Henleaze, Bristol, BS9
4.8/5, 337 reviews
96% recommended
92% lettings valuation accuracy
97% lettings fee satisfaction
Letting Agent Bristol The Letting Game

“Having used the letting game now for over 4 years as ......”

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Jan 10,2014
Minithumbup
Jack
By: 'Steven'
Jan 10,2014
0 people found
this helpful
Having used the letting game now for over 4 years as a landloard on my properties I would happily recomend them to everyone. Jack and the team are always professional, punctual and open about everything within lettings. They find good tennants and make transitions as seemless as possible - ensuring everything is prepared in advance and clear for all parties. It's the reason I always go back! I deal with most of the team who are attentive and helpful, so it is hard to pick one person out in particular - but thats what makes a good company! Well done :)
Was this helpful? Yes
By: The Letting Game
Feb 14, 2014
Hi Steven,

Thanks for the 5 star review! We hope to continue working with you for many years to come.

The Letting Game Team.

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Opening Hours
Address

The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 92% 97% £400 £2,970
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
216 1 96 11 0 0 0 0 13 0
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS SAGEagent My deposits scheme
Latest Properties
Images & Videos

“Fantastic customer service...”

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Feb 27,2021
Minithumbup
Tia
By: 'Tom and Kat Whitehouse'
Feb 27,2021
0 people found
this helpful
Tia was great to work with, so helpful, friendly and did everything we asked for quickly and efficiently. She was fantastic at communicating between ourselves and the landlord as we were unable to view our future rental home in person. It was so refreshing having ...
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“Letting Service...”

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Jan 29,2021
Minithumbup
Elizabeth
By: 'Rae'
Jan 29,2021
0 people found
this helpful
We are delighted with the service at the letting game so far. Elizabeth has been amazing with communication throughout our viewing and application process. Would highly recommend them to other tenants looking for a new home. Thanks all!...
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“Professional, friendly, competent, quality service...”

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Jan 28,2021
Minithumbup
Rachael
By: 'Stephanie Morgan'
Jan 28,2021
0 people found
this helpful
I was looking for an agency to let out my property. I had quotes from several and chose the letting agency for overall value and quality of service. Rachael was impeccably professional and knowledgeable and made the whole process easy and stress free for me. ...
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“Rachael was welcoming and personable, she mad......”

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Jan 21,2021
Minithumbup
Rachael
By: 'Callum'
Jan 21,2021
0 people found
this helpful
Rachael was welcoming and personable, she made the entire process feel easy and stress free. She provided us with in-depth knowledge of the area and the property, we thoroughly enjoyed both viewings we did with her. Cannot recommend highly enough, real credit to her company....
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“First time when I'm renting a house, they hel......”

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Jan 20,2021
Minithumbup
Beth
Rachael
By: 'Eusebiu'
Jan 20,2021
0 people found
this helpful
First time when I'm renting a house, they helped me a lot with the paperwork's, excellent service, Beth and Rachael two amazing persons....
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“Matt - The Letting Game...”

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Jan 15,2021
Minithumbup
Matthew
Beth
By: 'Zlata'
Jan 15,2021
0 people found
this helpful
Our experience with Matt from The Letting Game was really great. He was very kind and professional and he was in touch with us from the first moment and he helped us with everything around the flat. Very polite and fast communication, everything was smooth ...
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“very friendly, nice, quick...”

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Jan 15,2021
Minithumbup
Matthew
Beth
By: 'Kris'
Jan 15,2021
1 people found
this helpful
Very helpful, very friendly and nice, quick and polite attitude which helped us get the flat right away within few hours. Proffesional and comitted atitude. Very happy :) thank you...
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“Being an overseas landlord, I was extremely p......”

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Jan 12,2021
Minithumbup
Maya
Tia
By: 'Debbie'
Jan 12,2021
0 people found
this helpful
Being an overseas landlord, I was extremely pleased to have engaged The Letting Game. Maya and Tia are knowledgeable and professional. Everything went on extremely smoothly from the moment I signed the contract to the day my property was let out. Thank you all at ...
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“Tia was friendly and really helpful...”

