Robert Bell & Co
Horncastle, LN9
3.5/5, 16 reviews
69% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
57% lettings fee satisfaction

“Robert Bell and co must be the worst local family ......”

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Jan 10,2014
Minithumbdown
By: 'horncastlehc'
Jan 10,2014
1 people found
this helpful
Robert Bell and co must be the worst local family business i have ever dealt with in my life, they think they are above everyone in Horncastle and it seems they only have one customer, the landlords or sellers. They do not care about the customers looking to buy or let. After trying these several times for lettings, when i got the oppurtunity to buy i only viewed one of their houses and they were that poor that i refused to look at any property sold by them.

When i was looking to rent i was basically told i am not good enough for their landlords, even though i work locally and have a good wage for the area. I have had many friends pay for credit checks and to secure the property only to find out they did this with half a dozen other people and they lost out on cash.

When i was looking to buy, i was looking at a house in a row of 5 where in the last 10 years 3 properties sold on that street for no more than £70,000 but this had a asking price of £130,000..... When we questioned the valuation they just said they had a duty to protect their customers and just tried to encourage me to make a silly offer and wouldnt stop ringing me even though i said i wasnt prepared to make a silly offer.
What agent could do to change your mind?
Remember that people looking to buy or rent are also your customer!!!!!
Attached Filesnbsp;
Was this helpful? Yes
By: Alastair
Jan 26, 2018
I am sorry to have read your review and I am sorry that you felt the property you viewed with us was overpriced. Hopefully I can address some of the points you have raised.

As an agent we try to take our responsibilities to purchasers and tenants very seriously. We are employed by the seller or landlord however. We must ensure that we act in their best interests and we are duty bound to take their instructions, be it regarding the criteria for renting their property or the price at which they wish to market their property for sale. Not all properties are listed at the price we have recommended. Once we have taken instructions from a client to list their property at a certain price we will endeavor to do our very best to achieve that figure for them. On average we achieve approximately 97% of our advertised asking prices. We would certainly never look to undermine an asking price but if we feel it is in the best interest of our client to consider a lower offer for their property we will encourage an offer be made for them to consider.

If you wish to discuss any of the above further please do not hesitate to contact our office. Kind regards, Alastair.

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Opening Hours
Address

Robert Bell & Co
Old Bank Chambers,
Horncastle
Lincolnshire
LN9 5HY
01507 522222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £150,000 £290,000
Lettings 0% 57% £460 £700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 5 0 4 0 2 0 0 5
Areas covered
  • LN9
  • LN8
  • LN7
  • LN10
  • LN11
  • LN12
  • LN13
  • PE23
  • PE24
  • PE25
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS
Latest Properties

No Properties

“Satisfied...”

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Nov 05,2018
Minithumbup
By: 'Barb'
Nov 05,2018
1 people found
this helpful
All through our search for a property and our move Maria advised and supported us as a couple. Having lived in our house in the New Forest for 35 years the move was obviously very traumatic but your company and especially Maria were very understanding and ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Thank you for your help...”

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Jul 30,2018
Minithumbup
By: 'Shane'
Jul 30,2018
1 people found
this helpful
Been a massive help. Really down to earth and polite over the phone. Never took long for Marie to get back in touch and always sorted the problems I had in minutes Thank you for all your help Marie...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent service from a professional...”

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Jul 10,2018
Minithumbup
By: 'Elisa'
Jul 10,2018
1 people found
this helpful
Jill Ranshaw helped me secure the house of my dreams. I received a superb and professional service through Jill at Robert Bells which made the whole house buying process run smoothly. Thank you!...
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Comment on agent fees
Excellent
Was this helpful? Yes

“1 Chapel Cottage...”

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Apr 30,2018
Minithumbup
By: 'L.Fowler'
Apr 30,2018
1 people found
this helpful
The process was smooth and fast. Being a first timer with any agent, it has been a very daunting experience, but Maria has been very responsive and put my mind at ease....
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Comment on agent fees
I have nothing to compare to being a first timer.
Was this helpful? Yes

“Excellent Customer Service...”

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Apr 24,2018
Minithumbup
By: 'CStainsby'
Apr 24,2018
1 people found
this helpful
Maria has been so proactive when dealing with all matters regarding our new home. She has dealt with everything quickly and efficiently in a professional manner, renting our home has been so easy. I would certainly recommend Bell's to anyone wishing to rent a property ...
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Comment on agent fees
Very good
Was this helpful? Yes

“Excellent professional service...”

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Apr 06,2018
Minithumbup
By: 'Vonney1'
Apr 06,2018
1 people found
this helpful
Through a very personal and upsetting time for me and my family the decision to sell was in itself an awful decision. Robert Bell and Company took away all my fears and worries offering expert and supportive advice as well as keeping me updated very ...
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Comment on agent fees
Very reasonable and as expected.
Was this helpful? Yes

“Would highly recommended to buy through Robert Bell Jill went out of her way to find information out for us she always returned our calls...”

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Apr 06,2018
Minithumbup
By: 'Dawn'
Apr 06,2018
0 people found
this helpful
Very happy with the way Jill looked after our purchase she went out of her way to help us and keep us informed always happy to help...
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Comment on agent fees
We brought through Robert Bell
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“House Sale...”

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Mar 23,2018
Minithumbup
By: 'Clive'
Mar 23,2018
0 people found
this helpful
Selling a house is a stressful experience which was made easier by the sales negotiator Jill.She was always happy to help and go that extra mile to keep us informed how things were progressing and helped throughout the whole process.She was efficient,professional ...
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Comment on agent fees
The fees were very reasonable.
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“I don't normally take the time to do reviews but ......”

