60% sales valuation accuracy
78% sales fee satisfaction
Dec 03,2013
Dec 03,2013
3
people found
this helpful
this helpful
I am extremely disappointed with the service I have received from this company, who lay claim to being one of the bets in the area.
I am a prospective tenant and had located a property that Streets Ahead managed, and I wished to view. I contacted the office one a Monday in regards to viewing this property, and the appointment was booked over the phone for 2pm the following Monday. I did not receive any details for the property, so I rang on the Wednesday after making the booking, but there was nobody in the office to help me and was promised my first of many call backs (which you can assume I did not receive), so on the Saturday before my proposed viewing I phoned the office AGAIN, and was immediately placed on hold for over 5 minutes, only to then be told that there was no one in the office that could assist me and that I would receive a call back as soon as somebody came in. So I awaited my callback, and on Sunday still nothing. So I emailed the letting agent for that office, whose information I obtained directly from their website, asking for the property postcode- just so i could find my way to the property. I received no response to this email, so on Monday as D-day approached, i contacted the office again. This time I got through to a Tracey, who advised that she was unable to help me as there was nobody for lettings in the office- AGAIN- and i advised her that I had been waiting for these details for a week, and was meant to be viewing the property that day, she placed me on hold, and when she returned she gave me the same information as before, that she culdnt help me but she would get somebody to call me back. By this point, I had really had enough of being pushed from pillar to post by the joke of an estate agents, and explained to Tracey that i was not accepting a callback as resolution. Could she not just give me the postcode, so that I could get there- but she did not have the ability to perform this action, for what reason I cannot answer. As I explained once again to her that I was unimpressed by the service I had received and that after my many methods of communication, and promised call backs I had nothing to show for it, and was really irritated, she hung up on me. As you can imagine, this only aggravated me more. I immediately rang back, with the intention of giving her an earful, but conveniently she did not answer the phone, but her colleague did. I explained the situation to this chap, and he apologized and assured me that somebody would be in contact. I returned to this chaps comments that I was uninterested in viewing the property anymore, as I did not wish to have such appallingly mannered lettings agents, and could not trust them to manage a property which I would live in, nor would I want to have to deal with them again as there word could not be trusted. he again apologized and the conversation was left there.
Shortly after this, I received a call from Doug, the chap I had originally emailed- as he was according to the website, the lettings manager for that area. Doug advised me that he had received my email, and had left a message with a colleague to let me know that the property had been let as he no longer worked in that office. I have three issues with this- 1. Could Doug have not emailed me back directly and just passed this information on quickly and easily, it seems like a really lack of responsibility and a fantastic example of somebody doing the bare minimal to get paid. Not going the above and beyond which is imperative to good customer service 2- Why was this message not passed on to me, somewhere amongst the 4 phone calls made to the office, and why does nobody else in the office know when a property has been let? and finally 3- Why is a company that boasts its incredible customer service not updating contact information on their website.
On a whole, this company is an absolute joke, and must be manufacturing any positive feedback seeing as they are incapable of even correlating property management information amongst their staff. I severely doubt they are capable of much else and in fact, this has been substantially proven. No company would be awarded for its customer service that condones employees hanging up on a prospective customers, or having such a lack of subject knowledge that they are unable to tell if a property has been taken of the market. I ma not an estate agent, but i would think that that would be number one priority- insuring that staff are aware of the current property situations. If you cant even get that right, what hope is there?
To top off this poor service, I have even contacting the managing director- or so it states on the website, so it cant really be trusted- and have had no response, not even a brief apology. Poor service all round, top to bottom. It would be easy to blame the menial staff here, but it seems that this is a central problem throughout the company- DO NOT WASTE YOUR TIME WITH THIS COMPANY if they cannot successfully book and complete a viewing do not trust them with 12 months of your life.