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Jan 08,2021
Minithumbup
Tia
Beth
By: 'Clare'
Jan 08,2021
0 people found
this helpful
Tia was friendly and really helpful. Both Beth and Tia provided good, responsive communication throughout. Would recommend them both and The Letting Game....
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“Really good service...”

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Jan 08,2021
Minithumbup
Tia
By: 'Ben'
Jan 08,2021
0 people found
this helpful
Very quick and efficient service - we were able to view the same day and the next steps were processed immediately. Tia was very friendly and helpful both in showing us around and in the follow up steps. Thank you!...
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“Great work from Rachel Cox and the Letting ga......”

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Jan 08,2021
Minithumbup
Rachael
By: 'Jack'
Jan 08,2021
0 people found
this helpful
Great work from Rachel Cox and the Letting game helping us find our news house over the Christmas period. Would highly recommend!...
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“Great communication and gets the job done!...”

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Jan 08,2021
Minithumbup
Elizabeth
Alex
By: 'Nic'
Jan 08,2021
0 people found
this helpful
Even through these difficult times the letting game has continued to be helpful throughout. There has been good communication from each person I have dealt with. They are professional in what they do and very supportive. I would recommend them totally....
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“I have a good experience with my rental prope......”

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Jan 08,2021
Minithumbup
Matthew
Beth
By: 'Antony'
Jan 08,2021
0 people found
this helpful
I have a good experience with my rental property search, and appreciate LettingGame Henleaze House branch team on the process of finding a right property. the response on queries was quick and always reachable. Thanks...
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“Maya and the team at the letting game in Henl......”

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Dec 30,2020
Minithumbup
Maya
By: 'Tahmid'
Dec 30,2020
0 people found
this helpful
Maya and the team at the letting game in Henleaze, have been very thorough in their checks in gaining us the highest quality tenants. They have always kept us well informed and in the loop. Will be using the letting game for all future lets!...
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“Responsive and helpful staff...”

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Dec 24,2020
Minithumbup
Abigail
Ella
By: 'Amy'
Dec 24,2020
0 people found
this helpful
I've been extremely impressed with The Letting Game, right from the start of my interactions with them to dealing with my first maintenance issue in our new house. I was unable to view the house before I moved in, so was completely reliant on their ...
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“Disgrace...”

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Nov 26,2020
Minithumbdown
By: 'Ahmed'
Nov 26,2020
2 people found
this helpful
Let me start by saying 1* is 1 too many. This is the most horrendous service I have ever received from an estate agents. Maintenance issues (at least 8) were left for over a year - including missing keys to the house which they tried to force me ...
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Attachments

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“Abigail and Melissa not to be trusted very un......”

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Nov 19,2020
Minithumbdown
By: 'Hurpal'
Nov 19,2020
2 people found
this helpful
*not to be trusted very unprofessional over a bit of maintenance terrible communication leaking roof not been resolved for 3 or 4 years and damp on front room wall is dangerous for my lungs and they are refusing to let me talk to my own landlord...
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“Had recently dealt with Maya Joshi, she was v......”

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Oct 29,2020
Minithumbup
Maya
By: 'adil'
Oct 29,2020
0 people found
this helpful
Had recently dealt with Maya Joshi, she was very prompt and knowledgeable in the advice she gave me to renting my property....
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“A terrible tenancy...”

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Oct 07,2020
Minithumbdown
By: 'Georgie'
Oct 07,2020
1 people found
this helpful
During my tenancy with the Letting Game I found the communication poor. They often did not action or took time to action our requests for things to be fixed, such as the oven and leaking shower. A bed was not provided at the start of ...
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“Excellent Service...”

