Lewis Phipps Lettings and Management
Manchester, M20
3.7/5, 49 reviews
67% recommended
87% lettings valuation accuracy
73% lettings fee satisfaction

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“The agents at Lewis Phipps seemed a little unprofessional and ......”

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Jan 03,2014
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By: 'Didsbury'
Jan 03,2014
4 people found
this helpful
The agents at Lewis Phipps seemed a little unprofessional and often arrived late for viewings, but we were in a hurry to rent a flat in a competitive market, so we overlooked their faults and went ahead to rent a property through them anyway.

It was a big mistake. Although the flat itself was fine, the process of moving out was very stressful because of the complete unprofessionalism of the agency. We wanted to be released early from our 6 month contract since we managed to buy our own house in the meantime. The lovely landlord agreed without a problem (rental prices were going through the roof and he was able to make more profit) and Lewis Phipps soon turned up for viewings with prospective tenants. After a couple of weeks they stopped coming and a month went by with no more viewings.

I was getting worried about paying both the rent and the mortgage, so popped over to their office to ask why the interest in the flat has tailed off so rapidly. The agent in the office started looking through documents and talking in hushed tones with his colleagues - turned out that they rented our flat a month ago but failed to tell us about it!!! The new tenants were moving in in three days' time! I was very unhappy that they failed to inform us about it but the agents refused to apologise. I was entirely gobsmacked at how rude they were, on top of not being able to do their job properly.

Legally, we were entitled to stay in the flat until our contract expired, but I managed to get a removal company at a moment's notice and was delighted to see the back of Lewis Phipps. They continued to be troublesome treating our cleaner appallingly and refusing him access to the flat despite promising they would let him in. Such a small company, so much incompetence; it beggars belief.

Please, avoid this agent at all cost. I always dissuade my friends from ever going near them.
What agent could do to change your mind?
An apology would be nice to start with, but ultimately aiming for at least a modicum of competence and kindness in dealing with clients might be a better long-term strategy.
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By: Lewis
Apr 23, 2014
Thank you for your anonymous review

We always look to provide and efficient service for tenants

L A Phipps

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Latest Reviews

View all Reviews 49
17th Mar 2021
reviewed by 'Charlie'
“We are soon to be moving out of the house we have been renting for the past 14 months. Lewis Phipps ......”
29th Dec 2020
reviewed by 'Andy'
“Just want to thank the team for another year of great support letting my flats in Didsbury. This year we ......”
11th Dec 2020
reviewed by 'sue'
“Lewis and his team provided a first class service. They found me a tenant within 2 weeks, and within a further ......”
16th Nov 2020
reviewed by 'Linsey'
“I have just moved into a lovely terraced house in the centre of Didsbury village and cannot thank Louise enough ......”
16th Nov 2020
reviewed by 'Simon'
“Michelle has just let my apartment for me for a third time, very impressed with the quick turn around during ......”
16th Mar 2020
reviewed by 'Adleen'
“Booked a viewing day a property went up, we weren't offered a choice of viewings so took the one given. ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Lewis Phipps Lettings and Management
Nelson House, 15 Barlow Moor Road
Didsbury,Manchester
Greater Manchester
M20 6TN
0161 448 2121

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 87% 73% £500 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 1 9 10 0 0 0 0 1 5
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“We are soon to be moving out of the house we ......”

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Mar 17,2021
Minithumbdown
By: 'Charlie'
Mar 17,2021
0 people found
this helpful
We are soon to be moving out of the house we have been renting for the past 14 months. Lewis Phipps entered the house, without our permission, to take pictures and a video to upload online to advertise the house for new tenants. They didn't even ...
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“Just want to thank the team for another year ......”

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Dec 29,2020
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Michelle
By: 'Andy'
Dec 29,2020
0 people found
this helpful
Just want to thank the team for another year of great support letting my flats in Didsbury. This year we had virtually 100% occupancy thanks to the efforts of Lewis, Michelle and the team...
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“Lewis and his team provided a first class ser......”

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Dec 11,2020
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Lewis
By: 'sue'
Dec 11,2020
0 people found
this helpful
Lewis and his team provided a first class service. They found me a tenant within 2 weeks, and within a further week all checks and paperwork was complete and the tenants were in my property. The whole process went very smoothly. I was provided with great ...
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“I have just moved into a lovely terraced hous......”

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Nov 16,2020
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Louise
By: 'Linsey'
Nov 16,2020
0 people found
this helpful
I have just moved into a lovely terraced house in the centre of Didsbury village and cannot thank Louise enough for sorting everything out I wanted. especially the extra furniture I needed at short notice. Excellent service, would highly recommend them...
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“Michelle has just let my apartment for me for......”

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Nov 16,2020
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Michelle
By: 'Simon'
Nov 16,2020
0 people found
this helpful
Michelle has just let my apartment for me for a third time, very impressed with the quick turn around during these strange times and the video viewings and inventories are a great idea. Highly recommended...
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“Rude service...”

