PropertyNet
London, N22
4.2/5, 82 reviews
82% recommended
0% lettings valuation accuracy
86% lettings fee satisfaction

“We found a great property at a good price through ......”

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Jan 02,2014
Minithumbdown
By: 'crouchender'
Jan 02,2014
11 people found
this helpful
We found a great property at a good price through PropertyNet but only then did the problems start - they told us we could move in on a certain date only to tell us the day before that the previous tenants wouldn't be leaving until the following day. Everything that went wrong with the property (and there were many things) was a hassle to get fixed. At the end of the tenancy they unfairly tried to withhold part of our deposit from us (we ended up getting it all back via the deposit protection service). Gerard was rude, aggressive and abusive throughout our dealings with him. If in doubt, spend a bit of time in their office - it was almost always filled with people complaining and customer service is not their strong point. Avoid like the plague.
What agent could do to change your mind?
Treat tenants with more respect.
Attached Filesnbsp;
Was this helpful? Yes
By: ben
Dec 13, 2016
Thankyou for your review. It was likely that the landlord was responsible for not providing the property in a timely manner as unknown to many, behind the scenes, even if the property is managed by the Agent they can only work within the landlord authorities. We haves work hard to continually improve our service and your comments aren't a fair relocation of the many happy customers we deal with daily. We have excellent procedures for deposit administration and whilst it may delay things for a day or so, it protects both the tenants and the landlord alike and many are happy for the peace of mind More details on your issue would have made it easier to directly address, though whilst we are sorry for any bad experience that you had those years ago, we are confident that should you use our company once again you would be pleasantly surprised with the now high standard of service. Thankyou for your feedback which will assist us in further improving our services across the board.

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Opening Hours
Address

PropertyNet
Office 208 The Chocolate Factory5 Clarendon Road
London
Greater London
N22 6XJ
020 8342 8200

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 86% £500 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 67 14 0 0 0 0 0 1
Areas covered
  • N8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS DPS
Latest Properties

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“DO NOT TRUST. Poor property management and ho......”

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Feb 25,2021
Minithumbdown
By: 'Claudia'
Feb 25,2021
1 people found
this helpful
DO NOT TRUST. Poor property management and horrible to tenants. Property net does not care about its tenants. They were impossible to get in touch with and only answered emails by one of the three people living in the house. The electric systems in the ...
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“Avoid!...”

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Sep 20,2020
Minithumbdown
By: 'John'
Sep 20,2020
1 people found
this helpful
Terrible agent experience. Had been a loyal customer and rented 3 flats over 4 years with them. Despite this they didn't act on any maintenance requests for the whole tenancy apart from an emergency pest control issue. Were very delayed on returning our deposit and when calling ...
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“This agent is the worst I have ever experienc......”

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Sep 11,2020
Minithumbdown
By: 'Kate'
Sep 11,2020
1 people found
this helpful
This agent is the worst I have ever experienced. In 2 years they did not act on any maintenance requests and would repeatedly fob us off. They rarely responded to emails or phone calls and on occasion were verbally abusive on the phone. Avoid at all ...
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“The worst estate agency...”

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Apr 30,2020
Minithumbdown
Ben
By: 'Kania'
Apr 30,2020
0 people found
this helpful
Horrible experience. Definitely not recommended. I have been renting a double room with my friend in Turnpike Lane and the agency was making trouble literally all the time. The gas money were supposed to be refunded every month cause it was our duty to top ...
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By: Ben Willis
May 26, 2020
View all comments (3)
We have responded please check your spam mail as everyone else seems to receive our mail. As already outlined there is a worldwide pandemic affecting everyone and response times to general issues but obviously not you. With the easing of lockdown this is now improving hence why we are more able to respond to matters. ...

“Dan...”

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Feb 19,2019
Minithumbup
By: 'Ollie'
Feb 19,2019
0 people found
this helpful
Very patient as we had a seriously tight turn around to get into the property, we were very last minute with everything but he got things done. Also answered all the questions I had thoroughly and in writing as I had requested. We're very happy ...
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“Excellent service...”

