We were subject to a very erratic and generally unreliable sales services from this practice. They first showed us an apartment for which the agent always showed up late for an appointment. Even if we were running late, he'd turn up even later. At some point, with sales pressure on, they pressurised us into making a deposit on the second viewing to secure a deal. We thought we had a deal and the apartment would be taken off the market, but not at all. The branch director negated the agreements he had made, continued advertising the same property at lower rates with other agents, while holding on to our deposit. He eventually went back on his commitment, changed his mind about the vacation of tenants (having earlier made false promises about tenants' departure not being an issue) and is now cancelling the deal after forcing us down costs with mortgage application and solicitors. Too unreliable and unprofessional.