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Mar 16,2020
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Michelle
By: 'Adleen'
Mar 16,2020
0 people found
this helpful
Booked a viewing day a property went up, we weren't offered a choice of viewings so took the one given. Turned up to be told agent couldn't get admittance as had broken key in lock but would contact us all next week to rearrange. Followed ...
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“Lewis Phipps Property Management...”

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Jan 17,2020
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Lewis
By: 'Paul'
Jan 17,2020
0 people found
this helpful
I've used Lewis and his team for over 20 years and apart from being scrupulously honest, trustworthy and reliable, I have always found that his advice on letting and managing the properties I own, to be really informative and helpful....
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“Can’t fault them. Definitely better than other firms I’......”

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Jan 16,2020
Minithumbup
By: 'WM'
Jan 16,2020
0 people found
this helpful
Can’t fault them. Definitely better than other firms I’ve used in the past. Decent property and service was pretty good too...
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“Avoid at all costs !!!!!!...”

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Jun 16,2019
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Lewis
By: 'Barney'
Jun 16,2019
1 people found
this helpful
Absolute crook , avoid at all costs , hes rude ,arrogant and a theif ! Dont know how he has avoided a jail sentence !...
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Comment on agent fees
Extortionate !
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“great customer service...”

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Apr 08,2019
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Lewis
By: 'Paula'
Apr 08,2019
0 people found
this helpful
Great customer service from all the team at the Didsbury Branch including the service repair people. Always helpful and a pleasure to deal with. Would recommend Lewis Phipps....
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Comment on agent fees
no-one likes agent fees
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“DISHONEST...”

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Dec 20,2018
Minithumbdown
By: 'A'
Dec 20,2018
3 people found
this helpful
Awful dishonest company. They say they ring you when they never do. Also they discriminate if you are a different race. Worst experience with this cheap and they are not even a proffesional company. They take your money and when you have handed in your ...
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Comment on agent fees
BAD ACTUALLY THE WORST COMPANY I HAVE EVER DEALT WITH.
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“Unbelievably unprofessional...”

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Aug 24,2018
Minithumbdown
By: 'JCN'
Aug 24,2018
2 people found
this helpful
Unbelievably unprofessional. I arranged to view a house and they cancelled at the last minute because they "didn't have the right keys", something which surely they would have known before they wasted my time making an appointment. They promised me they would call me back ...
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“I've known Lewis and Michell for about 25 years. I'm a ......”

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Jun 22,2017
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Lee
By: 'Kate'
Jun 22,2017
1 people found
this helpful
I've known Lewis and Michell for about 25 years. I'm a landlord and he looks after a small portfolio for me. LP are well up to speed on current regs, efficent on paying and have good tradesmen. It's a close knit team with a recent new ...
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Comment on agent fees
Fees are in line with the market
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“A big thankyou to Lee and Daniel for looking after ......”

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Jun 05,2017
Minithumbup
By: 'Lrb'
Jun 05,2017
0 people found
this helpful
A big thankyou to Lee and Daniel for looking after my house for the last two years while I have been in Australia. Service and communication excellent....
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Comment on agent fees
Competitive all inclusive fees
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“Just moved out. Great flat, helpful team. Found me something ......”

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Jun 02,2017
Minithumbup
By: 'Jade'
Jun 02,2017
1 people found
this helpful
Just moved out. Great flat, helpful team. Found me something the same day I called in to the office. Can't say better than that....
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Comment on agent fees
No more or less than anybody elses
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“unbelievably unprofessional. constantly acted as if they were doing me ......”

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Mar 14,2017
Minithumbdown
By: 'dmmca'
Mar 14,2017
4 people found
this helpful
unbelievably unprofessional. constantly acted as if they were doing me a favour. booked a viewing, and the agent had no keys. waited a month to do a viewing, and had to ring everyday, as no one offered any updates. eventually booked another viewing, and no ...
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“Lewis Phipps acted for us between 1998 and 2011 on the letting ......”

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Nov 10,2016
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Lewis
By: 'colin'
Nov 10,2016
0 people found
this helpful
Lewis Phipps acted for us between 1998 and 2011 on the letting of around 10 flats in Didsbury. A great service throughout with very few void periods and not one tenant who caused any problems in terms of rent arrears. Having sold the flats we returned to them ...
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“Top notch. Really happy with how they managed my flat ......”

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Oct 25,2016
Minithumbup
By: 'WilliM'
Oct 25,2016
0 people found
this helpful
Top notch. Really happy with how they managed my flat over the past year. Tenant was totally unreasonable but Lewis dealt with firmly and professionally. Thanks guys...
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Comment on agent fees
Fees fair and reasonable
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“Lewis Phipps were refreshingly good to deal with as a ......”

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Aug 01,2016
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Daniel
By: 'mickeyp_mcfc'
Aug 01,2016
1 people found
this helpful
Lewis Phipps were refreshingly good to deal with as a tenant. I have had some bad experiences with other agencies when renting before, and so was a bit nervous - but I had no need to be. Right from the start, they were friendly and ...
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Comment on agent fees
Agent's Fees were fairly standard
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“I'm not a Lewis Phipps tenant, and never would be ......”

