100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Jan 24,2014
Jan 24,2014
7
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Seriously awful estate agents - the worst ones I have ever dealt with. Do not, do not use them.
Not only are they quick to shirk off any responsibility - they are also extremely rude and incredibly defensive. Instead of being apologetic for their short-comings/misunderstandings near the end of my tenancy, they proceeded to act in a very defensive manner, verbosely making threats and personal digs towards me. I was basically called a bully, when actually all I had done is speak assertively (several colleagues of mine were opposite me while I was on the phone and testified to that, because I was concerned that I had been rude! Phew). To be honest with you, it was like talking to a petulant teenager. When I tried to explain that I wasn't being aggressive, I was just trying to sort something out, I was met with a sneer of 'well we deal with people every day and this doesn't happen'. Well evidently - that was a lie from seeing these reviews. I would say that they're all well and good, so long as they get your money and your signature. As soon as they have that then they are as rude to you as they like.
I didn't argue back because there is more to life. I'm a big believer in reputation, and as far as I'm concerned, if they really want to upset people enough in this already saturated market, then me arguing back isn't going to do anything. Their shortcomings speak for themselves.
I will not use them ever again, that's for sure and I'm glad to be rid of them. I'm also going to make sure that any friend, colleague, or loved one in Brighton&Hove I have will not use them either (yes, that's how strongly I feel about the 'service' I received).
Not only are they quick to shirk off any responsibility - they are also extremely rude and incredibly defensive. Instead of being apologetic for their short-comings/misunderstandings near the end of my tenancy, they proceeded to act in a very defensive manner, verbosely making threats and personal digs towards me. I was basically called a bully, when actually all I had done is speak assertively (several colleagues of mine were opposite me while I was on the phone and testified to that, because I was concerned that I had been rude! Phew). To be honest with you, it was like talking to a petulant teenager. When I tried to explain that I wasn't being aggressive, I was just trying to sort something out, I was met with a sneer of 'well we deal with people every day and this doesn't happen'. Well evidently - that was a lie from seeing these reviews. I would say that they're all well and good, so long as they get your money and your signature. As soon as they have that then they are as rude to you as they like.
I didn't argue back because there is more to life. I'm a big believer in reputation, and as far as I'm concerned, if they really want to upset people enough in this already saturated market, then me arguing back isn't going to do anything. Their shortcomings speak for themselves.
I will not use them ever again, that's for sure and I'm glad to be rid of them. I'm also going to make sure that any friend, colleague, or loved one in Brighton&Hove I have will not use them either (yes, that's how strongly I feel about the 'service' I received).
What agent could do to change your mind?
It's hard to say what they could have done, because the nature of our interaction was so awful. I think they should all go to customer service lessons and realise that actually, to be a lettings agent, you should be friendly and accommodating. You are offering a service. They should probably go to counselling as well - the anger was so strong it was like it was pulsating off the phone!Attached Filesnbsp;
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May 22, 2014
Dominique, I wanted to follow up on your last response 3 months ago that you would be in touch after the end of your tenancy. Can you please let me know if your tenancy has ended and, if it has, please outline what didn't work for you so I can feedback and discuss with my staff and put things right with you? If you are still a current tenant then it doesn't sit well with me at all that you remain unhappy and, again, I ask you to contact me to discuss this as we have no issues we are aware of nor unhappy tenants as I write this? Mar 03, 2014
Dominique, I am still unable to locate any records for you in our database but want to reiterate that we take any complaint very seriously and I would really like the opportunity to look at what has happened and put things right. Please contact me on [email protected]. Louise Brice - Director Feb 27, 2014
Hi Louise,Dominique is my middle name, not my first name. When I have finished my tenancy with you I will be in touch again. I had such appalling treatment with Brices that I'm very wary about giving my name at the moment.
Very best,
Dominique
Jan 27, 2014
Dominique, I was obviously concerned to read your review and I planned to do a full investigation into what happened to put things right but I have been through all tenancies for the past 5 years and can find none attached to your name?Please contact me so I can establish the circumstances and what we can do to rectify it without fail. Louise Brice Director
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Address
Brices Sales and Lettings
30c Western Road
Hove
East Sussex
BN3 1AF
01273 323000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £145,000 | £825,000 |
| Lettings | 100% | 95% | £525 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 1 | 75 | 10 | 47 | 1 | 37 | 0 | 4 | 4 |
Areas covered
- BN3
- Brighton
- BN1
- Hove
- BN2
- BN3
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
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Jun 05,2024
Jun 05,2024
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The person at Brices who dealt with our sale was Alex Sheppard. He really went the extra mile and kept us informed of all developments throughout a number or 'near sales' and misses along a rocky road, right up to the eventual sale and completion. ...
