Ipswich, IP3
3.8/5, 10 reviews
70% recommended
83% sales valuation accuracy
88% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
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“I was extremely unhappy with the service i recieved while ......”

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Jan 08,2014
Minithumbdown
By: 'Changeme'
Jan 08,2014
0 people found
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I was extremely unhappy with the service i recieved while renting a flat under this agent. I had to leave my flat due to bullying and harrasment within my building, i cried myself to sleep most nights and did not even stay in my own home majority of the time. I cried to Northwood about this and expressed my upset and how uncomfortable i was in my own home. Northwood did nothing and said to me 'She's very hostile so it will be easier for us to write her a letter' I then went on to explain that i will not be renewing after the 6months as i did not feel comfortable and wanted out. Northwood then said 'I'm sorry that you feel you can't stay but there is not much we can do'. I complained to Northwood in total 3times, in which northwood did nothing, yet I recieved loud noise complaints logged by Northwood stating that loud music was playing in the early hours on the weekend although I was at work when this accured (I work in a bar at night). During these conversations with the agent I let them know of a new contact number. After telling them of this new number 3 times they still did not take the time to write it down or take note, They then went on to phoning my place of work to ask for my contact number, i found this VERY unprofessional. I also found it very unprofessional that my neighbour knew about my places of work and lifestyle due to Northwood disclosing this, this is a breech of data protection and is private, personal information in which they had no right disclosing without my permission, They told my neighbour where i work full time and where i work part time.
When also living in this building i found a lot of faults in which i made the agents aware of, after being told twice in 6months that someone would be in contact to fix these faults, they still have not been fixed. I am now in the process of moving out and have recieved a harsh toned letter stating that any damages or areas in which need fixing i will be liable to pay for, even though i had made them aware these faults where already there.

I am disgusted with their service and will never be using these agents again, I am so happy that i am not renting from them anymore and if anyone can avoid using them, It is best.
What agent could do to change your mind?
If the agent would have acted in a more professional manor or if the agents would have taken my complaint more seriously i would of reconsidered.
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Opening Hours
Address

Northwood
5 Alpha Terrace West Road
Ipswich
Suffolk
IP3 9FD
01473 299070

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 88% £0 £0
Lettings 100% 88% £510 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 4 2 0 0 0 0 0 1
Areas covered
  • IP1
  • IP11
  • IP2
  • IP12
  • IP3
  • IP13
  • IP4
  • IP5
  • IP6
  • IP7
  • IP8
  • IP9
  • IP10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Worst customer service I've ever come across.......”

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Oct 21,2020
Minithumbdown
By: 'P'
Oct 21,2020
0 people found
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Worst customer service I've ever come across. Attended a viewing with an utterly miserable and unhelpful woman. I then attempted to show interest in making an offer on a property and I sent emails to express my interest which were simply never responded to. AVOID ...
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“Had loads of problems when moving in the property with ......”

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Aug 12,2016
Minithumbdown
By: 'Avoid'
Aug 12,2016
0 people found
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Had loads of problems when moving in the property with repairs, delays and so on. When moved to the property agent done nothing to repair it, again delays, excuses and so on. My recommendation - AVOID THIS AGENCY....
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Comment on agent fees
Expensive agent fees around ‚£350.
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“really lovely group of ladies made my move a very ......”

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Sep 23,2015
Minithumbup
By: 'Miss'
Sep 23,2015
0 people found
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really lovely group of ladies made my move a very easy and happy expeirience thanks for all your help!! xx...
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“I would highly recommend Northwood at Ipswich as they are ......”

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Sep 04,2014
Minithumbup
By: 'Vicky'
Sep 04,2014
1 people found
this helpful
I would highly recommend Northwood at Ipswich as they are very professional and offer a first class service. They source tenants and manage my properties and are efficient, competent and keep me regularly up to date with any information that I should know....
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“I was extremely unhappy with the service i recieved while ......”

Share on :
Jan 08,2014
Minithumbdown
By: 'Changeme'
Jan 08,2014
0 people found
this helpful
I was extremely unhappy with the service i recieved while renting a flat under this agent. I had to leave my flat due to bullying and harrasment within my building, i cried myself to sleep most nights and did not even stay in my own ...
read full review
What agent could do to change your mind?
If the agent would have acted in a more professional manor or if the agents would have taken my complaint more seriously i would of reconsidered.
Attached Filesnbsp;
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No fees information available
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Last updated at 2:25 PM 05/07/2018 by allAgents

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Branch - Ipswich, IP3