“My friend and I have also had the same experience ......”
1 Star Review
Jan 11,2014
By:
'Ro'
Jan 11,2014
Branch: Leicester, 162 Narborough Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LE3
Branch: Leicester, 162 Narborough Road
Lettings (as a Tenant)
Postcode: LE3
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My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, I was informed that the house was through the post bills for the gas and electric, there was a TV aerial in the master bedroom but one will be put in the second bedroom, certain furniture would be removed from the secondary bedroom (as I had my own furniture from a previous house) and a paint touch up on the walls throughout the house. On our moving day we discovered that the house was actually on a key meter for the gas and electric, BOTH bedrooms didn't have TV aerials, all the furniture was still in the secondary bedroom and the walls were patchy and bodged. When questioned about these he responded with complete denial of all knowledge of these promises and i was rudely spoken to and made to feel lost and very unsupported and even slightly threatened. I have had to find my own storage for the furniture, we had to wait three weeks for the TV aerials to be put in, including 2 days off work to meet the work men for the job, and we are now having to live with the pay by meter as this is something the landlord doesn't want to change. We strongly recommend to everyone that they avoid this agency at all costs!!
What agent could do to change your mind?
Do not give false promises to customers, speak to customers like human beings, be polite, be helpful
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