I am a prospective tenant and had located a property that Streets Ahead managed, and I wished to view. I contacted the office one a Monday in regards to viewing this property, and the appointment was booked over the phone for 2pm the following Monday. I did not receive any details for the property, so I rang on the Wednesday after making the booking, but there was nobody in the office to help me and was promised my first of many call backs (which you can assume I did not receive), so on the Saturday before my proposed viewing I phoned the office AGAIN, and was immediately placed on hold for over 5 minutes, only to then be told that there was no one in the office that could assist me and that I would receive a call back as soon as somebody came in. So I awaited my callback, and on Sunday still nothing. So I emailed the letting agent for that office, whose information I obtained directly from their website, asking for the property postcode- just so i could find my way to the property. I received no response to this email, so on Monday as D-day approached, i contacted the office again. This time I got through to a Tracey, who advised that she was unable to help me as there was nobody for lettings in the office- AGAIN- and i advised her that I had been waiting for these details for a week, and was meant to be viewing the property that day, she placed me on hold, and when she returned she gave me the same information as before, that she culdnt help me but she would get somebody to call me back. By this point, I had really had enough of being pushed from pillar to post by the joke of an estate agents, and explained to Tracey that i was not accepting a callback as resolution. Could she not just give me the postcode, so that I could get there- but she did not have the ability to perform this action, for what reason I cannot answer. As I explained once again to her that I was unimpressed by the service I had received and that after my many methods of communication, and promised call backs I had nothing to show for it, and was really irritated, she hung up on me. As you can imagine, this only aggravated me more. I immediately rang back, with the intention of giving her an earful, but conveniently she did not answer the phone, but her colleague did. I explained the situation to this chap, and he apologized and assured me that somebody would be in contact. I returned to this chaps comments that I was uninterested in viewing the property anymore, as I did not wish to have such appallingly mannered lettings agents, and could not trust them to manage a property which I would live in, nor would I want to have to deal with them again as there word could not be trusted. he again apologized and the conversation was left there.
Shortly after this, I received a call from Doug, the chap I had originally emailed- as he was according to the website, the lettings manager for that area. Doug advised me that he had received my email, and had left a message with a colleague to let me know that the property had been let as he no longer worked in that office. I have three issues with this- 1. Could Doug have not emailed me back directly and just passed this information on quickly and easily, it seems like a really lack of responsibility and a fantastic example of somebody doing the bare minimal to get paid. Not going the above and beyond which is imperative to good customer service 2- Why was this message not passed on to me, somewhere amongst the 4 phone calls made to the office, and why does nobody else in the office know when a property has been let? and finally 3- Why is a company that boasts its incredible customer service not updating contact information on their website.
On a whole, this company is an absolute joke, and must be manufacturing any positive feedback seeing as they are incapable of even correlating property management information amongst their staff. I severely doubt they are capable of much else and in fact, this has been substantially proven. No company would be awarded for its customer service that condones employees hanging up on a prospective customers, or having such a lack of subject knowledge that they are unable to tell if a property has been taken of the market. I ma not an estate agent, but i would think that that would be number one priority- insuring that staff are aware of the current property situations. If you cant even get that right, what hope is there?
To top off this poor service, I have even contacting the managing director- or so it states on the website, so it cant really be trusted- and have had no response, not even a brief apology. Poor service all round, top to bottom. It would be easy to blame the menial staff here, but it seems that this is a central problem throughout the company- DO NOT WASTE YOUR TIME WITH THIS COMPANY if they cannot successfully book and complete a viewing do not trust them with 12 months of your life.
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18th Feb 2021
reviewed by 'Andrew'
29th Apr 2020
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23rd Aug 2019
reviewed by 'Aleksandar'
Opening Hours
Address
Streets Ahead
263 High Street
Croydon
Greater London
CR0 1QH
020 8686 8686
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 78% | £270,000 | £450,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 21 | 7 | 17 | 2 | 24 | 1 | 11 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Streets Ahead Branches (view all )
Feb 18,2021
Feb 18,2021
0
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I would like to thank the best Estate Agents in Croydon ... Streets Ahead ..
Danny, Salma, Andrew, Shaheen and Catherine.
My previous estate agents couldn't arrange any viewings and I was struggling to sell my flat.
Without the persistence of both Andrew and Danny (manager) .... I ...
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Apr 29,2020
Apr 29,2020
0
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Poor experience again. Croydon central manager *l replied me on 10th March to contact him. I did and he assured that they will look into it. Nothing happened in 1.5 months. This organisation is poorly managed....
