Touchstone CPS Ltd
Wolverton, Milton Keynes, MK1
4.3/5, 64 reviews
84% recommended
100% lettings valuation accuracy
85% lettings fee satisfaction

“I am a landlady and used their fully managed let ......”

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Jan 08,2014
Minithumbdown
By: 'disappointed_sunshine'
Jan 08,2014
4 people found
this helpful
I am a landlady and used their fully managed let service for nearly two years. Service was non existent for a fully managed service. They never dealt with any issues, be they basic tenant questions, or letting me know about repair needs, or even organising the repairs. They just forwarded tenant emails or left messages to find and find organise repairs. This is not a fully managed service. I live 70 miles away from the property and do not have many contacts in the area. When I took the property back, it was not cleaned by the tenants, there were breakages and no compensation available. Do not use this branch. The only positive, is they sent the rent money on time.
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Opening Hours
Address

Touchstone CPS Ltd
55 Triangle Building, Wolverton Park Road
Wolverton,Milton Keynes
Buckinghamshire
MK1 1QT
01908 525 400

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 85% £350 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 48 8 0 0 0 0 5 1
Areas covered
  • MK1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS NALS TPOS Lettings TPOS TDS SAGEagent
Latest Properties

No Properties

“Complete satisfaction.....”

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Jan 27,2020
Minithumbup
By: 'Richard'
Jan 27,2020
0 people found
this helpful
We had our hearts set on this flat and Shonah Wright went above and beyond to make it happen for us. We couldn't ask for anything else. Thank you so much Shonah...
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By: Penny Graham
Jan 27, 2020
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Hi Richard Thank you for your wonderful review of the service provided recently by my colleague, Shonah Wright. It's much appreciated. From personal experience, I know Shonah to be both efficient and most definitely customer focussed. Best wishes in your new home. Kind regards Penny Graham ...

“My review relates to Dawn skelton who has bee......”

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Jul 29,2019
Minithumbup
By: 'Leanne'
Jul 29,2019
0 people found
this helpful
My review relates to Dawn skelton who has been excellent in helping me with all the services i have required. Thank you Dawn...
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By: Penny Graham
Aug 20, 2019
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Thank you for your wonderful review of the service that you have received from my colleague, Dawn Skelton, it's much appreciated. Kind regards Penny Graham Touchstone ...

“Very professional and caring...”

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Jun 19,2019
Minithumbup
Yasmine
By: 'Harry'
Jun 19,2019
0 people found
this helpful
Yasmine was the first Property Manager to personally introduce herself with her contact details asking if I had any issues. She has been very informative and efficient in relation to maintenance, noise issues. She takes action promptly and she seems she cares about me as ...
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By: Penny Graham
Jun 21, 2019
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Hi Harry Thank you for taking the time to review the service that you've received from my colleague Yasmine. I couldn't agree more with your comments! Thanks again. Kind regards Penny Graham Touchstone ...

“Great Experience...”

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Apr 30,2019
Minithumbup
By: 'David'
Apr 30,2019
0 people found
this helpful
Dawn could not have been more professional and polite when attending our needs and solving the problems that we encountered during the negotiation. We are extremely happy with the outcome and how she managed to ensure everything for us. I wish that we could have ...
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Comment on agent fees
A very good agent.
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By: Penny Graham
May 03, 2019
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Thank you for 5 star rating and for your wonderful feedback on my colleague, Dawn in our Milton Keynes office. Dawn consistently provides our customers with a friendly and professional service making the process run as smoothly as possible. Thanks again for your review, it really is appreciated. Kind regards Penny Graham Touchstone ...

“Katy has been amazing!...”

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Apr 08,2019
Minithumbup
By: 'Camilla'
Apr 08,2019
0 people found
this helpful
When dealing with Katy I have found her to be exceptionally h elpfull, she is polite and courteous, and does her very best to help with any issues. I have confidence that,if I have asked Katy to call back she will,and she always ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Apr 09, 2019
View all comments (1)
Hi Camilla Thank you so much for your excellent review of the service that you have received from my colleague Katy from the Milton Keynes office. It is always appreciated when our customers take time out to review our colleagues. So, thanks again. Kind regards Penny Graham Touchstone ...

“BREATH OF FRESH AIR...”

