Hove, Brighton, BN3
4.8/5, 659 reviews
98% recommended
91% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
95% lettings fee satisfaction
SawyerandCo Sales and lettings

“We had a quote from Sawyers earlier in the year ......”

Share on :
Jan 10,2014
Minithumbup
Chris Sawyer
By: 'Helen'
Jan 10,2014
0 people found
this helpful
We had a quote from Sawyers earlier in the year and Chris was very knowledgable about the market at the time. We decided to sell and again Chris came armed with reports on what was going on locally to show that the price he was quoting was the right price for the current market. He also offered to help with talking to the tenants as it is a rented property. We have not gone to market yet as we are waiting for the New Year, but I am confident Sawyers will sell the house very quickly and for a good price.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Sawyer & Co
52 Church Road
Hove,Brighton
Brighton and Hove
BN3 2FN
01273 778844

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 97% £25,000 £3,170,000
Lettings 90% 95% £400 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
132 1 210 7 152 1 123 0 28 5
Areas covered
  • BN3
  • BN2
  • BN1
  • BN10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS TDS The Guild Relocation Agent Network
Latest Properties
Images & Videos

“Exception service and I would recommend them ......”

Share on :
Mar 06,2021
Minithumbup
Chris Sawyer
Bob
By: 'Sophie'
Mar 06,2021
0 people found
this helpful
Exception service and I would recommend them to anyone. We have bought and sold through Sawyer’s before and they really do go above and beyond in all areas. From our initial meeting with Chris, to the handling of the sale with Simon and the ...
read full review
Was this helpful? Yes

“Great Experience...”

Share on :
Mar 01,2021
Minithumbup
Kerry-Anne
Paige
By: 'Barnie's Dad'
Mar 01,2021
0 people found
this helpful
Great experience dealing with Sawyer and co Lettings in Shoreham, really helpful and made the process easy and straight forward....
read full review
Was this helpful? Yes

“I would highly recommend Sawyer and Co.Bob B......”

Share on :
Mar 01,2021
Minithumbup
Bob
By: 'Anna Pugh'
Mar 01,2021
0 people found
this helpful
I would highly recommend Sawyer and Co. Bob Beaken is knowledgeable, practical, helpful and friendly and always has time for you. I really felt that he and John White took the stress out of it and I hope they can find our next home for ...
read full review
Was this helpful? Yes

“Terrible job. Unacceptable...”

Share on :
Mar 01,2021
Minithumbdown
By: 'Vanina'
Mar 01,2021
0 people found
this helpful
No idea who leaves these positive reviews. Sawyer's customer service has been a total disappointment since the moment they started managing our building. We have to constantly chase them in order to try to get things done. Absolutely waste of money...
read full review
Was this helpful? Yes

“I would like to say Esme Genner is so great w......”

Share on :
Feb 23,2021
Minithumbup
By: 'wang'
Feb 23,2021
0 people found
this helpful
I would like to say Esme Genner is so great with her job. she really helped us a lot for the rental of the property. we could not get it done without her. thank you Esme!...
read full review
Was this helpful? Yes

“Sawyer & Co dealt quickly and efficiently...”

Share on :
Feb 12,2021
Minithumbup
By: 'David'
Feb 12,2021
0 people found
this helpful
Sawyer & Co dealt very efficiently and speedily in finding a new tenant despite the COVID restrictions. I have used them for many years now and have been very satisfied with the service I have received....
read full review
Was this helpful? Yes

“Being so competitive at the moment, I had str......”

Share on :
Feb 10,2021
Minithumbup
By: 'Josh'
Feb 10,2021
0 people found
this helpful
Being so competitive at the moment, I had struggled for 2 months to find a flat until I spoke to Grace. We weren’t successful straight away but Grace persisted and kept in contact regularly about new flats becoming available. Her and Paige were both helpful ...
read full review
Was this helpful? Yes

“Professional & efficient - couldn't fault any part of their service!...”

Share on :
Feb 08,2021
Minithumbup
By: 'David'
Feb 08,2021
0 people found
this helpful
Paige & Grace could not have been more professional & efficient in finding me a new tenant ... communication throughout was second to none ... all with a very friendly & helpful manner ... I can't fault any part of the service I received and will continue to use Sawyer & Co ...
read full review
Was this helpful? Yes

“Esme Genner She has been absolutely brillian......”

Share on :
Feb 08,2021
Minithumbup
By: 'Mirna Sadig'
Feb 08,2021
1 people found
this helpful
Esme Genner She has been absolutely brilliant from the start and very helpful with the whole process. Thank you so much!...
read full review
Was this helpful? Yes

“We have recently moved from central Brighton ......”

Share on :
Feb 04,2021
Minithumbup
By: 'Christy Hall'
Feb 04,2021
0 people found
this helpful
We have recently moved from central Brighton to Hove and Sawyer and Co helped to take away all of the stress of uprooting and allowed us to enjoy and savour making our dream move. I would highly recommended them for their approach to customer service ...
read full review
Was this helpful? Yes

“Grace and Paige where very polite and Paige w......”

Share on :
Feb 01,2021
Minithumbup
By: 'Emily'
Feb 01,2021
0 people found
this helpful
Grace and Paige where very polite and Paige was very responsive when it came to help with the referencing. We where given some miss information at the first viewing of the property and the agent was not up to date on all the information we ...
read full review
Was this helpful? Yes

“A great experience...”

