“This agent has terrible customer service and no concept of ......”
1 Star Review
Jan 27,2014
By:
'Dave'
Jan 27,2014
Branch: Surbiton, 13 Claremont Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: KT1
Branch: Surbiton, 13 Claremont Road
Lettings (Prospective customer)
Postcode: KT1
3
people found
this helpful
This agent has terrible customer service and no concept of the stress and frustration that their incompetent causes. We were supposed to be moving into a property but the landlord pulled out, and changed letting agents (I can only assume this is because he/she was equally fed up). I accepted this - these things happen. However I'm still waiting for my holding deposit to be refunded! Every time I call they are either in a meeting or 'checking with accounts' - either way, getting them to explain why the money hasn't been transferred was like getting blood out of a stone. No apology, just arrogance and indifference. I would agree with the other reviews below!
There are so many agents in Surbiton that are more competent and polite - just don't bother with these guys, it's not worth it!!
What agent could do to change your mind?
Refunded my deposit in a timely fashion and a genuine apology.
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