Clapham London, London, SW4
4.9/5, 299 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
96% lettings fee satisfaction
Keating Estates, Estate Agents. Clapham | Brixton | Herne Hill | Dulwich

“AWFUL!When we first moved in the kitchen was connected ......”

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Jan 03,2014
Minithumbdown
By: 'Tom'
Jan 03,2014
4 people found
this helpful
AWFUL!

When we first moved in the kitchen was connected to the mains so you got an electric shock every time you touched the work surface.

They have let themselves in unannounced at least three times in the last six months and despite complaints on every occasion.

They threw spare keys for the flat in the river (by mistake apparently!), did not apologise and told us to arrange for another set to be cut.

They have not carried out very reasonable repairs in the last eight months despite being chased again and again. They often ignore e-mails
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Opening Hours
Address

Keating Estates Ltd
23 Clapham Common South Side
Clapham,London
Greater London
SW4 7AB
020 7720 2113

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £415,000 £875,000
Lettings 93% 96% £395 £4,680
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
42 1 217 10 4 1 16 1 6 1
Areas covered
  • SE24
  • SW2
  • SE15
  • SW4
  • SE22
  • SW9
  • SE21
  • SW8
  • SE27
  • SW11
  • SE11
  • SW12
  • SE17
  • SW16
  • SE23
  • SW17
  • SE4
  • SW3
  • SE8
  • SE5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings TPOS DPS My deposits scheme
Latest Properties
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“Sandra has been very friendly and super compe......”

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Mar 05,2021
Minithumbup
Sandra
By: 'Patrick'
Mar 05,2021
0 people found
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Sandra has been very friendly and super competent. I wish her the best of luck. I Will definitely come back next time....
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“Jade Wilson - Incredible Service Level...”

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Mar 04,2021
Minithumbup
Jade
By: 'Benedict'
Mar 04,2021
0 people found
this helpful
Jade has been absolutely fantastic with helping us secure this property. Jade stayed on top of the process throughout, always happy to answer any questions we had (even the stupid ones!) and communicated promptly and clearly throughout. An amazing experience.. Thank you Jade, you are ...
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“Lucia is super helpful! Very pleased with the......”

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Mar 01,2021
Minithumbup
Lucia
Sonny
By: 'Prajna'
Mar 01,2021
0 people found
this helpful
Lucia is super helpful! Very pleased with the prompt response. I'd highly recommend Lucia and the rest of the Property Management team at Keatings....
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“Friendly and kept us informed throughout wher......”

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Feb 26,2021
Minithumbup
Sandra
David
By: 'Paula'
Feb 26,2021
0 people found
this helpful
Friendly and kept us informed throughout where needed. She does an excellent and efficient service. Thank you Sandra for all support....
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“Reliable and always available...”

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Feb 19,2021
Minithumbup
Sandra
Sophia
By: 'Ben'
Feb 19,2021
0 people found
this helpful
The process of renting our home was smooth and well-coordinated thanks to Sandra. She was always available and useful when I had queries and I'm glad that she handled our letting....
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“Sandra was attentive and sorted everything ou......”

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Feb 17,2021
Minithumbup
Sandra
David
By: 'Marina'
Feb 17,2021
0 people found
this helpful
Sandra was attentive and sorted everything out quickly and effectively. The tenancy process was completely smooth. All positives! Thanks you!...
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“Lucia is a superstar – she's the definition o......”

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Feb 16,2021
Minithumbup
Lucia
Sandra
By: 'Rhys'
Feb 16,2021
0 people found
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Lucia is a superstar – she's the definition of what a good RE Agent should be. Great communication, very responsive and just gets the job done. All other Agents should take a leaf out of her book....
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“Lucia and Allan were really great with proces......”

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Feb 05,2021
Minithumbup
Lucia
Allan
By: 'Amy'
Feb 05,2021
0 people found
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Lucia and Allan were really great with processing our rental move. Always very responsive and a pleasure to have as our point of contact....
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“Noah was really helpful in quickly sorting ou......”