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Mar 29,2019
Minithumbup
By: 'Prof'
Mar 29,2019
0 people found
this helpful
I am delighted that my telephone call was answered by Sue Geen.: * She understood my requirement in an instant * Promised to speak to Jon Lock, in absence of Laura Spencer who has gone on holiday -(Jon Lock whom I spoke to yesterday did not ...
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By: Penny Graham
Apr 02, 2019
View all comments (1)
Hi Prof. Lakhani Wow! Thank you so much for your glowing commendation of my colleague, Sue Geen, in the Milton Keynes office. It is always very pleasing to be able to feed back such wonderful comments to the teams, so thank you for taking the time to provide a review of our service. Sue will be pleased! Kind regards Penny Graham Touchstone ...

“Friendly, customer-focused, professional and efficient....”

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Mar 28,2019
Minithumbup
Yasmine
By: 'Tim'
Mar 28,2019
0 people found
this helpful
I find Yasmine to be interactive with a genuine interest in the customer and a positive attitude towards whatever is the issue....
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Comment on agent fees
N/A.
Was this helpful? Yes
By: Penny Graham
Mar 29, 2019
View all comments (1)
Hi Tim Thank you for your 5 star rating of the service that you have received recently from my colleague, Yasmine, in the Milton Keynes office. I agree that Yasmine is very positive and customer focused, keeping our customers updated and advised of any matters. Thanks again. Kind regards Penny Graham Touchstone ...

“Friendly, helpful, efficient...”

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Mar 12,2019
Minithumbup
Yasmine
By: 'Matt'
Mar 12,2019
0 people found
this helpful
Yasmine has been a pleasure to deal with, always very professional, courteous and prompt to reply. I had a couple of small maintenance issues when first moving in which Yasmine arranged to be sorted very quickly. Thanks very much!...
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Comment on agent fees
Fees are very reasonable compared to other properties I viewed in Milton Keynes
Was this helpful? Yes
By: Penny Graham
Mar 12, 2019
View all comments (1)
Hi Matt Thank you for taking the time to review the great customer service that you received recently from Yasmine in our Milton Keynes office. I am pleased that Yasmine was able to resolve your repairs quickly and efficiently. Since joinging Touchstone, Yasmine has consistently shown great communication and customer service skills but it's always great when this is acknowledged by our customers, so thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Carpet and other repair issues....”

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Mar 12,2019
Minithumbup
By: 'Mrs'
Mar 12,2019
0 people found
this helpful
I would like to thank Jon lock for his speedy conclusion to the repairs in my flat. This is the best service I have had dealing with Touchstone, he is also friendly, kind and courteous....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Mar 12, 2019
View all comments (1)
Hi Carol Thank you for your 5* rating and positive review of the service you received from Jon Lock recently, it's much appreciated. I am pleased that Jon was able to resolve your repairs promptly for you. Thanks again. Kind regards Penny Graham Touchstone ...

“Thanks for the speedy process...”

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Mar 06,2019
Minithumbup
Yasmine
By: 'Yasmin'
Mar 06,2019
0 people found
this helpful
The termination of my tenancy agreement was handled professionally and swiftly by Yasmine, there were no problems at all. Thanks...
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By: Penny Graham
Mar 08, 2019
View all comments (1)
Thank you for taking the time to review the service that you recently received from Yasmine in our Milton Keynes office. Yasmine takes pride in providing our customers with an excellent rental experience from start to finish. Good luck in your new home. Kind regards Penny Graham Touchstone ...

“Brilliant communication and service...”

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Mar 01,2019
Minithumbup
Yasmine
By: 'Simon'
Mar 01,2019
0 people found
this helpful
Yasmine is my property manager in the property that I rent she always checks with me all is ok , and any minor issues I have had get resolved very fast. Thanks Yasmine ....
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By: Penny Graham
Mar 01, 2019
View all comments (1)
Thanks for your review of the service that you've received recently from my colleague Yasmine in the Milton Keynes office. Yasmine provides our customers with great customer service and excels in keeping our customers up to date, so it's always great to feed back our customer comments. Thanks again for taking the time to review our service, it's much appreciated. Kind regards Penny Graham Touchstone ...

“5 stars from start to finish...”

