Martin & Co
Newport, NP20
2.5/5, 13 reviews
38% recommended
67% lettings valuation accuracy
38% lettings fee satisfaction

“We are absolutely appalled and shocked by the lack of ......”

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Jan 08,2014
Minithumbdown
By: 'annoyedtenant'
Jan 08,2014
3 people found
this helpful
We are absolutely appalled and shocked by the lack of communication and common knowledge of certain members of staff at this branch. Several times we have called, and gone into the branch to speak to the member of staff responsible for the bonds, to be told she's either out of the office or on lunch.
Our complaint and concern for a refusal of bond to be returned by the most rude arrogant and two faced land lord of 40B tunnel terrace has left us short for our mortgage after changing her mind 1 week after the ok from the inspection upon vacating the property.
I attended the branch one afternoon to again ask for assistance to be told she will be returning from lunch shortly, approximately 6 staff were in the office discussing their personal life swinging on their chairs drinking coffee and tea when the phone rang for a specific agent who told him to tell them that she was out of the office, blatantly she wasn't!!

Our bond was returned in favour to the landlord, as our evidence wasn't submitted, conveniently we never received the letters or chance to put our evidence forward.
We have an inventory for the property made up signed and dated by Martin & Co themselves, stating the item we were billed for damage was already damaged before we moved into the property. When we moved out we had brand new drawers and units ruined from the damp in her flat and a whole black bag of clothes shoes, bedding and handbags thrown out from our wardrobe because they had damp and damage to them.
We also painted the flat for the land lady to hide the damp and mold marks on the wall from her next tenant as she in her on words *couldn't give a shit* She was told by several people the damp is bad, we have photographs in evidence where the flat is so damp the skirting board has separated from the walls and also the toilet is hanging off the wall due to a bad damp problem in her walls which she got her boyfriend to paint with GLOSS!!! Yet no where in the inventory does it mention this property has a evere damp problem?!
So we will be taking this further with complaints and speaking to a solicitor seeing as they don't know what they are talking about and more educated to drink coffee and lie down the telephone to people!! Disgusting....
What agent could do to change your mind?
Got a qualification in customer service and know their job!
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Opening Hours
Address

Martin & Co
25 Bridge Street
Newport
Gwent
NP20 4BG
01633 251568

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 38% £450 £899
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 1 4 1 0 0 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Martin and co very friendly staff alway goes ......”

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Mar 17,2020
Minithumbup
By: 'Clive'
Mar 17,2020
0 people found
this helpful
Martin and co very friendly staff alway goes that extra mile to help u nothing is to much trouble would highly recommend them would not go anywhere else...
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“I have been renting for many years and as a t......”

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Oct 14,2019
Minithumbup
By: 'Carol'
Oct 14,2019
0 people found
this helpful
I have been renting for many years and as a tenant of Martin and Co I would definitely recommend them. They are professional and efficient with a friendly approach by all staff. If you are looking for a good agent this is the one to ...
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“As a landlord, I have been using Martin & Co ......”

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Oct 12,2019
Minithumbup
By: 'Graham'
Oct 12,2019
0 people found
this helpful
As a landlord, I have been using Martin & Co as a 'tenant find' for more than six years. I am very pleased with their service and they have always found me the tenant that I have requested. Unfortunately I have found fault with a number ...
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By: Nathan wigg
Mar 09, 2020
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Worked with Neil renting properties - without there expertise - our properties would be empty a third of the time - excellent advice and service. ...

“I have been extremely impressed with the supe......”

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Oct 09,2019
Minithumbup
By: 'Debra'
Oct 09,2019
0 people found
this helpful
I have been extremely impressed with the superb customer service I have received with Martin & Co. The staff are all very friendly and professional at all times and nothing is too much trouble. I would definitely recommend them!!...
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“Lettings...”

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Oct 08,2019
Minithumbup
By: 'Frederick'
Oct 08,2019
0 people found
this helpful
We have been using martins Newport letting agents for the past twelve years , To market all our properties,we have Been very satisfied with the service we have received from all the staff,...
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“Aarranged a viewing in Newport, as I was comi......”

