We moved into our apartment/coach-house 5 years ago, 3 years later the 1st bit of communication from Solitaire was their bill, each year we have received a bill and each year we haven't paid it, neither have our neighbours as they have never been to the property let alone maintained it. They also are failing in insuring our property as the address on the insurance certificate is for an address half a mile down the road. Have written letters to no reply, when you call, they have no idea where your from or which properties you lease. As i've read the other comments, I'm starting to think we should get into contact with Watchdog, anybody with me????