Share on :
Jan 25,2021
Minithumbup
Joe
By: 'Chris'
Jan 25,2021
0 people found
this helpful
We've had a great experience as landlords with Sawyers. Excellent communication between members of the team quick to respond and helpful and polite. Would recommend....
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Jan 23,2021
Minithumbup
By: 'Charlotte'
Jan 23,2021
0 people found
this helpful
Paige made my experience of renting very easy and was always prompt in replying to any queries that I had. Excellent service. Thank you!...
read full review
Was this helpful? Yes

“Grace and Paige...”

Share on :
Jan 22,2021
Minithumbup
By: 'Beth'
Jan 22,2021
0 people found
this helpful
Grace has ensured our experience with viewing and securing a flat in Brighton has been as easy and as stress-free as possible. Paige has been very helpful when we have had referencing related questions. Looking forward to moving into our new home....
read full review
Was this helpful? Yes

“Selling a home through this pandemic has been......”

Share on :
Jan 21,2021
Minithumbup
Bob
By: 'Andrew'
Jan 21,2021
0 people found
this helpful
Selling a home through this pandemic has been a journey made a whole lot easier by Sawyer & Co. They have been so professional, helpful, courteous, patient and effective. Throughout the process I was supported by many of the team, all helpful and professional, but feel ...
read full review
Was this helpful? Yes

“Breath of fresh air! 5* service...”

Share on :
Jan 21,2021
Minithumbup
By: 'Jack Shoebridge'
Jan 21,2021
0 people found
this helpful
I’ve dealt with a lot of Letting Agents over the years and Paige and Grace were a breath of fresh air. They were always available to answer any questions we had and made sure we moved into our new property quickly. Thank you both!...
read full review
Was this helpful? Yes

“Raoul and Chloe were extremely friendly, prof......”

Share on :
Jan 03,2021
Minithumbup
By: 'Nick and Jennifer'
Jan 03,2021
0 people found
this helpful
Raoul and Chloe were extremely friendly, professional and accommodating when they showed us round and in arranging additional viewings when the date of moving approached. Overall the team was very effective in representing their clients’ interests ( our vendors) and ensuring that the sale went went ...
read full review
Was this helpful? Yes

“Professional and helpful...”

Share on :
Dec 12,2020
Minithumbup
By: 'Reza'
Dec 12,2020
0 people found
this helpful
We have a very positive experience from the get go when we started contacting Esme. Esme gave us confirmation and details with the viewing right away and also provided us with detailed information that we need. When we communicated our query to the landlord Esme ...
read full review
Was this helpful? Yes

“A great team....”

Share on :
Dec 11,2020
Minithumbup
Bob
By: 'Kevin'
Dec 11,2020
0 people found
this helpful
John was great and worked really hard to get our flat sold and negotiated a good price for us, along with the viewing team. Aaron was just as helpful finding places for us to look at and Bob saw the sale through to completion nicely. ...
read full review
Was this helpful? Yes

“My Experience...”

Share on :
Dec 04,2020
Minithumbup
By: 'Trish'
Dec 04,2020
0 people found
this helpful
I have been involved in other estate agents and decided to try Sawyer and Co and I did not regret it. John kept me informed all along to a very satisfying conclusion....
read full review
Was this helpful? Yes

“Excellent service, Esme was so helpful making......”

Share on :
Nov 23,2020
Minithumbup
By: 'Camila'
Nov 23,2020
0 people found
this helpful
Excellent service, Esme was so helpful making our search and move so smooth. She really went above and beyond for us. We couldn’t be happier with our home. Would highly recommend Sawyer & Co to anyone. Great State Agency with lovely staff. AAAAAA********...
read full review
Was this helpful? Yes

“Amazing experience and made super easy by the......”

Share on :
Nov 23,2020
Minithumbup
By: 'Phoebe'
Nov 23,2020
0 people found
this helpful
Amazing experience and made super easy by the staff at Sawyer and Co, Thankyou so much for all your help and making the whole process enjoyable....
read full review
Was this helpful? Yes

“Esme at the office in church road was fantast......”

Share on :
Nov 23,2020
Minithumbup
By: 'Chris'
Nov 23,2020
0 people found
this helpful
Esme at the office in church road was fantastic , found us the perfect rental in the short time window we gave her and had everything organised without us promoting. Her communication with us was great and made us feel confident throughout the process ! Thanks Esme ...
read full review
Was this helpful? Yes

“Grace was extremely helpful and went above an......”

Share on :
Nov 22,2020
Minithumbup
By: 'C'
Nov 22,2020
0 people found
this helpful
Grace was extremely helpful and went above and beyond to answer and help with any questions or queries I had. Thankyou Grace and Sawyer and co!...
read full review
Was this helpful? Yes

“Esme was very enthusiastic and friendly. Made......”

Share on :
Nov 17,2020
Minithumbup
By: 'Toby'
Nov 17,2020
0 people found
this helpful
Esme was very enthusiastic and friendly. Made the experience most enjoyable and found myself a perfect property to let for my needs. Would highly recommend her services....
read full review
Was this helpful? Yes
Staff picture Kerry-Anne
(82)
Staff picture Chris Sawyer
(70)
Staff picture Bob
(58)
Staff picture Katie
(56)
Staff picture Emma
(43)
Staff picture Joe
(21)
Staff picture Dominique
(20)
Staff picture Adam
(18)
Staff picture Spyros Miaris

Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

Last updated on 10/06/2019, 5:51 PM by Jenny Owen - Head of Marketing

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure

As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:

Mr Adam Farrell
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.
Last updated at 10:20 AM 10/10/2017 by Katharine

Awards won by Sawyer & Co, Brighton BN3 2FN


As Seen On

Get in touch with

Sawyer & Co

Branch - Hove, Brighton, BN3