Canary Wharf, London, E14
3.4/5, 72 reviews
61% recommended
100% sales valuation accuracy
100% sales fee satisfaction



Property Features


“Just about as bad as it can get! I rented ......”

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Jan 05,2014
Minithumbdown
By: 'Katy'
Jan 05,2014
2 people found
this helpful
Just about as bad as it can get! I rented my apartment in Limehouse for two months while I was away via Foxtons to a corporate client. It was trouble from day 1. I had specifically said "No smoking". I was smugly told: "Don't worry madam none of our tenants are allowed to smoke". On the first day my tenant moved in I had to go and collect some stuff and it stank of smoke. They had clearly not told the tenant of the rules.

I was charged a check in and check out fee. This included lots of detailed photos of my place and details of the contents. Despite considerable damage to two saucepans and awful stains on my hardwood ash floor including photos on the check out form to prove it. The tenant refused to pay and Foxtons told me I should speak to the tenant myself. Apparently any damage is NOTHING to do with them. What exactly do Foxtons think a managed service is?

Eventually after about 30 emails and several calls Foxtons sent "their expert" round to review the damage. Not only did he quote 895 to fix it but he said the floor was laminate.. What sort of an expert was he???? I eventually found a quote for 100 GBP which did not completely fix the problem but made it bearable without having to have part of my floor replaced.

This went on and on and on..For months. Eventually I threatened to take them to court. Finally they coughed up. everything.

I would never use Foxtons again. Their staff are rude, limited, will say anything including not telling the truth to get the deal and clearly have no understanding of the service they offer and have no desire to deliver a service past taking your money.
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Opening Hours
Address

Foxtons
Unit 2, 20 Canada Square
Canary Wharf,London
Greater London
E14 5NN
020 7133 7777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £346,000 £760,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 4 24 17 4 1 5 1 7 5
Areas covered
  • E14
  • E6
  • E16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Latest Properties

No Properties

“Look at other letting agents...”

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Jan 02,2024
Minithumbdown
By: 'Seth'
Jan 02,2024
0 people found
this helpful
Terrible experience with Foxtons Canary Wharf. My letting agent was tony chan who seemed to constantly be on holiday or be unavailable. We had problems right from the start such as no shower head and mould in the shower. Not what you expect when you ...
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“Poor customers service...”

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Nov 13,2023
Minithumbdown
Jessica
By: 'Giuseppe Carlucci'
Nov 13,2023
0 people found
this helpful
Hi have been trying to get a contract for my girlfriend (joining our tenancy) for 6 months, she moved in 4 months ago and still no contract. I have been talking with them for 6 months about it. They reply to my email every 2 to 3 weeks with no ...
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“Everything up until you move in was amazing! ......”

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May 06,2023
Minithumbdown
By: 'Dorothy'
May 06,2023
0 people found
this helpful
Everything up until you move in was amazing! The two letting agents in the process was great help. However, the nightmare only begins after you’ve moved in. The property manager (Jenna) has been the worst I’ve ever had in my 5 years of time ...
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“No hot water for a shower or bath 7 w......”

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Apr 21,2023
Minithumbdown
By: 'Graham'
Apr 21,2023
0 people found
this helpful
No working hot water for a shower or bath 7 weeks in and counting. We rented a flat 0n a short term basis from the Canary Wharf office. Numerous defects from the start , including faulty electrics (no EICR) . The worst was a broken heating and hot ...
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“Miss Chantelle Mehni has always provided very......”

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Nov 18,2022
Minithumbup
Chantelle
By: 'Masamichi'
Nov 18,2022
0 people found
this helpful
Miss Chantelle Mehni has always provided very helpful, kind and effective assistnce for our purchasement of flat. We think she is the one of the best sales negitiators....
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“Rebecca Wilden...she is an Angel for my famil......”

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Oct 31,2022
Minithumbup
Rebecca
By: 'Shekharsinh Rajput'
Oct 31,2022
0 people found
this helpful
Rebecca Wilden...she is an Angel for my family. She is such a really helpful girl and so kind. Just because of her I found one of the best options at the very tight market. She is continually touch with me and my family to ...
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“I had a worst experience :(Foxtons may be on......”

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Oct 14,2022
Minithumbdown
Courtnee
By: 'vikas'
Oct 14,2022
0 people found
this helpful
I had a worst experience :( Foxtons may be one of the best but I might meet with the worst sales team in E14 London. They got tones of attitude, unprofessionalism and seem playing mind games with a buyer which is disappointing. Initial discussion with Courtnee ...
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“Highly recommend...”

