97% sales valuation accuracy
96% sales fee satisfaction
Jan 09,2014
Jan 09,2014
0
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Right from the first visit we felt at ease with what to expect, it had been 32 years since we sold our last property ,so many things had changed. We always had notice of viewings, and they were always accompanied by a member of staff from Mansbridge. Our second viewing resulted in a sale!
We were kept informed every step of the way, had regular updates by phone, any questions we had were
always answered, even if we had a call back at a later date.
All in all very satisfied with the service.
We were kept informed every step of the way, had regular updates by phone, any questions we had were
always answered, even if we had a call back at a later date.
All in all very satisfied with the service.
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reviewed by 'Ben'
25th Feb 2021
reviewed by 'Kevin'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £32,000 | £550,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 0 | 0 | 220 | 2 | 151 | 5 | 5 | 0 |
Areas covered
- PL1
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- PL3
- PL4
- PL5
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Feb 14,2013
Feb 14,2013
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We were trying to sell two properties in a challenging market to buy a house that we had coveted for some time that had become available. The key to achieving our goal was to achieve a quick sale of my property at a price which ...
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Oct 08,2014
Oct 08,2014
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I first met Chris Mervyn of the Mutley Plain branch of Mansbridge & Balment on 16 May 2014 with a view to appointing them to act as my agent following our decision to sell our three bedroomed family home and move to a bigger property, if we could ...
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Comment on agent fees
Excellent value for money
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May 24,2014
May 24,2014
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My partner and I were first time buyers and after searching for around 6 months thought that finding our dream home might never happen. However we stumbled across a beautiful home which we couldn't wait to see.
Unlike all of the other agents, arranging a viewing ...
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Oct 03,2012
Oct 03,2012
1
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I can only say positive things about our experience selling with Mansbridge and Balment. In summary, the agents are polite, efficient, professional and they have the personal touch not shared by the bigger companies. I wouldn't hesitate in recommending them or using them again myself.
...
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Oct 26, 2012
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Thank you for your kind words Emma. I pride myself on my excellent staff members and the service they provide. Your feedback is very helpful and It's good to know, through this independent site, that our service levels are at a consistently high level. Best wishes in your new home, Darren Lawson, Managing Director, Mansbridge & Balment (Plymouth) Ltd. ...
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Jun 04,2015
Jun 04,2015
1
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Starting with the initial valuation, Tony Carlton visited my property and was very polite on entry, even taking his shoes off without the need to. After a look around the property discussing each room and what they had going for them Tony sat down with ...
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Jun 04, 2015
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Thank you Ben very much for your review for the whole team, but particularly Tony and Vanessa who are delighted you were pleased with their services. we pride ourselves n providing the best possible customer care for our valued clients and it's good to know that we're getting this right. Thanks again and best wishes, Mansbridge Balment. ...
Feb 25,2021
Feb 25,2021
0
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We just completed the purchase of a lovely property for my Mum. Because of COVID everyone had to be so patient with the process, and Tess at Lawson's always stayed positive, focused and professional. Courteous throughout, we have a very happy family. Kevin Cruickshank...
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Feb 23,2021
Feb 23,2021
0
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Friendly service , good follow up on weekly basis even during lockdown. Easy to communicate with any of the team.
Would use them again....
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Feb 22,2021
Feb 22,2021
0
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I had a very pleasant experience throughout my first time house purchase. The team were all very friendly, and kept me updated every step of the way. I was always able to view the property on short notice, despite the current covid situation.
Would highly ...
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Dec 21,2020
Dec 21,2020
0
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I previously purchased the property with Lawson being the estate agent at that time.
Three years later I had no hesitation to use Lawson to sell my home. The service was once again excellent. Professional but friendly and I was kept informed at all times ...
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Dec 18,2020
Dec 18,2020
0
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Communication when buying through Lawson's was great, Ben slotted in a viewing for me at really short notice, Tess was really helpful as we had no clue being first time buyers and the staff were always helpful and engaging...
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Dec 11,2020
Dec 11,2020
0
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After such a bad experience with a previous company and a house falling through, I could not recommend Lawsons enough they have been great from the very start, continued updates, any questions answered and fast replies! Tess, Annie, and Karen thank you for providing an ...
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Dec 10,2020
Dec 10,2020
0
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From start to finish, I felt like Lawson were with me on each step of the journey. Good communication, attention to detail and they gave me a feeling that they were always looking out for my best interests.
