I regret ever trying to rent through Ludlow Thompson!
We were dealt with by *****, who seemed nice at first. I had viewed a property one evening and really liked it, so arranged for my partner to view it at 8am the next day. Later on that day we paid 500 POUNDS just to put in an offer (he asked me to pay this fee by sending my card number, expiry date, card dates and security number as well as bank details!!), and along with the offer both mine and my partner's guarantors were put through extensive online forms (as were ourselves and employers) including having to fax many pages to their offices. We were promised an answer the next day and guess what? ***** didn't even bother phoning us and got someone else we had never dealt with to phone us the next day instead.
We were then told that the landlord had "changed his mind and wants to sell." When asked why the agent had not bothered ringing and has now asked someone else to ring, I was told "Well I guess because of the situation he didn't want to have to tell you."
How unprofessional. The last insult is, 2 days later they have put a brand new listing of the property up on gumtree! My partner and I are both professionals and had all the money ready. Why were we not given a counter offer if the price wasn't right? Or told that there was another problem?
I will never deal with this agency again.
Admin note: agent's name was removed