“Do not let from this agent.I rented the house ......”
1 Star Review
Jan 17,2014
By:
'Unhappy'
Jan 17,2014
Branch: Cambridge, 190 Green End Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB4
Branch: Cambridge, 190 Green End Road
Lettings (as a Tenant)
Postcode: CB4
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Do not let from this agent.
I rented the house with an agreement that a certain standard would be met when I moved in, it was not but after a couple of weeks a few jobs had been done. The garden was in a state, as was the inside of the house, poor decoration (done by the estate agent) with paint splashes everywhere, the house had mould in multiple rooms and stinking carpets, which they said was not an issue until they went round to do work on the bathroom in that first two weeks, after which they believed us and steam cleaned it three times.
6 months later we are still waiting for 3 jobs on that list to be done
Extremely poor administration, if they email back it is just to delay matters, I don't believe that they actually do much organising of repairs. I believe they concentrate their efforts on getting the customer in then just ignore them once they have paid the fees.
Avoid at all costs.
What agent could do to change your mind?
The agent could have responded to emails and phone calls in a faster fashion. Giving times and dates that things would be sorted, instead of "this is in hand" type emails.
Nothing has been done to assure me that the work that is needed will be carried out at all.
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