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Feb 04,2021
Minithumbup
Noah
Sonny
By: 'Christine'
Feb 04,2021
0 people found
this helpful
Noah was really helpful in quickly sorting out our tenancy renewal as well as liaising efficiently with our landlord- an easy and stress free process....
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“Keatings Review...”

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Feb 04,2021
Minithumbup
Lucia
Sandra
By: 'Adam'
Feb 04,2021
0 people found
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Very efficient, understand the market and give each property a personal approach. I have always been happy with the service I get from Keatings....
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“Lucia was super friendly and helpful. When em......”

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Feb 03,2021
Minithumbup
Lucia
Jade
By: 'Tab'
Feb 03,2021
0 people found
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Lucia was super friendly and helpful. When emailing she replied quickly. She made our move easy and quick! thank you...
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“Lucia handled the tenancy contracts very well......”

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Feb 03,2021
Minithumbup
Lucia
Holly
By: 'Tom'
Feb 03,2021
0 people found
this helpful
Lucia handled the tenancy contracts very well & constantly kept me informed with updates as and when they arose. All in all a very good service!...
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“Lucia was very helpful and made the process s......”

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Jan 27,2021
Minithumbup
Lucia
Dwayne
By: 'Jim'
Jan 27,2021
0 people found
this helpful
Lucia was very helpful and made the process straightforward. good to deal with and friendly. I would recommend Keating's to potential renters...
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“Amazing service from Lucia & Keating Estates!......”

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Jan 25,2021
Minithumbup
Lucia
Sandra
By: 'Harry'
Jan 25,2021
0 people found
this helpful
Amazing service from Lucia & Keating Estates! Lucica helped in the final stages of our recent move in the Brixton/Clapham area. She was very responsive via phone, placing deposits into the protection schemes within an hour of being sent and clear on all instructions. Thank ...
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“Fantastic service from start to finish. Would......”

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Jan 25,2021
Minithumbup
Lucia
Jade
By: 'Sam'
Jan 25,2021
0 people found
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Fantastic service from start to finish. Would highly recommend using their services! Communication was great and worked to ensure a smooth transition....
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“Lucia was very thorough when checking my docu......”

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Jan 21,2021
Minithumbup
Lucia
David
By: 'Winnie'
Jan 21,2021
0 people found
this helpful
Lucia was very thorough when checking my documents for the renting agreement, my work is rather intensive during the day and I relied on her telling me exactly what were required/ missing, I had delay with my reference letter, Lucia promptly sent email to notify ...
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“Over and above...”

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Jan 20,2021
Minithumbup
Sandra
David
By: 'Juliette'
Jan 20,2021
0 people found
this helpful
Sandra went over and above to help me rent my flat. She was charming, helpful and responsive. Thank you Sandra!...
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“Great Service. Lucia was really helpful in ......”

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Jan 20,2021
Minithumbup
Lucia
Sandra
By: 'Ali'
Jan 20,2021
0 people found
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Great Service. Lucia was really helpful in answering our million questions around moving in at short notice & what was required of us. Without her input, I doubt we'd have managed the move in time delaying both us and the landlord - so great service....
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“Great help and prompt communication. Lucia wa......”

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Jan 20,2021
Minithumbup
Lucia
Dwayne
By: 'Sam Dale'
Jan 20,2021
0 people found
this helpful
Great help and prompt communication. Lucia was very helpful getting the tenancy agreements and utilities bills sorted out. Thanks a lot...
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“Great communication, proactive and helpful...”

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Jan 14,2021
Minithumbup
Grace
By: 'Martin'
Jan 14,2021
0 people found
this helpful
Amy helped us buy our first property. Communication with Amy has been great. Amy has been knowledgeable, proactive and responsive, helping us move through the process quickly. Amy recommended a solicitor as well as a mortgage broker who so far have been responsive and overall ...
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“Thank you! Very happy with the service. Luc......”