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Aug 11,2023
Aug 11,2023
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I have used Alex at Brices to buy, sell and rent a property, and his knowledge and customer service have been excellent. Regarding follow-up and communication, Alex is exceptional and always delivers what he says he will.
Inevitably there are always bumps along the road ...
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Aug 10,2023
Aug 10,2023
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Alex is friendly, professional and conscientious. He has an excellent knowledge of the local market and in my experience, made moving far less stressful than it could have been. In the Wild West of the rental market, Alex should be given the job of sheriff!...
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Aug 07,2023
Aug 07,2023
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Alex was brilliant - efficient and helpful. He always got back to me quickly and dealt with my purchase in a professional and friendly manner. I would highly recommend him and the team at Brices....
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Aug 04,2023
Aug 04,2023
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Alex at Brices was a really good estate agent. He was very honest and realistic with the valuation price. We sold quickly, which is what we wanted and he was very proactive in working with us to chase solicitors to push things along.
Very pleased
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Aug 03,2023
Aug 03,2023
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Louise and Alex have been fantastic. Helpful and friendly with both rentals and sales. Would highly recommend them. Lovely company to deal with....
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Aug 03,2023
Aug 03,2023
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Alex was efficient and brilliant with all preamble that comes with selling a property. Nothing was too much trouble and he was always quick to respond to queries. I have recommended him to several friends already....
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Aug 03,2023
Aug 03,2023
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Dealt mainly with Alex and found him friendly, knowledgeable and attentive. Always at hand to answer queries and greatly contributed to a largely trouble free conclusion to my property purchase. I would definitely recommend Brices....
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Aug 02,2023
Aug 02,2023
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Very personal and professional. We had the best experience with them as a landlord and a seller. Would recommend to all looking for a reliable and friendly estate agent....
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May 02,2022
May 02,2022
0
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I bought a flat recently through Brices in Hove. They were excellent. I was viewing a place around the corner, but stumbled upon the estate agents window and saw a place I liked. Alex and Sam were great, they called the seller and got me ...
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Apr 08,2022
Apr 08,2022
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Excellent service all the way from the beginning until completion. They were very helpful in informing the buyer and managing timing expectations....
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Dec 08,2021
Dec 08,2021
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Sam was super helpful getting us into our flat. Felt like she really wanted to see us sorted and settled in our new place. Lovely team all round....
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Aug 01,2021
Aug 01,2021
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We sold though Brices, and what a brilliant team. Real human beings with great, positive, down to earth attitudes. Alex was our contact, we met him on a viewing and decided immediately we wanted to work with him on our sale. Thanks also to Louise, ...
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Mar 14,2021
Mar 14,2021
0
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We were well looked after very well by Alex from start to finish, making the sale of our flat go pretty smoothly. We chose Brices services being a leading agent in the area and we were not disappointed, I would have no hesitation in using ...
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Mar 03,2021
Mar 03,2021
0
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Brice’s have provided us with faultless service when selling our property despite the pandemic and many obstacles along the way. It was a very lengthy selling process but we never felt a nuisance and were treated with kindness and respect at all times. Alex ...
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Oct 15,2020
Oct 15,2020
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Fantastic service and back up from Louise and Alex at Brices - helped us every stage of the way and strong communication and friendly helpful service - highly recommend - Keith and Tina...
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Aug 14,2020
Aug 14,2020
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Brices are the best agency we have ever worked with. They help when you have issues with the property and have also been very kind as we transition from renting to buying our first home....
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Aug 01,2020
Aug 01,2020
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I've known the team at brices for many years, bought, sold and rented through them....they are always friendly , professional and really known their stuff...my favourite agents by a long long way....
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Jul 30,2020
Jul 30,2020
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Brices has gone above and beyond when helping us as tenants of one of their properties. Anytime we had an issue they responded quickly and with excellent customer service.
Certainly the fairest and most efficient agents I've ever rented from....
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Jul 29,2020
Jul 29,2020
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They were kind, timely, reliable. I had a very positive experience with Brices. I am looking for reliability and fairness with such services, and they overdid their job as they were also very kind....
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Jun 11,2020
Jun 11,2020
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Friendly staff and fast responsive to our needs. Really thankful experience with them. They helps us a lot. Really appreciate that....
