Feb 05,2014
By: 'Colin Lloyd'
Feb 05,2014
2 people found
this helpful
The family were selling our late mothers home and we had a few quotes from different agents. Whitegates initially quoted a flat fee but in view of the current market we said no as we wanted to pay a percentage of the final purchase price which other estate agents quoted. They agreed verbally to do this for us and because we were initially impressed with them we gave our instructions to Whitegates. Unfortunately when the paperwork came through it quoted the flat fee but was not checked properly by the bereaved family. The sale was difficult and the agents had to work for their money which is what they are paid for. When the final invoice came through it was for the flat fee which was a ridiculous percentage just as we had predicted at the outset. Upon querying this they denied ever agreeing to a percentage and the conversation with Bernie at a difficult time. We are now going to prepare a case to the Ombudsman. It is a pity because they do appear very professional but this was a total disgrace and no wonder the industry gets a bad press.
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Whitegates Estate Agents

74 Mill Lane West Derby, Liverpool
L12 7JB

0151 2560322

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