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Dec 16,2020
Minithumbup
Lucia
SophieC Claxton
By: 'Caroline'
Dec 16,2020
0 people found
this helpful
Thank you! Very happy with the service. Lucia and Sophie have both been remarkably helpful from viewing the house and arranging our contract to completing our tenancy agreement and all the admin details. I would recommend and also return to Keating Estates in the future ...
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“Lucia was super helpful with our move- especi......”

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Dec 15,2020
Minithumbup
Lucia
Eilis
By: 'Sarah'
Dec 15,2020
0 people found
this helpful
Lucia was super helpful with our move- especially with regard to answering our many questions! Eilis was excellent with setting us up with a virtual viewing and setting up the tenancy terms....
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“Super helpful and efficient!Lucia provided ......”

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Dec 10,2020
Minithumbup
Lucia
Dwayne
By: 'Mark'
Dec 10,2020
0 people found
this helpful
Super helpful and efficient! Lucia provided a really efficient service and was great to deal with. Thanks for all your help!...
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“Thanks Lucia for your support in the tenancy/......”

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Dec 07,2020
Minithumbup
Lucia
Allan
By: 'George'
Dec 07,2020
0 people found
this helpful
Thanks Lucia for your support in the tenancy/contract process with my Brixton flat. Quickly and easily completed ready for tenants move in next week. Allan successfully found a tenant for my Brixton flat. Easy to deal with and process all ran smoothly. Will be ...
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“Thank Everybody...”

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Dec 07,2020
Minithumbup
Lucia
Jessica
By: 'Darwin'
Dec 07,2020
0 people found
this helpful
I am very happy to have found a beautiful flat. Thank God for putting them on my way to Keating Estates LTD for me they are the best and I share them for those who want to find a new home. A big thanks to ...
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“Amy was the only agent on my search to actual......”

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Dec 01,2020
Minithumbup
Grace
By: 'Megan'
Dec 01,2020
0 people found
this helpful
Amy was the only agent on my search to actually listen to what I was after. So many agents out there really do waste your time but Amy didn’t. She was straight to the point and easy to talk to about questions I had. ...
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“Thank you Sophie and Lucia. Great service and......”

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Nov 24,2020
Minithumbup
Lucia
Holly
By: 'Oona'
Nov 24,2020
0 people found
this helpful
Thank you Sophie and Lucia. Great service and helpful staff, would recommend 100%. Got everything sorted quickly and smoothly, no issues!...
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“Thank you Sophie and Lucia for all your help ......”

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Nov 23,2020
Minithumbup
Lucia
SophieC Claxton
By: 'Robert'
Nov 23,2020
0 people found
this helpful
Thank you Sophie and Lucia for all your help letting our flat recently! Very friendly and good service and would recommend...
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“Communicative and helpful - Thank you again. ......”

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Nov 18,2020
Minithumbup
Lucia
David
By: 'charlie'
Nov 18,2020
0 people found
this helpful
Communicative and helpful - Thank you again. Looking forward to the next time we work together. We will keep you updated when we need to move !...
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Staff picture Dwayne
(112)
Staff picture Sebastian
(35)
Staff picture David
(282)
Staff picture Lucia
(212)
Staff picture Jade
(183)
Staff picture Grace
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Staff picture Gemma
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Staff picture Sandra
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Staff picture Sophie
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Staff picture Audinga
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Staff picture SophieC Claxton
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Staff picture Allan
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Staff picture Holly
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Staff picture Tom
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Staff picture Eilis
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Staff picture Lewis
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Staff picture Hanna
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Staff picture Jessica
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Staff picture Noah
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Staff picture Sonny
(7)
Staff picture Sophia
(7)
Staff picture Sadé
(2)
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 9:45 AM 03/10/2019 by allAgents

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Keating Estates Ltd

Branch - Clapham London, London, SW4