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May 17,2020
May 17,2020
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Thank you Louise and Alex - a bit of a roller coaster sale process but I fully appreciated your support along the way. My very best wishes, Di...
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May 17, 2020
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Thank you Diana. Full circle 13 years later since selling that amazing flat to you! And now breathe.... rollercoaster over! ...
Feb 28,2020
Feb 28,2020
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I've let my flat through Brices for nearly 10 years and had excellent service from them throughout that time with virtually no gaps between tenants and smooth transitions each time. Louise, Ellie and Leah have always been very helpful and prompt with their communications and payments. ...
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Feb 24,2020
Feb 24,2020
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First Class! We are landlords and have been using Brices for the last 9 years. Jason is extremely professional and goes the extra mile to find suitable tenants for us. We are extremely happy with the service we receive and can highly recommend....
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Feb 24, 2020
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Thank you so much Sue, I can honestly say the pleasure is all ours and we all enjoy working with you. Your lucky tenants are always so well looked after and properties so well maintained, thanks for being such a fantastic landlord. ...
Feb 20,2020
Feb 20,2020
0
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1st class experience from Brices!
It was an absolute pleasure dealing with Jason! He was so friendly and helpful, he listened to our needs and found us the perfect flat straight away!
It was so refreshing after negative experiences with many other agents. Jason was ...
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Feb 20, 2020
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Gemma, you've certainly brightened up a grey rainy day, thanks so much for your fabulous review it's much appreciated. I sincerely wish you both the very best and that this new exciting chapter of your lives provides nothing but success and happiness. I can't wait to see you both around the neighbourhood, thanks again. ...
Feb 06,2020
Feb 06,2020
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Brices are excellent - highly recommended!
Jason has taken great care of us from the moment we expressed interest in one of Brices' letting properties. The service we received from him and Brices has been 5 Star from start to finish. Their professionalism and knowledge has ...
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Feb 07, 2020
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Hi Georgie, thank you so much for posting such a lovely review. The team and myself sincerely appreciate hearing that we continue to provide a good service and are all very happy that you're settling into your new home so well, it is a lovely flat though :) All the very best of wishes from all of us here and thanks once again. ...
Feb 04,2020
Feb 04,2020
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We have nothing but good things to say about our experience with Brices. They have wonderful staff there but a special mention must go to Jason who is not only professional and attentive. But also willing to go the extra mile and it's all done ...
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Jan 28,2020
Jan 28,2020
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Jason was absolutely amazing, super patient and had answers to all our questions. He was so good that we pretty much wanted to rent a place through Brices just so he could be the guy that found us a place. Thanks Jason....
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Jan 29, 2020
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Thanks so much Jack, you're far too kind. I'm so happy that you and Georgie have found such a lovely flat, it's been an absolute pleasure dealing with both of you. I wish you both happiness and fond memories in your new home, thanks again it's much appreciated! ...
Jan 14,2020
Jan 14,2020
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Brices have been phenomenal since the start of my search here in Hove- never failing to be helpful, honest and patient with my every need. Having worked in real estate in London for many years myself I generally approach agents with scepticism, but the team ...
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Oct 28,2019
Oct 28,2019
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We were looking for a flat for so long but then we came across an amazing flat that was managed by Brices. Jason is, by far, the nicest agent we had the pleasure of dealing with. He was extremely helpful and understanding and seemed genuinely ...
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Oct 28, 2019
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Thank you so much for your fantastic review. But you're far too kind Eyal, you certainly made things easy for me and I can confidently say that the whole team felt it was an absolute pleasure dealing with all three of you from the start. I'm glad that everything worked out and I sincerely wish your parents all the very best in their new home, thank you once again. ...
Alex
(64)
Jason
(55)
Louise
(44)
Ellie Loveden BSc (Hons)
(33)
Leah
(27)
Emma
(6)
Donna
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Should you be dissatisfied with our service please contact our Office Manager Ellie Koutsouris in writing at [email protected].
Last updated at 9:30 AM 01/09/2016 by Ellie Koutsouris
Best Estate Agent in Hove 
Best Estate Agent in BN3 
I stayed in 55 Ventnor Villas but thankfully have now moved put and are now with Property Moves. Although PM aren't perfect, at least you don't get abuse from them. I suffer from anxiety - and after a conversation with your employee I had a panic attack. As I can see from the other reviews there your claim of "we have no complaints" is not true,is it?