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Feb 28,2019
Minithumbup
Yasmine
By: 'Ellie'
Feb 28,2019
0 people found
this helpful
Yasmine has been absolutely amazing from start to finish, after having terrible service from a competitor estate agent - Yasmine has reassured me that there are people that genuinely care in this industry! She always replies promptly, answers every query and question and is extremely ...
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Comment on agent fees
Best and most reasonable agent fees I have seen in MK
Was this helpful? Yes
By: Penny Graham
Mar 01, 2019
View all comments (1)
Wow! Thank you for your wonderful review of both Yasmine and the rest Team in Milton Keynes. Yasmine has been consistently recognised by our customers for her excellent customer service, which is great to see. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Outstanding Efforts...”

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Feb 21,2019
Minithumbup
Yasmine
By: 'PJ'
Feb 21,2019
0 people found
this helpful
Thanks to Yasmine, moving into my new home has been seamless. Consistency, reliability and great efforts have all lead to settling in rather quicker than anticipated. Not only has she made sure that my home was spotless on arrival, but has also kept in contact ...
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Was this helpful? Yes
By: Penny Graham
Mar 01, 2019
View all comments (1)
Thank you for your glowing commendation of my colleague, Yasmine. Having worked with Yasmine for a several months now, I have found her to be friendly, helpful and very efficient, a fantastic addition to our Milton Keynes team. It really is great to be able to feed back these reviews to the property managers and team, so thank you. Best wishes in your new home. kind regards Penny Graham Touchstone ...

“We're in good hands...”

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Feb 13,2019
Minithumbup
Yasmine
By: 'Angeric'
Feb 13,2019
0 people found
this helpful
I just wanted to take the time to say that Jasmine is wonderful to work with, her patience and diligence has helped with every challenge we've been presented. It's an absolute pleasure....
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Was this helpful? Yes
By: Penny Graham
Mar 01, 2019
View all comments (1)
Thank you so much for your wonderful review of the service you have received from me colleague, Yasmine. Since joining Touchstone, Yasmine has consistently shown that she is an excellent addition to our team in Milton Keynes. Thank you for taking the time to provide a review, it really is great to be able to feed back to the team such positive reviews. Kind regards Penny Graham Touchstone ...

“Called about my heat not working...”

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Feb 04,2019
Minithumbup
Yasmine
By: '13'
Feb 04,2019
0 people found
this helpful
Yasmine emailed me back with in minutes of my initial email. She not only made sure the job got done as soon as possible but she emailed back to follow up....
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Was this helpful? Yes
By: Penny Graham
Feb 05, 2019
View all comments (1)
Hi Thank you for taking the time to review our service and more specifically that provided recently by my colleague, Yasmine, it's much appreciated. I pleased to see that Yasmine was able to resolve your issue promptly, keep you updated and follow up too. Kind regards Penny Graham Touchstone ...

“No heating or hot water...”

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Feb 02,2019
Minithumbdown
By: 'Steve'
Feb 02,2019
0 people found
this helpful
I have rented via touchstone in various guises for a number of years now. I have to say their service has been consistent throughout this period - absolutely atrocious. Most recently my gas boiler was condemned (although it shouldnt have been) this was on Thursday 31...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Penny Graham
Feb 05, 2019
View all comments (1)
Hi Steve Having read your review, I am very concerned by your comments. Please could you contact me direct: penny.graham@touchstoneresi.co.uk with details of your property and who you have been dealing with so that I can take up this matter with the relevant team. I look forward to hearing from you as a matter of urgency. Kind regards Penny ...

“Brilliant service!...”

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Jan 31,2019
Minithumbup
Yasmine
By: 'Anna'
Jan 31,2019
0 people found
this helpful
I recently contacted Yasmin regarding issue with the boiler. Had no heating or hot water, found this very distressing, especially because I am 36wks pregnant. Yasmin was an absolute star. She arranged few engineers who came by the end of afternoon and kept me updated ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Penny Graham
Feb 01, 2019
View all comments (1)
Hi Anna Thanks for taking the time to review the great service that you received from Yasmine recently. I'm pleased that Yasmine was able to resolve the issue for you so quickly and kept you updated. Since joining Touchstone, Yasmine has consistently provided our customers with great service, so I'm so delighted that Yasmine's efficiency and hard work is recognised. Thanks again. Kind regards Penny Graham Touchstone ...