I dealt mostly with Karen who really ...
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Nov 26,2020
Nov 26,2020
0
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The entire team were so helpful, operating under various rules and restrictions they delivered a 5 star service. Thanks go to Annie and Jo for everything they did to get us to completion!...
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Nov 15,2020
Nov 15,2020
0
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Thank you Lawson for helping us buy our first home! The service we received from start to end was brilliant and we cannot fault it. Special mention to Annie for keeping us updated throughout the process. She was always very quick to respond to any ...
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Nov 07,2020
Nov 07,2020
0
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Lawson have been really efficient in the sale of the garage. The process has been very smooth and i've been kept well informed of the progress of the sale. The team members have been very responsive....
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Oct 16,2020
Oct 16,2020
0
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I have bought my house through Lawson's Estate Agents and found them to be very friendly and professional throughout.
They kept me informed at the earliest opportunity regardless of how small the detail was. Very happy with the service I received....
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Oct 05,2020
Oct 05,2020
0
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Wow ! Absolutely professional seem less Operation with friendly Genuine staff .
We were totally relaxed all the way through the sale, no need to check up or chase for information.
We know who to use one day when we sell! Huge thanks to the whole team ...
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Oct 05,2020
Oct 05,2020
0
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Extremely friendly, helpful and professional team. Made everything stress free and kept us well informed every step of the way. Highly recommended....
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Sep 26,2020
Sep 26,2020
0
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What a team! From the outset, Lawson have been outstanding.
Thank you to Ben for being so quick and knowledgeable (especially during such uncertain times as these) and providing excellent advice on the marketing of my property, resulting in several offers on the first morning ...
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Sep 24,2020
Sep 24,2020
0
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ANNIE, TESS AND BEN were absolute pleasure to deal with.
We booked our viewing with Ben and he was right on time, showed us the property, answered all my questions. Thank you Ben 😊
Tess has been such a GREAT help from the moment we've put ...
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Sep 20,2020
Sep 20,2020
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Fantastic from start to finish! Very helpful throughout, especially as first time buyers. Communication was excellent and made the move so much easier....
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Aug 27,2020
Aug 27,2020
0
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We've had quite a journey with our house move but so pleased we chose Lawson. Tess, Darren, Annie and the team have been very supportive throughout the process and we were delighted with our final selling price. Lawson put their customers first and provide an ...
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Aug 11,2020
Aug 11,2020
0
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I have both sold and bought with Lawsons over the past few years and recommend them to all my friends. It is a big deal to trust someone with your home, but the professionalism, respect and understanding that Lawsons shows for all of their clients ...
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Jul 17,2020
Jul 17,2020
0
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Absolutely brilliant special thanks to tess she got it over the line thank you would use you again thanks tess...
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Jul 03,2020
Jul 03,2020
0
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The wonderful team at Lawsons have always arranged my property sales. They are friendly, diligent, knowledgeable, helpful, and super-efficient. Nothing is too much trouble and I am always updated at every step of the sale process. I really cannot fault their service. If you want ...
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Jul 02,2020
Jul 02,2020
0
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A honest agent that will be truthful all the way through.
Shows consideration for both the buyer and seller.
Will use again, worth every penny...
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Mar 25,2020
Mar 25,2020
0
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After one sale fell through, and then two purchases, we have finally come out the other end 12 months on. Lawson have supported us the entire way through and Tess and Karen were so friendly and helpful, always delivering on the things they said they would ...
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Mar 23,2020
Mar 23,2020
0
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A very positive experience buying our first house through Lawson. They were always very quick to respond, helpful in guiding us and answering any queries big to small (being first time buyers) and always very friendly and approachable. We dealt with Tess and Karen mostly, ...
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Feb 28,2020
Feb 28,2020
0
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Very efficient and I achieved a good price for a sale, worth almost £30,000 more than a previous valuation form another agent....
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Feb 20,2020
Feb 20,2020
0
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Absolutely brilliant service. Was kept informed every step of the way.
Any questions were answered quickly and efficiently.
All the staff I spoke to were very efficient and knowledgeable.
Would fully recommend....
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Tess
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Ben
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Karen
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Joanne
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Chris
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Darren
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Katrina
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Complaints Procedure
We are a fully licensed member of the NAEA and the Ombudsman. With Directors in both branches there is a full complaints procedure in place. Any complaints need to be given in writing in the first instance addressed to the Director.
Last updated at 9:58 AM 09/12/2019 by allAgents
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