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Mar 10,2020
Mar 10,2020
0
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Dishonest people at Street Ahead Croydon. Took reservation fee of £350. The document given clearly says if you should change your mind and we have already referenced you, we will deduct the cost of £138.00 (Incl. VAT) per tenant referenced and refund the remainder. Didn't get any ...
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Mar 10, 2020
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(1)
Dear S Pawar,
Many thanks for your comments above and we take all feedback very seriously. If you feel that you have been treated in the wrong manner, please do not hesitate to contact me to discuss this further.
Kind regards,
Kunal Patel
Lettings Manager
020 8655 1300 ...
Oct 21,2019
Oct 21,2019
0
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My husband and I recently sold our home through Streets Ahead. We initially decided to market the property through another local agent as we heard their fee was cheap. They failed miserably and we were at this point quite desperate to move as we found ...
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Oct 20,2019
Oct 20,2019
0
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Told lies and wasted everyone’s time.
Avoid at all costs. Just filling appointments in the diary and showing properties at prices which are now sold....
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Aug 23,2019
Aug 23,2019
1
people found
this helpful
this helpful
Deceitful, time wasting, careless people. You will lose money regardless being a buyer of seller. Just avoid them.
# Introduction
In the beginning, everything look it was on my side, except the time frame, so from the start I clearly communicated to each party that time ...
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Nov 04,2017
Nov 04,2017
8
people found
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I would rate 0 stars for streets ahead as they made us go through hell - Please don't go anywhere near them at all. * We were supposed to move into a new rented apartment last Saturday -when we went there to collect the keys , the house ...
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Jun 25, 2019
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True that Kai Seale guy is a rat! ...
Oct 31,2017
Oct 31,2017
0
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I would like to express my gratitude to Myles Blair and Layla Manning from Streets Ahead Croydon Branch for their attentive and excellent service throughout my property search/viewing till getting the keys for my new apartment!
I would highly recommend Streets Ahead, specially Myles ...
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Comment on agent fees
Reasonable
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Aug 11,2017
Aug 11,2017
4
people found
this helpful
this helpful
Easily the worst, rudest company I've ever had the displeasure of dealing with. We were lied into a property by one of their agents, asked on the day of moving if we would reschedule to another day, left without electric of warm water for the ...
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Comment on agent fees
Unacceptable.
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May 18, 2018
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My sentiments exactly! Streets Ahead is the worst estate agent I have ever delt with. Horrible company stay away and I'm a Landlord! They took 6 months to hand over the tenants deposit for me to submit to a deposit scheme. They are running an absolutely terrible business. Stay away for your own sake not worth the trouble. ...
Dec 16,2016
Dec 16,2016
2
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Really poor service! They hardly respond to email's, take ages to get back to you and have no urgency about anything. The house we moved into was disgusting! There was dog faeces in the garden (from previous owners), property had not been cleaned properly, damp ...
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Jul 07,2015
Jul 07,2015
4
people found
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this helpful
miss informed (lied) about the sky bein fine to be installed, which is now costing me 300£ to be removed, after 6 days in the property the apartment flooded & also no help from the agents. They didn't know who to contact to get it resolved! Was told ...
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Sep 01, 2015
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Dear Darren,
I am very sorry to hear of the issues that you have raised ranging from Sky to un-returned calls.
I would be happy to hear from you in order to rectify and address these issues at your earliest convenience.
My direct contact number is 020 8655 4709.
Kind Regards
Gary O'Hare
Director ...
May 29,2015
May 29,2015
0
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I would like to highly recommend Lewis Hay for his promptitude. He has been very helpful with all the issues I had in the rented property....
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Feb 12,2015
Feb 12,2015
0
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The staff at Streets Ahead were always extremely obliging and helpful. George was especially helpful, always willing to go that extra mile and had a very enthusiastic approach to letting our property which made us confident that we had the best people looking to let ...
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Nov 22,2014
Nov 22,2014
1
people found
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From the very first visit when George came to assess our property whilst it was being refurbished prior to letting it out, I have found the service provided by the Lettings team at Streets Ahead to be extremely professional & knowledgeable. George provided us with a ...
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Sep 17,2014
Sep 17,2014
0
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My initial contact with Kai Seale was at a number of properties prior to the one eventually purchased. Kai was proactive, but not pushy, in making me aware of properties on the Streets Ahead books, that met my criteria. He was helpful and informative throughout ...