“General...”

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Jan 25,2019
Minithumbup
Yasmine
By: 'Darren'
Jan 25,2019
0 people found
this helpful
I would just like to thank Yasmine for all of her help since moving into Trevithick Court. There were a few things that needed resolving and Yasmine has been extremely helpful in getting these sorted, she is always polite and helpful and is a credit ...
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Comment on agent fees
No issues
Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Darren Thank you for your wonderful feedback about my colleague in the Milton Keynes office, Yasmine. Since joining Touchstone, Yasmine has consistently provided our customers with great service but it is always pleasing when our customers tell us too! Thanks again. Best wishes in your new home. Penny Graham Touchstone ...

“Really efficient service...”

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Jan 25,2019
Minithumbup
Yasmine
By: 'Emma'
Jan 25,2019
0 people found
this helpful
Really great efficient service from Yasmine this week. I phoned Touchstone as my heating had stopped working - not what you want in really cold weather! She escalated the matter to Lonsdale who phoned me only 10 minutes or so later and sent someone out the ...
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Comment on agent fees
I've been renting my flat for over three years. I remember that the fees, while I could have done without them, were less than other agents' fees I had been quoted. I also appreciated Touchstone stating their fees clearly on their website - not all agents do this.
Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Emma Thank you for sharing your experience of our service and especially for your feedback regarding my colleague in the Milton Keynes office, Yasmine. I am delighted to see that Yasmine was able to arrange for your heating to be fixed quickly and that she kept you updated regularly. I have always found Yasmine to be both efficient and helpful but it's great when our customers find this too. Thank you. Kind regards Penny Graham Touchstone ...

“Worby...”

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Jan 24,2019
Minithumbup
Yasmine
By: 'Andy'
Jan 24,2019
0 people found
this helpful
Yasmine has been a super star for my shower looked at in a fast and efficient fashion she's a credit to your company very impressive...
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By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Andy Wow! Thanks for ranking Yasmine in our Milton Keynes office a Superstar, that's great! From my own interactions with Yasmine I have found her to be both prompt and efficient but it's brilliant to see this recognised by our customers too, so thank you. Kind regards Penny Graham Touchstone ...

“Fast!...”

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Jan 24,2019
Minithumbup
Yasmine
By: 'Mrs'
Jan 24,2019
0 people found
this helpful
Yasmine responded to my email Straight away. And the job got done very quickly. Every email I sent gets dealt with quickly and efficiently. So nice to finally have things done.Lee cattell...
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Was this helpful? Yes
By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Mrs Cattell Thank you for providing a review of the service provided by my colleague in the Milton Keynes office, Yasmine, it is much appreciated. From my experience, Yasmine is indeed both efficient and prompt but it is always pleasing to receive such feedback from our customers. So, thank you. Kind regards Penny Graham Touchstone ...

“Excellent Service...”

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Jan 22,2019
Minithumbup
By: 'Charlotte'
Jan 22,2019
0 people found
this helpful
I would like to highlight to the director for the great work Sammy Black has done for us. I have been a very difficult person to deal with as we have had a lot of things that required attention in our property and she had ...
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By: Penny Graham
Jan 29, 2019
View all comments (1)
Hi Charlotte Thank you for taking the time to provide a review for our Touchstone, it's much appreciated. I am delighted to see that you have found both Sammy & Nicola to be both helpful and polite. I will happily pass on your comments about the service provided to both the team and our Leadership team. Thanks again. Kind regards Penny Graham Touchstone ...

“Great rental assistance...”

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Jan 18,2019
Minithumbup
By: 'Anne'
Jan 18,2019
0 people found
this helpful
Jenna Higham has gone over and above in order to help my partner and I move house. It is so important to get immediate responses and kept fully up to date whenever possible and Jenna certainly has done this Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Thank you so much for your kind words, Anne. We really appreciate you taking the time to share your experience of your recent dealings with Jenna with us. It's always great to see a colleague acknowledged for their work, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“She needs a pay raise....”

