Sutton, SM1
4.9/5, 380 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Estate Agents in Sutton | Burne & Warne

“An OPEN DAY for the Viewing was planned, but we ......”

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Jan 10,2014
Minithumbup
Neil
By: 'Sandvik'
Jan 10,2014
0 people found
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An OPEN DAY for the Viewing was planned, but we had flight tickets already booked for abroad when the property came on the market. We then asked for a special viewing in the morning the day before leaving, and that was arranged. We were "cash buyers" and gave an offer which was accepted. And within the same day everything was arranged, also with our solicitor. After this Neil Warne had to call a number of people on his list for the viewing on the "open day" and tell them that the property was sold. WE WERE SO HAPPY WITH EVERYTHING!
Was this helpful? Yes
By: houses
Mar 06, 2014
Hello Mr Sandvik
Right buyer at the right time? Or good estate agency? Either way, really happy you were pleased with our services and look forward to helping you again in any way we can
Neil Warne

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Opening Hours
Address

Burn & Warne
Bank House 3 Sutton Court Road
Sutton
Surrey
SM1 4SY
020 8642 1234

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £35,000 £650,000
Lettings 100% 95% £650 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
50 1 96 0 125 4 98 2 4 0
Areas covered
  • SM1
  • SM2
  • SM3
  • SM4
  • SM5
  • SM6
  • SM7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Thank you...”

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Mar 04,2021
Minithumbup
Kelly
By: 'Max'
Mar 04,2021
0 people found
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For a first time buyer the whole process was made really straightforward and stress free thanks to Kelly. Very professional and supportive throughout and helped with all sorts of queries I had. At times when Kelly wasn’t around, Neil and other staff were very ...
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“The whole team at Burn and Warne exude profes......”

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Mar 02,2021
Minithumbup
Kelly
Adrian
By: 'Mark'
Mar 02,2021
0 people found
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The whole team at Burn and Warne exude professionalism and expertise and experience which count for so much. They are all super friendly and responsive and clearly highly motivated to sell responsibly and speedily but always acting in your interests. Kelly concluded the sale for ...
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“Through the most difficult time the world has......”

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Mar 01,2021
Minithumbup
Neil
Kelly
By: 'Tonia'
Mar 01,2021
0 people found
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Through the most difficult time the world has seen for years, this team have been nothing but remarkable. They have provided a fabulous service constantly going above and beyond expectations. The team have always been courteous,approachable,professional and understanding. I would like to tag ...
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“Purchase of flat...”

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Feb 20,2021
Minithumbup
By: 'Anna'
Feb 20,2021
0 people found
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I purchased a flat from Burn and Warne and during this period lasting five months(september8th 2020 to February 2021). All staff especially MR Niel were very courteous and helpful during the procedure of the sale.This agency gave me the impression to be very professional ...
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“I tried to give 6 stars but only 5 available.......”

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Feb 12,2021
Minithumbup
By: 'Darren price'
Feb 12,2021
0 people found
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I tried to give 6 stars but only 5 available. Kelly has been a breath of fresh air. She’s been very understanding with all my family issues. Kelly is always keeping me in touch with the progress of my move.I would like to say a ...
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“Excellent service, even in a pandemic...”

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Feb 11,2021
Minithumbup
Kelly
Adrian
By: 'Vanessa'
Feb 11,2021
0 people found
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Can't fault them really! Considering my whole dealing with them was across two lockdowns, the whole process went without any problems. They were always willing to speak to me and never forgot about phoning me back etc. All their staff were polite and professional. I'm ...
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“Elliot and John provided a fantastic service ......”

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Jan 27,2021
Minithumbup
John
Elliott
By: 'Luke'
Jan 27,2021
0 people found
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Elliot and John provided a fantastic service from start to finish. I have rented a number of properties and this was undoubtedly the easiest process I’ve been through. 5/5 I would recommend Elliot and John without any trepidation....
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“A great experience!I have to thank Elliott a......”

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Jan 22,2021
Minithumbup
Elliott
John
By: 'Joao Almeida'
Jan 22,2021
0 people found
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A great experience! I have to thank Elliott and John for their support while renting our new home. We provided a safe viewing of what we really wanted, avoiding unnecessary viewings. They helped us through all the process, answering our numerous queries. I definitely recommend ...
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“It's been a great pleasure to deal with Burn ......”

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Jan 21,2021
Minithumbup
Elliott
John
By: 'Tomasz'
Jan 21,2021
0 people found
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It's been a great pleasure to deal with Burn and Warne. Professional and very supportive throughout the whole tenancy. They make things nice and easy. Eliott is very open and understanding, John was there for us when we needed, both good man easy to deal ...
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“I chose Burn & Warne as they are an independe......”

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Jan 18,2021
Minithumbup
Kelly
By: 'JL, Sutton'
Jan 18,2021
0 people found
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I chose Burn & Warne as they are an independent agent with good knowledge of the local market in Sutton, rather than a big chain with offices nationwide. Their quick turnaround time was what most impressed. Within 48 hours of instruction, my house was listed on search ...
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“From valuation to completion everything was d......”

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Jan 14,2021
Minithumbup
Adrian
Neil
By: 'Lindsey'
Jan 14,2021
0 people found
this helpful
From valuation to completion everything was done in a professional, efficient and friendly manner. The team kept me informed throughout the process. They made sensible decisions and achieved a successful sale in a short time despite the restrictions of 2020....
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“The whole experience was a pleasure and very ......”