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Aug 24,2020
Minithumbdown
Maya
Georgia
By: 'Carol'
Aug 24,2020
0 people found
this helpful
Maya, Georgia and all the staff were very professional, personable and effective at letting my property very quickly. Can't fault the service....
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“Great experience...”

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Aug 20,2020
Minithumbup
Maya
Matthew
By: 'Mohammed'
Aug 20,2020
0 people found
this helpful
The non-salesy approach was refreshing from the get go and once I had decided to go ahead with The Letting Game, the process of letting my second home was smooth and hassle free....
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“Beth Haines was Great, she provided really go......”

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Aug 19,2020
Minithumbup
Beth
By: 'Lucia'
Aug 19,2020
0 people found
this helpful
Beth Haines was Great, she provided really good customer service. A great telephone manner over the phone. I am pleased with the service of this company. Thank you....
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“Excellent experience, professional throughout......”

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Aug 19,2020
Minithumbup
Maya
By: 'Maddy'
Aug 19,2020
0 people found
this helpful
Excellent experience, professional throughout. Very impressed with the service we recieved and We would definitely recommend the letting Game to others....
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“EXCELLENT SERVICE - From day one, this was fi......”

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Aug 19,2020
Minithumbup
By: 'Andrew'
Aug 19,2020
0 people found
this helpful
EXCELLENT SERVICE - From day one, this was first class customer service and they dealt with my tenancy so well. I would highly recommend renting from this agency again....
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“Excellent...”

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Aug 19,2020
Minithumbup
Mel
By: 'Oliver'
Aug 19,2020
0 people found
this helpful
Mel is always happy to help and will go above and beyond to provide the very best service. An agent who's friendly, approachable and truly different from the rest....
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“Very happy with the service provided by Ben a......”

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Aug 19,2020
Minithumbup
Maya
By: 'Ben'
Aug 19,2020
0 people found
this helpful
Very happy with the service provided by Ben and Maya whilst letting my property through The Letting Game. They made it a very easy and stress-free process!...
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“Beth was extremely helpful and professional o......”

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Aug 18,2020
Minithumbup
Elizabeth
By: 'Raman'
Aug 18,2020
0 people found
this helpful
Beth was extremely helpful and professional over the phone. No matter what question I had, she would always be able to answer with great advice....
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“very good attentive staff...”

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Aug 17,2020
Minithumbup
Matthew
By: 'elena'
Aug 17,2020
0 people found
this helpful
from the first minutes of our meeting, we felt Ben's attentive attitude. In all situations, when finding a tenant, we received quick and clear answers...
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“Five Stars Service...”

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Aug 17,2020
Minithumbup
Maya
By: 'Ali'
Aug 17,2020
0 people found
this helpful
Efficient, thorough and knowledgable. A fantastic team who should be proud of the service they provide. We would not hesitate to return to The Letting Game with future commissions, well done to Maya and the team....
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“Excellent service, extremely helpful, reliabl......”

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Aug 17,2020
Minithumbup
Alex
By: 'Caroline'
Aug 17,2020
0 people found
this helpful
Excellent service, extremely helpful, reliable will go that extra mile for you. I have and will carry on recommending The Letting Game as they've have always outshined previous companies I've used in the past....
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Staff picture Jack
(18)
Staff picture Samanatha
(19)
Staff picture Maya
(70)
Staff picture Tia
(17)
Staff picture Anna
(30)
Staff picture Mel
(10)
Staff picture Alex
(10)
Staff picture Georgia
(9)
Staff picture Claire
(8)
Staff picture Millie
(1)
Staff picture Matthew
(15)
Staff picture Beth
(11)
Staff picture Elizabeth
(10)
Staff picture Rachael
(4)
Staff picture Abigail
(3)
Staff picture Ella
(1)
Staff picture Alex
(0)
Staff picture Shannon
(0)
Staff picture George
(0)
Staff picture Daniel
(0)
No image available Charley
(0)
No image available Howard
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

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The Letting Game

Branch - Henleaze, Bristol, BS9