Easylet
Worthing, BN14
3.2/5, 17 reviews
59% recommended
100% lettings valuation accuracy
73% lettings fee satisfaction

“I have registered looking for property and Easylet was the ......”

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Jan 09,2014
Minithumbup
By: 'Sara'
Jan 09,2014
3 people found
this helpful
I have registered looking for property and Easylet was the only agents that called me weekly with updates. Also, I received an email allert everytime a new property come onto the market which gave me the heads up. I found them helpful, polite and easy to deal with. Of course the rent and deposit costs were high to move, but in line with all the other agents in Worthing. Found a nice home, no hassel and I hope to stay for a few years. Thanks Easylet
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Opening Hours
Address

Easylet
1-3 South Street
Worthing
West Sussex
BN14 7LG
01903 211115

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 73% £475 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 4 7 0 0 0 0 1 0
Areas covered
  • BN11
  • BN12
  • BN13
  • BN14
  • BN15
  • BN16
  • BN17
  • BN43
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“A surprise meeting with the Company Director...”

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Oct 03,2019
Minithumbup
By: 'Vic'
Oct 03,2019
0 people found
this helpful
Our current managing agents were having difficulty in letting or Worthing property. It had been vacant for three months linked to processing prospective tenants that failed income checks or provided unsatisfactory guarantors. There were also delays in securing estimates for completion of minor repairs and ...
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“VERY HELPFUL...”

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Jul 14,2018
Minithumbup
By: 'Christine'
Jul 14,2018
0 people found
this helpful
Very supportive, gave me lots of advice, was able to rent with Easylet but not with other agents, really saved me from being made homeless. Very happy in my new home now :-)...
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Comment on agent fees
good
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“Happy customer...”

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Jul 11,2018
Minithumbup
By: 'Deb'
Jul 11,2018
0 people found
this helpful
Have to say great service. I found a flat for renting for a relative and all administration including references took only one week with easylet and they are moving in this week. Easylet couldn't have been more helpful providing an excellent service and I would ...
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Comment on agent fees
good
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By: R Hawes
Jul 11, 2018
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Thank you so much for your kind review. Much appreciated. Good Luck moving in this weekend. ...

“Easylet let out three properties for me and handle the ......”

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Jun 03,2017
Minithumbup
By: 'Landlord'
Jun 03,2017
1 people found
this helpful
Easylet let out three properties for me and handle the whole process from start to finish but they do call me if they need permission to spend my money on repairs etc. I get a rent guarantee through them too...
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Comment on agent fees
Competitive
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By: Sandra
Jun 03, 2017
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Thank you for your kind comments ...

“At the room view everything was ok so many promises ......”

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Mar 09,2017
Minithumbdown
By: 'Anthony'
Mar 09,2017
0 people found
this helpful
At the room view everything was ok so many promises and things they will do before i move in , after i payed the deposit that is it, i took 4 months to get a tv on the living room and my contract was only for 6 months, ...
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Comment on agent fees
acceptable the fees even do you must pay when you move in and when you move out
Attachments

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“This was the first time that i have used Easylet ......”

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Sep 18,2015
Minithumbup
By: 'Happy'
Sep 18,2015
3 people found
this helpful
This was the first time that i have used Easylet as a letting agent. The whole process was as smooth as possible from my point of view. I was given various paperwork to read regarding services and fees etc (which i must say were competitive ...
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“Easylet came with a lot of good promises and seemed ......”

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Mar 16,2015
Minithumbdown
By: 'Customer'
Mar 16,2015
7 people found
this helpful
Easylet came with a lot of good promises and seemed like an estate agent that would be very hands on and get involved if any problems occurred. In reality, this was not the case - it was very hard to get their attention when problems ...
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By: The Director
Mar 16, 2015
View all comments (1)
You have not advised who you are and you have not made a complaint to Easylet. I do not feel this is a genuine review! We do supply a very detailed itemised breakdown of all our costs right from the very start so I cannot understand your point at all. Please urgently contact the Directors to discuss your issues. We are not an estate agent, we are 100% residential lettings. ...

“It's a real shame that Easylet do not live up ......”

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Mar 09,2015
Minithumbdown
By: 'A'
Mar 09,2015
5 people found
this helpful
It's a real shame that Easylet do not live up to their name of 'easy'. Having rented for a few years now, I believe that this has been my worst experience of a letting agent to date. From initially having to constantly chase up staff, ...
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Comment on agent fees
Having spoken to some of the landlords, I understand that they are frequently encouraged to raise the rent of the property. Although I do understand that this is a business - this does present the potential to make the property less affordable for people.
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By: The Director
Mar 11, 2015
View all comments (1)
Having read your review I am sorry that I do not recognise your complaint? Please contact our office to discuss your concerns. I do not understand if you are a tenant or a landlord? You mention having spoken to some of the landlords? I do not see how you would have access to our landlord client information? We are a letting agency acting on behalf of our landlord clients and it is our duty of care to ensure rents remain at the correct market level but we can only take instructions from our clien ...

“Had an horrible experience with them.we payed an holding ......”