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Jan 17,2019
Minithumbup
Yasmine
By: 'Samuel'
Jan 17,2019
0 people found
this helpful
Yasmine is a joy to deal with, she doesn't mess about, she just gets the job done, not only is her manner excellent, she actually sounds and talks like a real human being. Top notch agent. Bonus Fact: some say she can produce rainbow lasers ...
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Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Samuel Thank you for your glowing commendation of my colleague, Yasmine, it's much appreciated. Whilst Yasmine works in our Milton Keynes office, I have had some dealings with Yasmine and always found her to be both efficient and friendly. The service that she has provided to date has certainly made an impression on you, for all the right reasons. Thanks again. Kind regards Penny Graham Touchstone ...

“Great flat to live in...”

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Jan 15,2019
Minithumbup
By: 'Jamie'
Jan 15,2019
0 people found
this helpful
I would thoroughly recommend this property fair rent quiet area conviently located close to local shops such as two shops a butchers and bakers...
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Comment on agent fees
Fees fair
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Jamie Thank you for taking the time to leave a review, it's much appreciated. I am pleased to see that you are enjoying your home and its location. Kind regards Penny Graham Touchstone ...

“Anazing...”

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Jan 13,2019
Minithumbup
By: 'Amy'
Jan 13,2019
0 people found
this helpful
So disappointed that I am not dealing with Dawn anymore, it's been 8 years and she is amazing. Not pleased with the change as I built up a great rapor with her. Not only was she friendly she always dealt with any issue I had so ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jan 18, 2019
View all comments (1)
Hi Amy Thank you for taking the time to review our service and particularly the great service that you have received from Dawn over the years. I understand your disappointed at Dawn being re-assigned and not having her as your property manager now but hopefully your new manager will be just as friendly and helpful. I will pass on your good wishes to Dawn. Thanks again. Kind regards Penny Graham Touchstone ...

“Home Repairs...”

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Dec 17,2018
Minithumbup
Yasmine
By: 'Alex'
Dec 17,2018
0 people found
this helpful
Handled my request professionally & timely. Thanks so much Yasmin, that's the way to achieve high customer satisfaction! I hope you get recognised accordingly....
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Comment on agent fees
good
Was this helpful? Yes
By: Penny Graham
Dec 20, 2018
View all comments (1)
Hi Alex Thank you for taking the time to leave a review of our service and particularly for your great feedback for my colleague, Yasmine. It really is great to be able to feedback such positive customer comments to the team, so thank you. Merry Christmas. Kind regards Penny Graham Touchstone ...

“Concise & sound...”

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Aug 07,2018
Minithumbup
By: 'Charly'
Aug 07,2018
1 people found
this helpful
Tiryn was spot on with communication and information passed to me over the phone. Her calm, friendly manner was very much appreciated! Salutes and big thank yous to her!...
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Comment on agent fees
The fees were reasonable and affordable.
Was this helpful? Yes
By: Penny Graham
Aug 21, 2018
View all comments (1)
Hi Charly Thank you for taking the time to write your great review about the service you have received from my colleague, Tiryn, in the Milton Keynes office, it is much appreciated. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...

“Customer relations / service...”

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Jul 21,2018
Minithumbup
By: 'Alan'
Jul 21,2018
0 people found
this helpful
Lisa has always gone above and beyond what I would normally expect - she has spent time and effort in dealing with what at times have been complex financial issues relating to a property my stepson was renting. - as a representative of Touchstone Lisa ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
Jul 24, 2018
View all comments (1)
Hi Alan. Thank you for taking the time to review of our service but particularly for your glowing commendation of the customer service shown by my colleague, Lisa. It is always great for me to see my colleagues recognised in this way, so thank you, it is much appreciated. Kind regards Penny Graham Touchstone CPS Ltd ...

“Miss...”

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Jul 05,2018
Minithumbup
By: 'Sue'
Jul 05,2018
0 people found
this helpful
Terri peters has always been extremely pleasent and helpful when ever I have needed to ring her,and I always found her very efficient...
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By: Penny Graham
Jul 17, 2018
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Hi Sue Thank you for taking the time to provide a review for Touchstone. Your comments and commendation of Terri is much appreciated and well deserved. Thanks again. Kind regards Penny Graham Touchstone CPS Ltd ...
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Last updated at 4:46 PM 07/02/2020 by Penny Graham

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