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Mar 14,2018
Minithumbup
By: 'Mrs'
Mar 14,2018
1 people found
this helpful
I don't normally take the time to do reviews but our family has been so impressed with how everyone at Robert Bell dealt with the sale of my Aunt's property that I felt the need to post one. The service was brilliant throughout the whole ...
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Comment on agent fees
Seemed consistent with other agents but we felt that we received good value for our money.
Was this helpful? Yes

“Fantastic customer service from the entire sales team at Robert ......”

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Jan 26,2018
Minithumbup
By: 'Sheridan'
Jan 26,2018
2 people found
this helpful
Fantastic customer service from the entire sales team at Robert Bells. They produced some wonderful sales particulars for my property, even sending a professional photographer to take the photographs. They sold it for exactly what they told me I would get for it and I ...
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Comment on agent fees
Considering all that they did for us in terms sending a professional photographer, carrying out the viewings, negotiating a good price and the constant updates and communication I think the fee's were very reasonable.
Was this helpful? Yes

“Viewed a house and put in an application paying the ......”

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Nov 19,2017
Minithumbdown
By: 'Lette'
Nov 19,2017
2 people found
this helpful
Viewed a house and put in an application paying the fees as required. Waited for Legal4Landlords to complete their checks and all went fine. Between myself and my husbands earnings we covered the requested one and half times the rent and at the application ...
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Comment on agent fees
£50 per applicant - an extra £100 per guarantor Said that if we didn’t get the property we could move the applicant fee to another property - didn’t happen - invoice arrived saying money spent on referencing for first property!
Was this helpful? Yes
By: Michelle
Jan 26, 2018
View all comments (1)
We are very sorry to hear about your bad experience. We are normally known for our great, personalised customer service and we are so sorry we have missed the mark on this occasion. My name is Michelle and I am a Lettings Negotiator at our Lincoln branch, if you would like to discuss this matter in further detail please call me on 01522 538 888 or email on michelle@robert-bell.org. ...

“After some positive interaction with agents recently. In my honest ......”

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Apr 17,2017
Minithumbdown
By: 'Destroyer'
Apr 17,2017
6 people found
this helpful
After some positive interaction with agents recently. In my honest opinion, Robert Bell reminded me why estate agents are so hated. Unprofessional. Underhanded. Unreliable. Useless. Untrained. Do not TRUST this agent...
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Was this helpful? Yes
By: Michelle
Jan 26, 2018
View all comments (1)
We are very sorry to hear about your bad experience. We are normally known for our great, personalised customer service and we are so sorry we have missed the mark on this occasion. My name is Michelle and I am a Lettings Negotiator at our Lincoln branch, if you would like to discuss this matter in further detail please call me on 01522 538 888 or email on michelle@robert-bell.org. ...

“disappointed from start to finish with this agency.1. after paying 6 ......”

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Jun 03,2016
Minithumbup
By: 'crap'
Jun 03,2016
2 people found
this helpful
disappointed from start to finish with this agency. 1. after paying 6 months rent up front the main toilet didn't flush that meant a month practically, with no main tilet while they decided wether the landlord wanted to pay 2. sent people round to view unattended as they ...
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Comment on agent fees
bad with any complaints I had regarding repairs of fixtures. tried to scam extra cleaning fees rather than returning my deposit
Was this helpful? Yes

“I went through robert bell to rent a property. They ......”

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Jan 26,2016
Minithumbdown
By: 'Emilie'
Jan 26,2016
2 people found
this helpful
I went through robert bell to rent a property. They freely took my money knowing that i would not be granted a tenancy. The agent (paddy) even though i told him i would receive a 'needing a guarantor' request still processed my application telling me ...
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Comment on agent fees
They WILL take your money even if you are completely honest with them about your situations and if they say you will be fine if offering 6 months up front and a guarantor (of which i did) they are LYING and will take your money and give you any story just to take your money!
Was this helpful? Yes

“Robert Bell and co must be the worst local family ......”

Share on :
Jan 10,2014
Minithumbdown
By: 'horncastlehc'
Jan 10,2014
1 people found
this helpful
Robert Bell and co must be the worst local family business i have ever dealt with in my life, they think they are above everyone in Horncastle and it seems they only have one customer, the landlords or sellers. They do not care about the ...
read full review
What agent could do to change your mind?
Remember that people looking to buy or rent are also your customer!!!!!
Attached Filesnbsp;
Was this helpful? Yes
By: Alastair
Jan 26, 2018
View all comments (1)
I am sorry to have read your review and I am sorry that you felt the property you viewed with us was overpriced. Hopefully I can address some of the points you have raised. As an agent we try to take our responsibilities to purchasers and tenants very seriously. We are employed by the seller or landlord however. We must ensure that we act in their best interests and we are duty bound to take their instructions, be it regarding the criteria for renting their property or the price at which they ...

“Rung them several times to arrange viewings for rental properties ......”

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Apr 10,2013
Minithumbdown
By: 'Simon'
Apr 10,2013
3 people found
this helpful
Rung them several times to arrange viewings for rental properties they advertised. They gave constant promises to arrange times with existing tenants and call us back but this never happens. Then finally after numerous chasing phone calls they tell you the property has just been ...
read full review
What agent could do to change your mind?
Pull their finger out of their backsides and concentrate on a bit of customer service. The lady I spoke to first time round was lovely and chirpy when I first spoke to her because the girl who initially answered the phones miscommunicated that I wanted to rent out my own property. As soon as I corrected her to advise I actually wanted to rent one of their advertised properties she instantly turned into a miserable, uninterested jobsworth.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

A copy of our formal complaints procedure is available upon request.
Last updated at 2:19 PM 23/03/2018 by Alastair Boulton

Awards won by Robert Bell & Co, Horncastle LN9 5HY


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