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Jun 22,2022
Minithumbup
Ketan
By: 'Samir'
Jun 22,2022
0 people found
this helpful
It was my pleasure to finally do successful business with Foxtons lettings manager Ketan Sudra and his team specially Karolis Sadauskas. After 20 viewings - the highest among all estate agents - I got three offers, then accepted one which matched my requirements apart from the ...
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“Worst of all agencies...”

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Jan 31,2022
Minithumbdown
By: 'Nur'
Jan 31,2022
0 people found
this helpful
Where should I start? Last year we rent a house with them and we regret it. Our ceiling went down all over our living room and that is not even the worst part. The worst part is they did not even check the safety of ...
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“I will highly recommend that Foxtons train th......”

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Dec 09,2021
Minithumbdown
By: 'Alex Nina'
Dec 09,2021
1 people found
this helpful
I will highly recommend that Foxtons train their property managers on how to carry out their day to day activities. The only time they are efficient, is when you are ready to pay rent and deposit. Once that is done the managers vanish into oblivion. ...
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“They might of been good if someone picked up....”

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Aug 21,2021
Minithumbdown
By: 'Jake'
Aug 21,2021
1 people found
this helpful
Called multiple times a day for a week, made appointments on their website, through Zoopla, sent emails, called the business mobile and office numbers of multiple people given to me from head office which I was put through to every time because no one would ...
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“Met with Foxtons representative Sihame on Sat......”

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Jun 21,2021
Minithumbup
Sihame
By: 'Simon Edrich'
Jun 21,2021
0 people found
this helpful
Met with Foxtons representative Sihame on Saturday. It was her day off, but she came in anyway and spent 3 hours showing us nine properties. Impeccable organisation and great viewings (and great company). Fantastic job Sihame- thank you!...
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“Thank you Olivia!...”

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May 18,2021
Minithumbup
olivia
By: 'VB'
May 18,2021
0 people found
this helpful
This was my first time moving out to live alone and there were a lot of basic things that I needed guidance with.. Olivia Knight- I can't thank you enough for your patience, kindness, efficiency and thoroughness ! Your energy was infectious and it got me ...
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“Be aware of the property manager...”

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May 14,2021
Minithumbdown
By: 'Yi-Chen'
May 14,2021
2 people found
this helpful
Please read the experience that I had suffered from. First, Rachel was our sale agent and she never replies to the message even she was online. There were so many problems in the property since I moved in. We supposed to move in on the 11...
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“Aisha Kay - Canary Wharf...”

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Apr 30,2021
Minithumbup
Aisha
By: 'WJ L'
Apr 30,2021
0 people found
this helpful
I just want to say a big thank you to Aisha. I can not praise highly enough the professionalism, dedication and excellent customer service Aisha has provided to me during the letting process. She should go very far in her chosen profession. I could only ...
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“Just like to say a big thank you to Olivia Kn......”

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Apr 15,2021
Minithumbup
olivia
By: 'Trevor'
Apr 15,2021
0 people found
this helpful
Just like to say a big thank you to Olivia Knight from the canary wharf branch who was an angel. Nothing was too much for her, she showed professionalism at the highest level. She made my move perfect. 100% efficiency, 10/10 effort. Thank you Olivia...
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“Even a one star is generous.I have several pr......”

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Feb 25,2020
Minithumbdown
By: 'Anil'
Feb 25,2020
1 people found
this helpful
Even a one star is generous.I have several properties unfortunately I ended using Foxtons on one and level of service is a nightmare.you can never speak to people who are responsible for your property as they are always in meetings and promises are ...
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“Disgusting....”

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Jul 26,2018
Minithumbdown
By: 'MariamKamara'
Jul 26,2018
8 people found
this helpful
The worst experience I have ever had in dealing with estate agents. Both of these guys were the utter epitome of slimy estate agents who do not care about you and quite literally just want to take your money. From booking the first viewing - ...
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“Money pinching system, nothing to do with staff. Tenant decided ......”

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Jan 19,2018
Minithumbdown
By: 'Slava'
Jan 19,2018
4 people found
this helpful
Money pinching system, nothing to do with staff. Tenant decided to leave 10 days earlier (after the annual renewal passed), The Foxtons already received their full commission fees in full, but they just could not let got the 10 days go (which they do not deserve)! Greedy ...
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Comment on agent fees
Avoid if you can! Go for cheaper alternatives like Purplebricks or similar, try to avoid that scum!
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“I would like to thank Anjanee for her time and ......”