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Jul 25,2019
Minithumbdown
By: 'Andrew'
Jul 25,2019
0 people found
this helpful
Aarranged a viewing in Newport, as I was coming from london decided to stay in a hotel so I would be there on time. Recieved a call on the morning of the viewing informing me that an offer had been accepted on the flat. After ...
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“Agents are really winding me up. They post adds in ......”

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Nov 24,2017
Minithumbdown
By: 'Wayne'
Nov 24,2017
1 people found
this helpful
Agents are really winding me up. They post adds in rightmove fail to out all details including if pets are allowed. And then are incredibly rude when you call and ask. GIVE US ALL THE DETAILS AND SAVE ALL OF OUR TIME! between Haart and ...
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Comment on agent fees
Absolutely rubbish estate agents!
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“Arranged viewings with them, on arrival to the property after ......”

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Feb 27,2015
Minithumbdown
By: 'JohnSmith'
Feb 27,2015
5 people found
this helpful
Arranged viewings with them, on arrival to the property after traveling over 60 miles, there was no representative from Martin & Co. Contacted the branch, was told that all viewings were cancelled without any reason.Highlighted this to the management with no response!! No apology nothing received! ...
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“Completely and utterly useless.I've lived here for years as ......”

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Jan 12,2015
Minithumbdown
By: 'unhappy'
Jan 12,2015
1 people found
this helpful
Completely and utterly useless. I've lived here for years as it is one of the cheapest space-to-cost ratio places to live. I can tell why it is so cheap. Martin & Co do not give a single flying one about you so long as you are ...
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What agent could do to change your mind?
Hired people who did more than sit around all day picking their nose with one hand and digging into your wallet with the other. Also not charge ‚£80 every time you have to sign a contact. ‚£80 to change the name and date on a bit of paper and print it out and then watch someone sign it? Ridiculous.
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“Again, where to start with these. They are horrible...please ......”

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Dec 01,2014
Minithumbdown
By: 'Steve'
Dec 01,2014
0 people found
this helpful
Again, where to start with these. They are horrible...please don't use because they are abusive and totally unprofessional. They all need to look in the mirror and question whether they are really in the right business. One woman actually said I had a chip ...
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What agent could do to change your mind?
Been polite, professional and competent They were none of these
Attached Filesnbsp;
Comment on agent fees
Exhibitant
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“Extortionate fees with further hidden costs bringing their overall fees ......”

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Nov 29,2014
Minithumbdown
By: 'C.Hickinbottom'
Nov 29,2014
3 people found
this helpful
Extortionate fees with further hidden costs bringing their overall fees to £425. Signed contract after they messed up my moving in date and made it a week earlier before we got paid. Then didn't have the keys to give me. So I had paid rent on ...
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What agent could do to change your mind?
They could have actually communicated with me. I didn't even find out we had the place until 3 days before they wanted me to move in ( a week early ). That was only because I called them as well! They could have not ripped me off with hidden charges.
Attached Filesnbsp;
Comment on agent fees
Extortionate, unjustifiably high, hidden costs after the initial high fees were paid
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“Where to start As a landlord I constantly had to ......”

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May 31,2014
Minithumbdown
By: 'GG'
May 31,2014
0 people found
this helpful
Where to start As a landlord I constantly had to phone about Rent due, took 90 pounds from my rent income for a new landlords agreement that the Tenant never signed, When tenant vacated the windows, and back door were left unlocked, Tenant caused a 1000 pounds ...
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What agent could do to change your mind?
Honesty and a course in being professional
Attached Filesnbsp;
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“We are absolutely appalled and shocked by the lack of ......”

Share on :
Jan 08,2014
Minithumbdown
By: 'annoyedtenant'
Jan 08,2014
3 people found
this helpful
We are absolutely appalled and shocked by the lack of communication and common knowledge of certain members of staff at this branch. Several times we have called, and gone into the branch to speak to the member of staff responsible for the bonds, to be ...
read full review
What agent could do to change your mind?
Got a qualification in customer service and know their job!
Attached Filesnbsp;
Attachments

Was this helpful? Yes
No fees information available
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Awards won by Martin & Co, Newport NP20 4BG


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