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Mar 29,2016
Minithumbdown
By: 'Paul'
Mar 29,2016
6 people found
this helpful
I'm not a Lewis Phipps tenant, and never would be given the word-of-mouth reports I've heard. A friend is in the process of moving out, has done everything by the book, and is now being hassled via email. I've lived in Manchester for 17 years now ...
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By: David Greenwood
Jun 07, 2019
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Went into the shop on Barlow Moor Road this afternoon and was treated with contempt, asked for the entire tenancy up front and expected to shoulder the entire financial burden of their landlords' businesses; what is the point of an agency that cannot properly apportion risk and responsibility? What benefactor would risk doing business with them? ...

“I've used Lewis Phipps as a Flat Agent for many ......”

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Mar 11,2016
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Paul
By: 'Roadrunner'
Mar 11,2016
1 people found
this helpful
I've used Lewis Phipps as a Flat Agent for many years and would thoroughly recommend him (and all his office staff listed) to any new Landlord and tenant alike. Everyone in the office is experienced, very knowledgable, honest and very helpful in managing properties and ...
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“Possibly the worst experience I have had with lettings agents, ......”

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Mar 07,2016
Minithumbdown
By: 'Jordan'
Mar 07,2016
7 people found
this helpful
Possibly the worst experience I have had with lettings agents, and that is saying something. They were rude throughout the process and acted like they were doing me a favour. They constantly got details wrong and were not educated in their profession at all. To ...
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What agent could do to change your mind?
Possibly the most insulting thing was the price of their fees. There is simply no justification for their fees. Utterly disgraceful in today's market and just a clear was to put more money in their own pockets.
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Comment on agent fees
Possibly the most insulting thing was the price of their fees. There is simply no justification for their fees. Utterly disgraceful in today's market and just a clear was to put more money in their own pockets.
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“They seemed okay at first but found out after that ......”

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Feb 26,2015
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Daniel
By: 'ScissorHands'
Feb 26,2015
5 people found
this helpful
They seemed okay at first but found out after that they're generally quite a rude estate agents. Not really bothered about the tenants once you're in and you've paid them. Had to chase for outstanding items to be fixed that they had listed on inventory ...
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“Lewis Phipps has dealt with my properly for the past ......”

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Dec 01,2014
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Lewis
By: 'Lynn'
Dec 01,2014
0 people found
this helpful
Lewis Phipps has dealt with my properly for the past ten years during which time they have organised all tenants, including vetting new tenants. They have dealt with everything from safety certificates to cleaning between tenants. The staff in the office keep in touch with ...
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“We were delighted with the excellent service and support offered ......”

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Jul 08,2014
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Lewis
By: 'Jonty'
Jul 08,2014
0 people found
this helpful
We were delighted with the excellent service and support offered by Lewis and Lee is letting our Didsbury apartment. They offered a top quality service and obtained a choice of three good tenants. They know the area extremely well and could provide a experienced insight ...
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“Lewis, Michelle, Lee, and Daniel are all fantastic letting agents. ......”

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May 21,2014
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Lewis
By: 'Katherine'
May 21,2014
0 people found
this helpful
Lewis, Michelle, Lee, and Daniel are all fantastic letting agents. They are prompt in all communications and advise us accurately on all aspects of our property. The repairs and renewals that they undertake are done to a high standard, without a high price tag. We ...
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“Having rented a property from Lewis Phipps I feel I ......”

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Apr 30,2014
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Lee
By: 'Steve'
Apr 30,2014
0 people found
this helpful
Having rented a property from Lewis Phipps I feel I must share my positive experience. The process from start to finish was a very happy and smooth operation. Lee whom I initially dealt with was very polite, professional and turned up on time for my ...
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“This agent was very quick to help during my first ......”

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Apr 23,2014
Minithumbup
By: 'abby90'
Apr 23,2014
0 people found
this helpful
This agent was very quick to help during my first visit to Didsbury. The main reason I am giving them such a positive review is because of the speed in which they found me a suitable property. I arrived at the office and within the ...
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“Having rented a property from Lewis Phipps I feel I ......”

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Apr 23,2014
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Lee
By: 'Steve.'
Apr 23,2014
0 people found
this helpful
Having rented a property from Lewis Phipps I feel I must share my positive experience. The process from start to finish was a very happy and smooth operation. Lee whom I initially dealt with was very polite, professional and turned up on time for my ...
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By: Lewis
Apr 23, 2014
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Steve Thank you for your review We always look to provide an efficient service for tenants L A Phipps ...

“I don't usually write reviews but I am so pleased ......”

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Apr 22,2014
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Lewis
By: 'Grateful'
Apr 22,2014
0 people found
this helpful
I don't usually write reviews but I am so pleased with the service I get from Lewis Phipps that I wanted to let others know. Lewis has rented out my one bed flat for years. He has always found good reliable tenants and taken care ...
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By: lewis
Apr 23, 2014
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Thank you for your review We always look to provide an efficient service for landlords L A Phipps ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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