Tenant Fees
We DO NOT charge fees to tenants moving into our properties.
Our landlords require a one-off security deposit which is normally an amount of 5-weeks rent and this gets secured in one of the government recommended schemes for security purposes and upon vacating the property this is refunded, so long as the property is handed back in the condition it is found in (you will be advised on the exact protection scheme when you move in).
Fees that CAN BE charged are:
Variation of Contract:
£50 (including VAT) per agreed variation at the tenant’s request to include the cost of the preparation and execution of new documentation.
£50 (including VAT) per agreed variation at the tenant’s request to keep a pet at the property.
Reasonable Charges for Breach of Contract:
Unauthorised late payment of rent after 14 days: 3% above Bank of England base rate.
£50 (including VAT) per agreed replacement tenant at the tenant’s request to include the cos of Right to Rent checks, deposit registration and the preparation and execution of new legal documents.
Reasonable charges for lost keys or security fobs.
Reasonable charges for de-fleaing a property as a result of tenants having pets.
Reasonable charges for gardening or grounds maintenance.
Early Termination
If the tenant wishes to leave the contract early and there is no brea clause, the tenant shall pay the rent until the start date of any replacement tenancy together with the landlord’s re-letting costs (in accordance with our published landlord letting fees); such costs to be no more that the maximum amount of rent outstanding on the tenancy.
Ask us about our FlatFair scheme should you not have or not want to pay the full 5-week deposit.
We are members of The Property Ombudsman (TPO) and Propertymark for our client money protection (CMP) scheme
Last updated at 18/07/2019, 5:30 PM by Kelly Powell
We at Conran Estates always take any complaints or negative reviews very seriously and will always look into events.
On this occasion, I have to say I am very surprised by your negative feedback.
Firstly with regard to your comment about the keys, I cannot actually see where there is an issue here? You were handed the keys and then it seems you were simply asked if you knew where the property was in relation to our office.
I understand that when you notified us of your boiler we got straight in touch with the landlord, who as you know uses his own contractor for this, and we believe he attended and resolved the issue at that time. We also understand that Georgina, based in our Lettings Management team, followed this up to ensure everything was fixed and ok which, unlike many agents service, is standard service from Conran Estates. Some of our landlords do like to use their own contractors for certain works and this is their choice as they own the property and we simply act on the landlords instructions and after looking into this we acted efficiently and followed protocol. I also understand we walked an electric heater over to you immediately to ensure you had some form of heating in the interim.
I have also looked into the return of your deposit and as you are aware the landlord lodged the deposit himself as he didn’t want us to undertake this service for him (this was explained to you in writing before you moved in), so we are unable to release the deposit as we do not hold the deposit so it is physically impossible for us to release it. Once you moved out and requested your deposit from us, we followed procedure and contacted the landlord to which we were waiting a response. My colleague Donna then chased again when we realised the landlord had not come back to us from the 19th December. My lettings management team informs me that we have today (8/1/14) heard back from the landlords assistant regarding your deposit, so you should hear something but I must reiterate the landlord had lodged the deposit himself so we can only do so much.
We care about all of our customers, which includes landlords, vendors, tenants, buyers or anyone that comes into contact with us and will always try to go above and beyond where we can.
In fact, I understand we did go above and beyond for you when you left an item of furniture behind (a sofa I believe) after your tenancy had ended. As you are most probably aware, once you vacate a property following the end of the tenancy you don't have an opportunity to go back in and we would have had to pay a contractor to remove the sofa from the property. However, we agreed to let a representative of the British Heart Foundation enter the property to remove the sofa, whom we had to walk over ourselves. Unfortunately as you know, they could not take the sofa. Following this we allowed you to enter the property once more to remove the sofa, so that you could avoid any costs.
Should you wish to discuss this further, then please do contact me directly.
Warm regards,
Tamer Alcici
Branch Manager