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Jan 12,2021
Minithumbup
John
Elliott
By: 'Sergiu'
Jan 12,2021
0 people found
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The whole experience was a pleasure and very straightforward. Elliott and John were extremely helpful and kept in contact with us throughout the whole process. By far the best experience we ever had with a letting agency. We are very excited and pleased that we ...
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“Very helpful, friendly and efficient service!......”

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Jan 03,2021
Minithumbup
Paul
By: 'Vanessa'
Jan 03,2021
0 people found
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Very helpful, friendly and efficient service! Paul and the team have helped me at every step of the way in buying my own home....
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“Thanks Neil for all your help with our move. ......”

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Dec 19,2020
Minithumbup
Neil
By: 'WyaDec'
Dec 19,2020
0 people found
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Thanks Neil for all your help with our move. The process was simple. Always contactable and helpful. Very glad to recommend....
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“We found our home!...”

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Dec 14,2020
Minithumbup
Elliott
John
By: 'Daniela'
Dec 14,2020
0 people found
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Our experience with Burn & Warne was great from the beginning! Elliot and John, who helped us find our new home, were so friendly and made the process very easy for us....
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“Excellent agent...”

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Dec 08,2020
Minithumbup
Neil
Paul
By: 'Zalo'
Dec 08,2020
0 people found
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They were absolutely fantastic and helpful during our house buying process. Helped us to find our dream home.Very professional and knowledgeable. Always responding to any questions we had.I could not recommend them enough! Thank you to Neil , Paul and the team...
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“Kelly has been incredibly helpful...”

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Dec 07,2020
Minithumbup
Kelly
By: 'Robbie'
Dec 07,2020
0 people found
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Kelly has been incredibly helpful in our house search so far. She is very warm, welcoming and knowledgable about the properties we viewed with her. She clearly cares about her clients and she's been great to work with....
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“Nothing but top service...”

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Dec 07,2020
Minithumbup
John
Elliott
By: 'Catherine'
Dec 07,2020
0 people found
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Nothing but top service from the Burn and Warne team. They constantly kept us updated and answered any questions or queries we had. Really made us feel comfortable and reassured when moving into our first home. John and Elliot were amazing!...
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“It's tough to choose which agent to list a pr......”

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Dec 07,2020
Minithumbup
Paul
By: 'David'
Dec 07,2020
0 people found
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It's tough to choose which agent to list a property with, we found that Paul at Burn & Warne gave us a realistic valuation with good market insight and gave us confidence that not only did he know what he was doing but that he was ...
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“Superb assistance given by all staff members ......”

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Dec 04,2020
Minithumbup
Kelly
Adrian
By: 'Shirley'
Dec 04,2020
0 people found
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Superb assistance given by all staff members and special praise to Kelly Romani for all the work in meeting our requirements in such a professional, comfortable and pleasing manner....
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“Had help from day one until my house was sold......”

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Dec 04,2020
Minithumbup
Kelly
By: 'Solomon'
Dec 04,2020
0 people found
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Had help from day one until my house was sold . Also help with Solicitor and given advice on on other matters including how to move on....
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“Kelly - agent with a difference...”

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Dec 04,2020
Minithumbup
Kelly
By: 'Rs'
Dec 04,2020
0 people found
this helpful
We viewed a property with Kelly Romani and it was a superb experience. We have seen numerous agents and moved frequently but never had such a pleasant experience,Kelly was far removed from the average agent who only points out the obvious this is the ...
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“Excellent service - quick to respond, efficie......”

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Dec 02,2020
Minithumbup
Adrian
Kelly
By: 'Jonathon'
Dec 02,2020
0 people found
this helpful
Excellent service - quick to respond, efficient and friendly, knowledgeable of the market. Had my property sold within 3 weeks of going to market and at a good price, what more could you ask for?...
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“Kelly is a very nice person and a professiona......”

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Dec 01,2020
Minithumbup
Kelly
By: 'Diana'
Dec 01,2020
0 people found
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Kelly is a very nice person and a professional agent. Always available for all kinds of questions and very helpful with all our requests. We highly recommend Kelly to anyone as an agent with a fine set of skills and knowledge....
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“B&W have been extremely professional at all t......”

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Dec 01,2020
Minithumbup
Kelly
Adrian
By: 'Terry'
Dec 01,2020
0 people found
this helpful
B&W have been extremely professional at all times and intensely focused on selling our property. We dealt with Adrian initially and then mainly Kelly. They do a proper selling job - in contrast to some of the agents we have met when viewing properties, ...
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Staff picture Elliott
(89)
Staff picture Neil
(83)
Staff picture John
(70)
Staff picture Paul
(60)
Staff picture Adrian
(59)
Staff picture Kelly
(58)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Burn and Warne Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
Stage 1 – Please submit your Complaint in writing to
Adrian Bowles, Bank House, 3 Sutton Court Road, Sutton, SM1 4SY or by e mail to: adrian@burnandwarne.co.uk
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. We will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

Stage 2
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the Managing Director Neil Warne.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
Stage 3
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10:13 AM 17/09/2019 by allAgents

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Burn & Warne

Branch - Sutton, SM1