We took a house from Cray and Norton. When we moved into the house, the house was dirty. The previous tenant had not cleaned the house and the agent didn't get the house inspected before handling the keys to us. Post moving, along with the cleaning we found multiple issues with the house and we raised the complaint with the agent and none of them have been resolved even after 4 weeks. The excuse from the agents have been always - we are on leave, landlord has not replied, plumber is not available or is sick, we are working on it, we are checking with previous tenants. Every other day I am trying to contact them and each time the person picking the phone mentions that the previous staff I was working with is on leave and I need to explain the problem to him/her. The agents are totally inefficient with no consideration for the tenants and their living conditions. We will not suggest anyone to deal with them.