
By: 'unknown'
Jul 11,2013
4 people found
this helpful
We have had consistent issues with our boiler which have never been fixed properly. This issue has been going on now for several months and we cannot use our heating and hot water at the same time and we cannot have hot water running in ...
read full review
Was this helpful? Yes
By: Lucy
Jul 19, 2013
View all comments (1)
Please can you let us know which property this complaint refers to? Our Maintenance Coordinator has looked through her files and is unable to determine the flat in question. Phone calls to our office are always answered so could you let us know which day you tried? If it was over the weekend when we were closed, we have a voicemail advising of an out-of-hours emergency number. We take issues with boilers very seriously and are keen to resolve this as soon as possible. We look forward to hearing ...

“ELS - Unprofessional, Unhelpful, Lawbreaking, Evasive, Rude, Ignorant letting agents,......”

Share on :
Jan 30,2013
Minithumbdown
By: 'disgruntled'
Jan 30,2013
7 people found
this helpful
ELS - Unprofessional, Unhelpful, Lawbreaking, Evasive, Rude, Ignorant letting agents, Your candycoated patter might work on some daft wee students you find the odd nice flat for, and get a few trite words of compliment from after a year or so of renting. My experience ...
read full review
What agent could do to change your mind?
sack all the current staff, hire decent staff, use decent contractors who can actually do the job, give information when requested, stop palming tenants off with lame and transparent lies and excuses, ive paid ELS ‚£23000 plus in rent whilst saving for my own place, I cannot wait to get out of the property, if they at ELS think they are getting the last months rent then they can sing for it....... DO NOT RENT FROM ELS!!!!! CANNOT STRESS THIS ENOUGH!!!!! DO NOT RENT FROM ELS!!!!!!!!
Attached Filesnbsp;
Was this helpful? Yes

“Our wonderful tenancy with Edinburgh Letting Solutions is just coming ......”

Share on :
Nov 08,2012
Minithumbup
By: 'kubak'
Nov 08,2012
3 people found
this helpful
Our wonderful tenancy with Edinburgh Letting Solutions is just coming to an end. We could not have asked for better service. We were in direct contact with Orlaith and Lucy throughout our entire tenancy; they were always quick to respond and resolved all of our ...
read full review
Was this helpful? Yes

“I decided to use ELS after a bad experience with ......”

Share on :
Jul 12,2012
Minithumbup
By: 'Claire'
Jul 12,2012
4 people found
this helpful
I decided to use ELS after a bad experience with one of Edinburgh's 'premier' letting agents who couldn't have cared less about the problems I was having with my heating. I decided to contact their new manager Orlaith on the advice of a fellow student ...
read full review
Was this helpful? Yes

“I am renting in Edinburgh city for over 7 years now ......”

Share on :
Jul 12,2012
Minithumbup
By: 'Loli'
Jul 12,2012
3 people found
this helpful
I am renting in Edinburgh city for over 7 years now and have had dealings with a number of agencys (much of which try to over sell rather than actualy give good customer service!) But I was happy to see they are not all like this. ...
read full review
Was this helpful? Yes

“I would not let these people look after my goldfish ......”

Share on :
Apr 27,2012
Minithumbdown
By: 'Unhappy landlord'
Apr 27,2012
4 people found
this helpful
I would not let these people look after my goldfish never mind my property. As a result of ELS's negligence our property was damaged and we now have sold and have been so sickened by our experience with ELS that we will never let a ...
read full review
Was this helpful? Yes

“I found ELS to be very professional and helpful, we ......”

Share on :
Apr 18,2012
Minithumbup
By: 'Tara'
Apr 18,2012
3 people found
this helpful
I found ELS to be very professional and helpful, we moved into one of their flats over a year ago and have had no problems with their service. We used ELS on a reccomendation from another friend after a bad experience getting a deposit back ...
read full review
Was this helpful? Yes

“I emailed them with regards to a few of their ......”

Share on :
Feb 29,2012
Minithumbup
By: 'Lottie1985'
Feb 29,2012
5 people found
this helpful
I emailed them with regards to a few of their properties that I wanted to take a look at. The girl I spoke to was absolutely lovely, very friendly and knew what she was talking about. I had appointments set up within a few days. ...
read full review
Was this helpful? Yes
By: mrConfuse
Mar 09, 2012
View all comments (1)
Did they give you the tenancy agreement right after they inform you that you have secured the flat? They just told me that i can only sign the agreements right before i move in... ...

“ELS have proved to be the best letting agents I ......”

Share on :
Feb 29,2012
Minithumbup
By: 'janetpark1'
Feb 29,2012
4 people found
this helpful
ELS have proved to be the best letting agents I have worked with in my 5 years of renting flats. The staff are all really friendly and helpful and I moved in to a spotless flat in Edinburgh with no problems at all. We had an ...
read full review
Was this helpful? Yes

“I have just singed another agreement with ELS for a ......”

