100% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
89% lettings fee satisfaction
Dec 12,2013
Dec 12,2013
29
people found
this helpful
this helpful
I wanted to give some feedback on Aaron Brooker who manages the property that I rent. Prior to Aaron's arrival, most dealings with the management people were tedious and frustrating compounding the feeling that customer service is not something that most estate agents and David Andrew in particular put on their agenda at all and that people who rent properties are treated as second-class citizens.
Basic skills like communicating in a cordial and professional way seemed to be lacking from the previous employees and it would take several emails and calls before any requests were even acknowledged.
By contrast, I have found Aaron to be intelligent and empathetic. His manner is professional and his communication is excellent. Things have not always gone smoothly but his attitude has always been commendable as he listens, explains the situation, sets expectations and most of all shows a lot of respect for the fact that we, as renters, actually have some rights. His attitude to the professionals that carry out the work for us is also respectful and I am sure he ensures their work is good as a result.
Whereas in the past I have encountered a bit of a blame culture, where when things do go wrong, it is seen as acceptable to blame another party ¢â‚¬â€œ be that the handyman, the landlord, the volume of work or even us as the tenant ¢â‚¬â€œ I have found that Aaron is very solutions-focussed and is able to say that what happened was not acceptable. Furthermore, there have been significant improvements in the level of service we have received as a result of him actually taking on board feedback and striving for a better quality of service.
I run a business development team in a successful education company and I can say that no matter how much money you rake in, it is the relationship-building that gains you custom, keeps your clients on board and builds your reputation.
Basic skills like communicating in a cordial and professional way seemed to be lacking from the previous employees and it would take several emails and calls before any requests were even acknowledged.
By contrast, I have found Aaron to be intelligent and empathetic. His manner is professional and his communication is excellent. Things have not always gone smoothly but his attitude has always been commendable as he listens, explains the situation, sets expectations and most of all shows a lot of respect for the fact that we, as renters, actually have some rights. His attitude to the professionals that carry out the work for us is also respectful and I am sure he ensures their work is good as a result.
Whereas in the past I have encountered a bit of a blame culture, where when things do go wrong, it is seen as acceptable to blame another party ¢â‚¬â€œ be that the handyman, the landlord, the volume of work or even us as the tenant ¢â‚¬â€œ I have found that Aaron is very solutions-focussed and is able to say that what happened was not acceptable. Furthermore, there have been significant improvements in the level of service we have received as a result of him actually taking on board feedback and striving for a better quality of service.
I run a business development team in a successful education company and I can say that no matter how much money you rake in, it is the relationship-building that gains you custom, keeps your clients on board and builds your reputation.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Featured Review
a
reviewed by 'L'
Featured Review
a
reviewed by 'kiwi_guy'
Featured Review
a
reviewed by 'Mark'
Featured Review
a
reviewed by 'Ms'
Featured Review
a
reviewed by 'Alex'
25th Feb 2021
reviewed by 'Nick'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 98% | £317,000 | £1,100,000 |
| Lettings | 100% | 89% | £310 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 38 | 0 | 36 | 2 | 55 | 0 | 29 | 0 | 7 | 1 |
Areas covered
- N4
- N8
- N19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Featured Review
a
Oct 24,2013
Oct 24,2013
0
people found
this helpful
this helpful
John at David Andrews made the impossible possible! We put an offer on a house that we fell in love with about a month before we had intended to even start marketing our flat. In order for our offer to be accepted, we had to ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
May 31,2013
May 31,2013
2
people found
this helpful
this helpful
As a first time landlord, I have nothing but positive things to say about David Andrew in Stroud Green and the whole team. I had used David Andrew in Finchley previously as a tenant, and at the time the professionalism and customer focussed approach really ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Nov 30,2013
Nov 30,2013
0
people found
this helpful
this helpful
I selected David Andrew after I purchased my flat in N4 because I was aware that they specialized in this area and I liked the idea of working together with a small company focussed in a particular region as opposed to one of the "supermarket" ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
May 30,2014
May 30,2014
0
people found
this helpful
this helpful
I actually assessed a few other letting agents before deciding upon David Andrews. I found the staff in stroud green office, Philip Chuku (lettings Manager) in particular to be the most sincere and his professionalism is absolutely outstanding. Philip Chuku (lettings manager) if I'm honest ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Dec 16,2013
Dec 16,2013
0
people found
this helpful
this helpful
From the initial viewing to the completion of sale the team from David Andrews have acted professionally, efficiently and compassionately.
Our purchasing process was very smooth thanks to John Leddin leading our acquisition with open and honest communications.
We did experience difficulties in relation to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2021
Feb 25,2021
0
people found
this helpful
this helpful
David Andrew handled the sale of my property and were helpful and proactive throughout. From valuation onwards I felt I was in good hands. They quickly secured a number of offers, and once the sale was agreed, Mark and Jana remained in regular contact to ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 10,2021
Feb 10,2021
0
people found
this helpful
this helpful
Mark and Jana were great. It was our first flat and was quite a complicated process, but they very helpful throughout....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2021
Jan 27,2021
0
people found
this helpful
this helpful
Mark and his team were an absolute pleasure to work with and were there to help us through the process. Would highly recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2020
Nov 11,2020
0
people found
this helpful
this helpful
A truly excellent service from the team at the Stroud Green branch of David Andrews for the sale of our flat; we were impressed with their enthusiasm when they came to do the initial valuation on the flat and Mark’s knowledge about the housing ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 13,2020
Oct 13,2020
0
people found
this helpful
this helpful
Very helpful! Jana and Mark were always around to communicate and assist us with a complicated purchase and helped push things through when it seemed difficult to proceed. Thanks for the help!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 18,2020
Sep 18,2020
2
people found
this helpful
this helpful
Worst experience I had, they are good just at taking your money.
