The agents' service was professional and friendly. They assisted us in finding the right flat, responded to our queries promptly, and made the whole process of moving in very smooth. I liked the fact that there were a few people involved in the process of setting us up, and they were all available to be contacted easily by phone or email. What I didn't like about the referencing service was that it was really rushed and we were getting email alerts saying how little time there was left to provide this or that documentaction. It was a very stressful bit, if it can be slowed down and made to look less strict, it'd be great. Thanks!