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Sep 10,2014
Minithumbdown
By: 'Patricia'
Sep 10,2014
2 people found
this helpful
Had an horrible experience with them.we payed an holding deposit for a flat and 2 weeks later they said for no reason our garantor failed the check and refused to pay our money back.do not trust them as they try to take 300£ of you ...
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What agent could do to change your mind?
She could have told us that we won t be able to get our money back,and didn't make sure the document s provided are enough was only trying to get our money she never trying to help us at all.
Attached Filesnbsp;
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By: The Director
Mar 11, 2015
View all comments (1)
Please bear in mind that when you pay your advance holding payment of £300 you are given a very detailed 4 page form to read and complete which fully explains all aspects of the referencing and finances - prior to you placing any money with Easylet. ...

“I recently rented a property via Easylet. They kept me ......”

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Sep 08,2014
Minithumbup
By: 'Adam'
Sep 08,2014
3 people found
this helpful
I recently rented a property via Easylet. They kept me fully informed throughout the referencing process and I was pleased with the professional service given to me and my partner. The property was cleaned as I requested and I was happy to move into my ...
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Comment on agent fees
I really shopped around locally and Easylets fees were in the middle. They were the only agent that gave me all the information in writing, prior to paying a penny.
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By: Tracy
Sep 08, 2014
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Thank you for taking the time to give us a review. It is appreciated and I will pass on your comments to the staff. If you have any queries during your tenancy please do not hesitate to contact us. ...

“I have three properties with Easylet that are fully managed. ......”

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Sep 07,2014
Minithumbup
By: 'Annamarie'
Sep 07,2014
3 people found
this helpful
I have three properties with Easylet that are fully managed. My tenants appear to be very happy too as they have all been in the relevant property for between 5 - 10 years. Any maintenance problems are dealt with promptly and efficiently. I am also asked/reminded ...
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Comment on agent fees
Very competitive
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“I have used Easylet in South Street Tarring, Worthing for 15 ......”

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Sep 03,2014
Minithumbup
By: 'Mrs'
Sep 03,2014
5 people found
this helpful
I have used Easylet in South Street Tarring, Worthing for 15 years. They provide excellent, personal and professional service, and the continuity of the staff is a credit to Easylet....
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“terrible service, they take holding fee off more than one ......”

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Aug 21,2014
Minithumbdown
By: 'kia'
Aug 21,2014
3 people found
this helpful
terrible service, they take holding fee off more than one client and this is not legal, they return the money after few days and thats only after you chase them up everday. so you don't have access to your money. plus they are rude and ...
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“I have registered looking for property and Easylet was the ......”

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Jan 09,2014
Minithumbup
By: 'Sara'
Jan 09,2014
3 people found
this helpful
I have registered looking for property and Easylet was the only agents that called me weekly with updates. Also, I received an email allert everytime a new property come onto the market which gave me the heads up. I found them helpful, polite and easy ...
read full review
Was this helpful? Yes

“They let my property quickly and for a good price ......”

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Nov 29,2013
Minithumbup
By: 'Alan'
Nov 29,2013
3 people found
this helpful
They let my property quickly and for a good price thank you, I was kept advised throughout the process and I would use them again...
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By: A Director
Nov 29, 2013
View all comments (1)
Thank you for your review and thank you also for recommending another landlord to us - we have now managed to let his property too ...

“Absolutely awful customer service skills from all of the women ......”

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Nov 06,2013
Minithumbdown
By: 'Lucy'
Nov 06,2013
3 people found
this helpful
Absolutely awful customer service skills from all of the women working at easy let, very rude and made me feel VERY uncomfortable!! Nothing was done quickly, and the company the use to 'fix' problems (in the homes which they let to people) are nothing but ...
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By: A Director
Nov 29, 2013
View all comments (1)
I am very sorry to see your review, please contact Easylet directly with your complaint and we shall certainly look into every detail properly and respond to you accordingly. It seems such a shame that you feel so strongly against all my staff and also one of the companies we instruct for maintenance - please advise which one, so that I may take up your complaint properly. Please bear in mind that the date a tenant moves into a property is not set by Easylet, it is decided by the tenant and the ...

“Be very cautious they will find any excuse not to ......”

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May 18,2012
Minithumbdown
By: 'dt'
May 18,2012
4 people found
this helpful
Be very cautious they will find any excuse not to give you your deposit back - the safe deposit scheme they run is not worth anything. (Made up damage done, but in addition provided inflated quote for fixing this fictitious problem.)...
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What agent could do to change your mind?
Be honest
Attached Filesnbsp;
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By: A Director
Nov 29, 2013
View all comments (1)
I am sorry that I have only just seen this comment and we have no record of a complaint at the time from you - Easylet pays all deposits to the government custodial scheme The Deposit Protection Service therefore I completely disagree with your comment above. Also please bear in mind that Easylet does not get your deposit money, it is either paid back to you, or the landlord in agreed compensation or to the contractor direct. We have no interest in inflating costs. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the first instance please address any complaints in writing to the office manager Tracy Winterborn. If we are not able to resolve your complaint at that level then please address your complaint in writing to the directors Sandra Herbert or Rochelle Hawes
Last updated at 10:36 AM 11/03/2015 by The Director

Awards won by Easylet, Worthing BN14 7LG


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