We were tenants with David Andrew, we had several issues for the couple of years we have been living in that place.
We discovered that the electricity meter was not registered with energy ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2020
Mar 11,2020
0
people found
this helpful
this helpful
Mark Campbell and Jana were very helpful and efficient throughout. The sales process became extended due to Brexit uncertainty but Mark kept the sale on track to a successful completion...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2020
Jan 21,2020
1
people found
this helpful
this helpful
Discussing service and attitude. We made an appointment a Wednesday to see a property on Saturday. I called on Saturday 20 minutes prior to confirm meeting point and we were told to meet at the property. Once in the vicinity we called to confirm property door ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2019
Nov 05,2019
0
people found
this helpful
this helpful
Professional friendly staff with quick swift responding to communication. Process was easy from start to finish. Natalie was great in showing the property and getting my offer accepted by the landlord. Noura was super in having my refrencing documents approved and the contract. signed in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2019
Jun 26,2019
0
people found
this helpful
this helpful
We sold our flat through David Andrew in Stroud Green, and we were really happy with the service and the team (especially Mark and Shabana). The current market is challenging, and the team were always on hand to offer advice and talk us through plans. ...
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2019
May 22,2019
0
people found
this helpful
this helpful
Alfie was very helpful and communicative during the whole process, he was patient to answer all my question and guided me easily through the whole process....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2019
Apr 02,2019
0
people found
this helpful
this helpful
Alfie was very helpful and personable from start to finish, answering our queries throughout the process, during the move and afterwards too. He is very available, as well as responsive and has the tenant's interests at heart. He helped to make what could have been ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2019
Mar 22,2019
0
people found
this helpful
this helpful
Mark Campbell and his team at David Andrews provided a smooth service from start to finish for my flat sale. The flat was tenanted so lettings manager Philip also kindly provided advice on managing the process to end the tenancy prior to the sale being ...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
Mar 21,2019
Mar 21,2019
0
people found
this helpful
this helpful
Gosh Mark worked hard to help me buy my flat in London.
He supported me and reassured me all the time that I was looking for a flat. He was quick to reply to all my enquires, and when the purchase looked like it might ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04,2019
Feb 04,2019
0
people found
this helpful
this helpful
As first-time sellers, we very much appreciated Mark's straightforward approach, and that he and Shabana were always quick to respond and happy to discuss our questions. Thanks to you both!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11,2019
Jan 11,2019
0
people found
this helpful
this helpful
We bought our flat through David Andrew and we were very happy with the service throughout. Both Mark and Shabana were always friendly, helpful and responsive....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 07,2019
Jan 07,2019
0
people found
this helpful
this helpful
We purchased our first home through David Andrew last year. Shabana was an excellent agent â she was dedicasted, honest and professional, always available to reassure and advise us, with great local knowledge and a warm, personable manner. Would definitely recommend her and David Andrew to ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Jan 07,2019
Jan 07,2019
0
people found
this helpful
this helpful
Shabana was really helpful and kept us up to date. She had great knowledge of the lcoal market which was invaluable for getting our flat sold for the asking price!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2018
Nov 05,2018
0
people found
this helpful
this helpful
We had a good experience with David Andrew. Mark kept us clearly informed throughout the process and all viewings were arranged seamlessly. We did use another bigger agency simultaneously (as the market was so slow) and got less viewings and worse customer service (and no ...
read full review
read full review
Comment on agent fees
Market rate
Was this helpful?
Yes
Yes
Oct 18,2018
Oct 18,2018
0
people found
this helpful
this helpful
Throughout the purchase process, Mark was extremely helpful, honest, and friendly. I was very happy to have found a property through David Andrew - a very professional service and one of my most positive experiences with agents in the area....
read full review
read full review
Comment on agent fees
n/a
Was this helpful?
Yes
Yes
Jun 20,2018
Jun 20,2018
0
people found
this helpful
this helpful
I would definitely recommend Alfie and the David Andrew Stroud Green realty team! This was our our first time renting a home in the UK. Alfie made the process very easy for us. He provided honest helpful information and explained the process in a way ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2018
Apr 23,2018
0
people found
this helpful
this helpful
I have a property that I currently let privately in Finsbury Park and have never used David Andrew's services previously. However, I phoned them out of the blue to see if they could help to provide me with a local surveyor's number as I don't ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 19,2018
Apr 19,2018
0
people found
this helpful
this helpful
The service Alfie provided was excellent â he went out of his way to help me, and to provide all the information that I needed. Very quick responses to emails and phone calls too! He is friendly and just a delight to deal with. I've actually ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2018
Mar 22,2018
0
people found
this helpful
this helpful
Alfie was very helpful in helping me get a property . Alfie was quick in responding to emails and messages and send you reminders if you missed anything. It was a smooth transition from one property to another.
Thanks for all your Help Alfie...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2018
Mar 13,2018
0
people found
this helpful
this helpful
Very professional way to operate, we asked for the view and we went to the property immediately, great costumer service. All of them have been very polite and quick service regarding paperwork and finalizing the contract. It think one of the best agencies in London....
read full review
read full review
Comment on agent fees
It’s ok
Was this helpful?
Yes
Yes
Mark
(67)
Philip
(34)
Theo
(13)
Jana
(4)
Shangeetha
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:26 PM 28/06/2017 by allAgents
Best Estate Agent in N4 
Best Letting Agent in N4 
Here at David Andrew Estates we are not your typical estate agents. We do try to listen to our clients, both internal, external and on both sides of the property management process. As a property management department, we are working together as a team and aiming to be the best at what we do and the only way to do that is to listen and learn.
I will strive to improve the service to a 5 star rating!
Thank you.