It appears that looking through Northwood's reviews they have become steadily worse through 2008-2010, so I have to ask myself, 'are they giving bad service due to the company having financial issues along with the world wide economy?' I have called in to the office, phoned and written to them repeatedly over the past few weeks and am constantly fobbed off with their lack of knowledge and records of agreements. Once they ask who is calling, they always say the manager is 'out of the office'. He needs to 'man up' and take it on the chin and stop hiding behind his ill trained staff. Maybe he should get of his horse, take off his stetson and stop running a cowboy outfit!