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Mar 18,2016
Minithumbup
By: 'SD'
Mar 18,2016
0 people found
this helpful
I would like to thank Anjanee for her time and efforts in showing me flat which actually were suitable to my needs and requirements. All required information, assistance was provided quickly. Very helpful, always smiling and want to find a great property for you as ...
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“Highly professional estate agent service. Would especially recommend our main ......”

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Mar 15,2016
Minithumbup
By: 'T.'
Mar 15,2016
0 people found
this helpful
Highly professional estate agent service. Would especially recommend our main contact Tom Alison for excellent customer service - great market knowledge, very friendly, attentive, tailored to our requirements, hard working, honest and enthusiastic....
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“Does not respect clients and talks to them with superiority ......”

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Feb 12,2016
Minithumbdown
By: 'Carlotta'
Feb 12,2016
4 people found
this helpful
Does not respect clients and talks to them with superiority attitude as if he is arguing with someone on the street. I will never rent through Foxtons again and will make sure nobody around me does. Everything has been fine with this agency until I ...
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Comment on agent fees
Fees were fine
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“Awful attitude and bullying behaviour led me to retract from ......”

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Sep 26,2015
Minithumbdown
By: 'Janet'
Sep 26,2015
2 people found
this helpful
Awful attitude and bullying behaviour led me to retract from a sale. Rang me incessantly on Friday when I'd told them I'd appoint a conveyancing co on Monday. If that's how they behave at the start I can do without the stress that their behaviour ...
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“I wanted to tell you about Michal. I am sure ......”

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Jul 10,2015
Minithumbup
By: 'E14'
Jul 10,2015
0 people found
this helpful
I wanted to tell you about Michal. I am sure you know what an exceptional employee he is - organised, reliable, honest, articulate - all the good stuff you should get with an exemplary estate agent. But what I wanted to tell you about is ...
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“I would just like to extend my feedback to say ......”

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Feb 09,2015
Minithumbup
By: 'Vicki'
Feb 09,2015
0 people found
this helpful
I would just like to extend my feedback to say how refreshing it was to be looked after so well by Jack Holding at the Earlsfield branch. We have dealt with a great deal of estate agents on our property search over the past year ...
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“Completely professional, attentive and hard working throughout.Played a key ......”

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Feb 05,2015
Minithumbup
By: 'Chris'
Feb 05,2015
0 people found
this helpful
Completely professional, attentive and hard working throughout. Played a key role in the successful purchase of my new home. Would certainly recommend....
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“Nice properties & very professional company.Dealt with Tom Alison from ......”

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Jan 22,2015
Minithumbup
By: 'M'
Jan 22,2015
0 people found
this helpful
Nice properties & very professional company. Dealt with Tom Alison from Canary Wharf branch and he was always very professional, friendly & efficient. Never felt as I was pushed for something I didn't like, which was great!...
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“I contacted Foxton's as I was looking to let a ......”

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Sep 11,2014
Minithumbdown
By: 'Prospective'
Sep 11,2014
3 people found
this helpful
I contacted Foxton's as I was looking to let a house in the area of Canary Wharf. I was approached by Asim who was always very friendly (but then again he is a salesman). After some conversation and the usual matching process, all was in ...
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What agent could do to change your mind?
From the abovementioned description, I would have appreciated to have been contacted. This falls in the general rule of wanting normal customer service, not even above the average, but normal.
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“Very poor customer service and professionalism. I would never use ......”

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Jun 02,2014
Minithumbdown
By: 'Chris'
Jun 02,2014
4 people found
this helpful
Very poor customer service and professionalism. I would never use them again, and definitely I would not recommend them. Once you sign a contract with them, any further question you may have will rarely be answered. They let people in and out of your property (...
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“I used Danielle Brookes to rent in Greenwich. At first ......”

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May 16,2014
Minithumbup
By: 'Chloe'
May 16,2014
0 people found
this helpful
I used Danielle Brookes to rent in Greenwich. At first I was reluctant to use Foxtons after having bad experiences in the past, but after meeting Danielle and her helping us to find our perfect home it changed my opinion of the company completely! Firstly ...
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Last updated at 3:01 PM 11/05/2017 by Daisy Mason

Awards won by Foxtons, London E14 5NN



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