Broadstairs, CT10
3/5, 2 reviews
50% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

“Viewed the property only to be told that another couple ......”

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Jan 08,2014
Minithumbdown
By: 'MarcJ'
Jan 08,2014
6 people found
this helpful
Viewed the property only to be told that another couple had already made a proposal to the landlord but that we should submit our own proposal. The property was in dire need up updating and therefore the landlord agreed that tenants could decorate. Our proposal was rejected the the other couple were then approved. Get a phone call weeks later saying the other couple "had been difficult" and would we be interested in moving forward. Agreed to meet the landlord and the agent at the property and explain a full proposal of decorations etc and commitments from us to the landlord regarding looking after the house which the landlord accepted and was pleased with. This included fully decorating the interior of the entire property at our expense!! Agreed to detail the proposal in an email which I then sent to Your Move. Julie at Your Move then came back saying the proposal was unacceptable which from what I could ascertain from her was only the case from the rigid engagement rules that Your Move use. Most other agents are pragmatic and flexible but Julie was rude, speaking over me contantly and totally inflexible. I have yet to receive a call or email from Julie at Your Move confirming whether we will be able to move into this property with the proposal I had made and that had already been accepted by the landlord but given the fact that the property has suddenly appeared back on RightMove I guess this is the best indication I can hope for.

This letting agent has appaling communications skills, no flexibility and clearly no concept of how to market and let a property that doesn't fit within their unflexible template or engagement model.

Even if I find the property of my dreams advertised through Your Move I would not proceed. The service is terrible, Julie in particular is rude, and to this day I don't actually beleive they ever discussed my proposal with the landlord so in this case the landlord has lost two prospective tenants solely because of Your Move.

Please take my advice and avoid..... if you do go ahead .... avoid dealing with Julie....
What agent could do to change your mind?
I have no feedback for the agent, I'm just totally disgusted with how they operate.
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Opening Hours
Address

Your Move
134 High Street
Broadstairs
Kent
CT10 1JB
01843 863030

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 0% 99% £775 £775
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS
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“This company was absolutely fantastic when it came to viewing ......”

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Mar 05,2018
Minithumbup
By: 'Chrissie'
Mar 05,2018
0 people found
this helpful
This company was absolutely fantastic when it came to viewing a property and the rent process. The girls have been brilliant. So friendly! I definitely recommend them.....
read full review
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“Viewed the property only to be told that another couple ......”

Share on :
Jan 08,2014
Minithumbdown
By: 'MarcJ'
Jan 08,2014
6 people found
this helpful
Viewed the property only to be told that another couple had already made a proposal to the landlord but that we should submit our own proposal. The property was in dire need up updating and therefore the landlord agreed that tenants could decorate. Our proposal ...
read full review
What agent could do to change your mind?
I have no feedback for the agent, I'm just totally disgusted with how they operate.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:30 PM 15/12/2015 by allAgents

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