Dec 22,2010
Dec 22,2010
3 people found
this helpful
Staff are very unhelpful; fail to return calls. They also charge you a fee of
Was this helpful? Yes
By: sophie matthews
Mar 17, 2011
Our standard procedure, which is similar to many reputable agents, is to take a holding fee from the prospective tenant making the offer. This is to ensure that the offer is serious, as we will upon receipt of the offer pause marketing of the property until the offer has been accepted or declined by our client Landlord. This protects both parties and is deemed to be the fairest procedure. However we are always open to suggestions on how we could improve this process.
If a holding fee is taken and the offer is declined by the Landlord, we always endeavour to return the funds as quickly as possible. It is worth mentioning that debit card payments must clear into our account before it can be refunded to the cardholder, which is usually done by BACs payments directly into their account.

If you feel you were treated unfairly or unprofessionally, please do contact me to discuss it.

Thank you.

Sophie Matthews
Lettings Director
Chase Buchanan

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Chase Buchanan

124 St Margarets Road St Margarets

020 8744 2434

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