“They have lots of positive reviews here, but our experience ......”
2 Star Review
Jan 08,2014
By:
'Finally'
Jan 08,2014
Branch: Exeter, 51 South Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: EX4
Branch: Exeter, 51 South Street
Sales (as a Buyer)
Postcode: EX4
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They have lots of positive reviews here, but our experience with them was not good.
The principle reason for our unhappiness was simply that they provided the sellers with blatently incorrect information regarding a major issue which came up on the survey, making the process of negotiating a price reduction far more protracted than it needed to be, eroding our goodwill and very nearly causing the sale to fall through.
We also found their claims of being a holier than thou 'ethical estate agent' incompatible with the blatant misdescription of the property location on the property details. It didn't matter to us, because we know Exeter well enough not to have the wool pulled over our eyes, but it's certainly not ethical, even if it is fairly standard practice within the industry.
What agent could do to change your mind?
Displayed honesty and integrity.
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Could you please get in touch so I can investigate further and verify that the comments are justified and that the review is genuine?
Of course, if the allegations made are true, I would like the opportunity to put matters right and I would certainly like to understand how any customer has been left with such a negative impression of our company.