Share on :
Jan 27,2012
Minithumbup
By: 'Waiterking'
Jan 27,2012
5 people found
this helpful
I have just singed another agreement with ELS for a second time. After speaking to Orla the new manager there she mentioned that the reviews online of 2010 and prior were making her job that much harder. I have had 1 issue with them the first time ...
read full review
Was this helpful? Yes

“Thanks ELS for finding me a great flat so quickly, ......”

Share on :
Dec 14,2011
Minithumbup
By: 'Kiwi'
Dec 14,2011
7 people found
this helpful
Thanks ELS for finding me a great flat so quickly, and for helping me through the process. You guys were really friendly and accommodating. Many thanks....
read full review
Was this helpful? Yes

“We have decided to take ELS to small claims court ......”

Share on :
Oct 21,2011
Minithumbdown
By: 'LillyRose'
Oct 21,2011
1 people found
this helpful
We have decided to take ELS to small claims court as they are with holding our deposit. To those of you who have previously done this, please can you let me know who you may have used? As students we can't afford to go through ...
read full review
Was this helpful? Yes

“From my experience, ELS are not to be trusted and ......”

Share on :
May 17,2011
Minithumbdown
By: 'Z_Landlord13'
May 17,2011
2 people found
this helpful
From my experience, ELS are not to be trusted and would suggest anyone thinking of using them would be well advised to steer clear. They're only concern is looking after the properties of their director and the interests of the "normal" landlords seem to take ...
read full review
Was this helpful? Yes
By: Exhausted
Aug 10, 2014
View all comments (1)
I have been living in one of their directors properties for the past few years and I can assure you they don't care about you either way! I have had a serious ongoing problem that they have not lifted a finger to help with. The only way I could describe then would be to use a long string of swear words. They are all horrendous. A bunch of criminals that should be avoided at all costs. ...

“ELS have been managing my property for a year or ......”

Share on :
May 09,2011
Minithumbup
By: 'JJ'
May 09,2011
4 people found
this helpful
ELS have been managing my property for a year or so. I have no complaints. They found me great tenants within no time at all and have always looked after my property. I have also built up a good relationship with my property manager whom ...
read full review
Was this helpful? Yes

“I found ELS to be really friendly and quick in ......”

Share on :
Feb 25,2011
Minithumbup
By: 'honeysuckle 1'
Feb 25,2011
3 people found
this helpful
I found ELS to be really friendly and quick in dealing with my questions. The flat was great and I got my full deposit back. ...
read full review
Was this helpful? Yes

“Have found the flat to be poorly maintained, freezer broke, ......”

Share on :
Jan 22,2011
Minithumbdown
By: 'the bosses cat'
Jan 22,2011
3 people found
this helpful
Have found the flat to be poorly maintained, freezer broke, boiler broke, taps at sink broke, loose toilet seat, no glazing or draught insulation, shelves held up with rawlplugs!!!!! Also fairly poor customer service, they also use dodgy tradesmen, who seem to like prying into ...
read full review
Was this helpful? Yes

“Landlords beware. This lot couldn't lie straight in bed. When ......”

Share on :
Sep 30,2010
Minithumbdown
By: 'Hoodwinked'
Sep 30,2010
1 people found
this helpful
Landlords beware. This lot couldn't lie straight in bed. When you phone to complain they take a note of your phone number and never take a call from you again. The messages left on the answering machine are then totally ignored. If you use someone ...
read full review
Was this helpful? Yes

“ELS are a bunch of cowboys. When we lived in ......”

Share on :
Jul 22,2009
Minithumbdown
By: 'Beware of ELS'
Jul 22,2009
1 people found
this helpful
ELS are a bunch of cowboys. When we lived in a property they managed, they failed to carry out requested repairs, but were very keen on withholding our deposit at the end of the tenancy agreement claiming all kinds of bogus damages and theft (!). We ...
read full review
Was this helpful? Yes

“ELS, where should i start. . . BEWARE!! If your in for ......”

Share on :
Nov 28,2008
Minithumbdown
By: 'Lamby mcmint'
Nov 28,2008
1 people found
this helpful
ELS, where should i start. . . BEWARE!! If your in for a tale listen to this. we had mice, the beds were broken, as was the sofa, and the fridge, we were warned not to use the cooker as it was a fire hazard a faulty ...
read full review
Was this helpful? Yes

“ELS are absolutley terrible!! They never fix any problems that ......”

Share on :
Mar 04,2008
Minithumbdown
By: 'ELSareRUBBISH'
Mar 04,2008
1 people found
this helpful
ELS are absolutley terrible!! They never fix any problems that occur, and often cause them through shoddy workmanship and corner cutting. DO NOT USE THIS AGENCY!! I have spoken to lots of people around the city and they all agree - ELS are cowboys. Tenants ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Edinburgh Letting Solutions, Edinburgh EH8 9JW


As Seen On

Find the Best Agent to
Sell or Rent Your Home