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Feb 10,2014
Feb 10,2014
2
people found
this helpful
this helpful
I have had two flats with Merchant Lettings, a company now owned by Countrywide. My mother, who was my guarantor for the first flat as I was a student at the time, has suddenly started getting letters from the Countrywide for a flat I lived in 3 years ago asking her to pay 1000 pounds of rent that I definitely do not owe them (and if I did why did they let me rent out the second property!). We have phoned the number on the letter (which is a Countrywide number) and got through to a call center overseas. They claim to know nothing about it, and have directed us to Merchant Lettings, who claim that no letter has ever been sent. This is absolutely ridiculous as they have never contacted me directly about this supposed debt (especially as it appears to be three years old), and "" neither countrywide or merchant lettings are claiming responsibility for it but the letters keep coming. I am especially concerned that this misunderstanding will end up effecting my mother's credit rating. The amount of admin fees the company wanted to charge I would hope at the least I would be dealt with competently.
What agent could do to change your mind?
PLEASE communicate better within your team. And be incredibly careful about who you send arrears letters to guarantors that your files are correct. If this carries on I will be contacting trading standards and the police.Attached Filesnbsp;
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Latest Reviews
10th Feb 2014
reviewed by 'wezxj'
Opening Hours
Address
Countrywide Estate Agents
Countrywide House
Walton,Milton Keynes
Buckinghamshire
MK78JA
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
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Feb 10,2014
Feb 10,2014
2
people found
this helpful
this helpful
I have had two flats with Merchant Lettings, a company now owned by Countrywide. My mother, who was my guarantor for the first flat as I was a student at the time, has suddenly started getting letters from the Countrywide for a flat I lived ...
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What agent could do to change your mind?
PLEASE communicate better within your team. And be incredibly careful about who you send arrears letters to guarantors that your files are correct. If this carries on I will be contacting trading standards and the police.Attached Filesnbsp;
Was this helpful?
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Yes
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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