“I have to say I agree with other customers who ......”
1 Star Review
Jan 08,2014
By:
'Warner'
Jan 08,2014
Branch: London, 14 Abingdon Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: W12
Branch: London, 14 Abingdon Road
Lettings (Prospective customer)
Postcode: W12
5
people found
this helpful
I have to say I agree with other customers who report this business as something of a scam. Interlet advertise some very reasonable properties online, but none are actually available. They are hopeless over the phone and so I visited their office in Kensington. The service at the office was very professional and appointments were made with Maureen to visit 3 properties later that day and 3 on the following working day. The first two properties visited were disgusting, I had thought slum landlords were obsolete, but they are still very much alive and operating in West Kensington. One room was in a scummy hotel that seemed more suited to a seedy red light district. The third property visited was of a high standard. The next block of appointments were with staff from Interlet, at properties managed by them. I arrived at the first appointment on time at 2pm, but Tania from Interlet did not arrive, or answer her phone. Eventually tracked her down via the office and she said that she did not know about the appointment and could not be at the property until 5pm. Not happy with Interlet, I decided to visit their offices, to be told that actually Tania was at the property at 4pm and if I went to another property at 5.30, I could see an alternative room. So thoroughly fed up with the service offered. 6 appointments offered, two rooms were uninhabitable and 3 could not be viewed because Tania works to her own timetable rather than keep to appointments. What can I do to redress the situation? Well first stop is trading standards, because it is certainly illegal to advertise property that are not on your books just to draw in unsuspecting customers.
What agent could do to change your mind?
Advertise only properties actually available
Visit properties to ensure they are habitable
Keep appointment when they are with their own staff
Sack Tania
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