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Aug 29,2014
Aug 29,2014
0
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In the current market place, where there is extreme presssure on buyers to move quickly, I can safely say that from the first viewing I had of the property with Michael, to making an offer, exchanging and completing, the service offered has been first class. ...
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Aug 28,2014
Aug 28,2014
1
people found
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this helpful
Can't fault Michael for his utter commitment in selling my much loved house and getting the very best offer, beyond expectation. I don't think anyone could have achieved what he did. He acknowledged my needs and worked in getting a perfect result.
Michael is very ...
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Jul 14,2014
Jul 14,2014
0
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We glad we came across Streets Ahead Agency. We delt with Kai Seale who is professional and approachable, always happy to help. He listened to us what we were looking for and found us a great flat in a nice area, which we are very ...
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Jul 11,2014
Jul 11,2014
0
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During the initial stages of purchase Kai was excellent, responsive and helpful at all times and went out of his way to provide assistance. He is an asset to Streets Ahead. Despite the difficult balancing act of serving both the vendor and prospective purchaser he ...
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Comment on agent fees
I think I could of got the place cheaper but don't really care.
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May 02,2014
May 02,2014
2
people found
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this helpful
James was very knowledgeable about the property market in Purley, which was particularly helpful having spent a lot of my time looking elsewhere until I landed on Purley as a desirable location. James was proactive and pragmatic when I explained what I was looking for ...
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Apr 24,2014
Apr 24,2014
2
people found
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this helpful
Truly satisfied from James help and support and he is very friendly and knows jos job well. We will definitely use him or the Streets ahead for our next property.
Keep up the good work....
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Apr 08,2014
Apr 08,2014
1
people found
this helpful
this helpful
I spoke to Mr Michael Ansong on the phone when i was making my first inquiry regarding selling my property. I was anxious as i didnt know what to expect but Michael put my mind at ease straight away with his humour and reassurance. Since ...
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Feb 21,2014
Feb 21,2014
0
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I thoroughly recommend Michael Ansong. He assisted me with the purchase and negotiation of a property and he dealt with everything in a polite and profeesional manner. I would recommend Michael to any prospective buyer....
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Jan 29,2014
Jan 29,2014
4
people found
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this helpful
Took 4 weeks to get our security deposit back. Had to phone 3 times and follow up with emails. Was told the cheque was sent when it wasn't. When it finally came it had the orginal date. So do not understand what the hold up was...
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Jan 03,2014
Jan 03,2014
2
people found
this helpful
this helpful
I am pleased to express my gratitude and appreciation regarding Mr.Doug Treleven's hard work all the way from day one till we finally moved into the new apartment.He was always present, offered correct informations and support.His professionalism was proved also by the ...
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Dec 19,2013
Dec 19,2013
2
people found
this helpful
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Doug dealt with me in a very professional yet cordial manner. There were no delays or hicups during the whole process of viewing and discussions about tenancy etc. I am very comfortable where I am renting now and I just want to stay indoors all ...
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Dec 15,2013
Dec 15,2013
2
people found
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this helpful
Kenisha has been excellent in progress the purchase of 48 Purley Park road from offer stage to completion. A lot of potentially 'deal breaker' issues arose during the purchase process but Kenisha's calm authority and professionalism ensured that these issues were resolve to both parties' satisfaction. ...
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Dec 11,2013
Dec 11,2013
3
people found
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this helpful
I have just bought my first property through Streets Ahead and have received first class service from both Michael and Ali. Michael went out of his way to show me the property as I was in the area and I went from viewing the place ...
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Dec 10,2013
Dec 10,2013
4
people found
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this helpful
From the first valuation Streets Ahead (Ali in particular) was very enthusiastic about our property, immediately talking about customers they had who would be interested ¢â‚¬â€œ before we even agreed for them to act as the agent. Their enthusiasm was infectious ... so much so we wanted ...
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Dec 03,2013
Dec 03,2013
3
people found
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this helpful
I am extremely disappointed with the service I have received from this company, who lay claim to being one of the bets in the area.
I am a prospective tenant and had located a property that Streets Ahead managed, and I wished to view. I ...
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Last updated at 2:05 PM 13/01/2015 by allAgents