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Jan 18,2019
Minithumbup
Ben
By: 'Jordan'
Jan 18,2019
0 people found
this helpful
I've been struggling to find a place due to my tough working hours. Ben offered to help even on his days off, doing my papperwork needed for the property. Would definetely recommend him to anyone looking for a room or apartment. 5/5!...
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“Pet friendly...”

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Dec 11,2018
Minithumbup
Ben
By: 'Alin'
Dec 11,2018
2 people found
this helpful
I struggled to find a home that will allow me and my wife to move in.that whould allow us to hold our Labrador dog. Ben popped out of the blue when I applied for a property that didn't accept dogs and loved and trusted ...
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Comment on agent fees
Good . Prices are ok
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“Still waiting......”

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Nov 26,2018
Minithumbup
By: 'Kat'
Nov 26,2018
0 people found
this helpful
Helpful when looking for a property less helpful after. Failed to respond to an important request with a time constraint despite saying they would....
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Comment on agent fees
Reasonable.
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“Enjoyable and fluid process...”

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Nov 08,2018
Minithumbup
Ben
By: 'Charlie'
Nov 08,2018
1 people found
this helpful
Great communication throughout renting process and everything was sorted as quickly as possible. Very pleasant experience and would highly recommend...
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“Extremely helpful...”

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Nov 06,2018
Minithumbup
Ben
By: 'BPinches'
Nov 06,2018
0 people found
this helpful
We moved property with Ben and would do it again. He made the process extremely easy and stress-free. He was always available with any queries and made us feel like he was working just for us. We are now all moved in and couldn't be ...
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Comment on agent fees
Good
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“Very friendly...”

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Nov 01,2018
Minithumbup
By: 'Catalina'
Nov 01,2018
0 people found
this helpful
The process of getting the house was very short and easy. Dan kept us informed at all times. We had to move in at a later date due to some mold on the property, Dan did his best to get us there ASAP as we ...
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Comment on agent fees
Fees are very reasonable
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“A seamless rental experience with Ben...”

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Oct 18,2018
Minithumbup
Ben
By: 'Lucy'
Oct 18,2018
0 people found
this helpful
I put an enquiry about a flat in the evening and Ben replied the next morning and arranged 2 viewings for that day - 1 for me and 1 for my housemate. He was incredibly relaxed and informative and we felt very trusting of his relationship with the ...
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Comment on agent fees
Good
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“Good service...”

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Oct 03,2018
Minithumbup
Ben
By: 'Luca'
Oct 03,2018
0 people found
this helpful
Very good in selling , post sale can be improved. I am happy with the house even if i had to execute a deep cleaning myself...
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“No fuss letting...”

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Sep 30,2018
Minithumbup
Ben
By: 'EKT'
Sep 30,2018
1 people found
this helpful
I've been renting through PropertyNet for three years and they have always been very responsive to any issues I've had at my flat, including an emergency situation when the lock stopped working just a couple of days before Christmas. Ben and the support team have ...
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“Good job!...”

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Sep 28,2018
Minithumbup
Ben
By: 'Andrei-Daniel'
Sep 28,2018
1 people found
this helpful
Fantastic agent, very helpful and on point, thanks a lot ! I wish you all the best mate! Have a good one !...
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“Great Agent...”

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Sep 23,2018
Minithumbup
Ben
By: 'Sarah'
Sep 23,2018
1 people found
this helpful
Ben was fab!! He made the whole hunting for a flat/moving experience very easy and hassle free for us. He was also very patient as we requested to view the flat several times before making the decision to move in and this was never ...
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Comment on agent fees
Good
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“Helpful and fast...”

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Aug 28,2018
Minithumbdown
Ben
By: 'Jennifer'
Aug 28,2018
2 people found
this helpful
I was getting quite worked up from the stress of the move and Ben was great. He was easily contactable, able to answer all my questions and got the ball moving quickly. I was a little put out by the lack of flexibility in moving ...
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Comment on agent fees
£175 of fees does seem very steep. Although the viewing was conducted well, it was very quick, and I was in the office for no more than 10 mins to do the paper work, so not sure why it has to be so pricey. It was also frustrating that there was no card machine as I had to do a lot of leg work moving money about so I could do a bank transfer. But this doesn't detract from the good service Ben provided.
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“Great experience...”

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Aug 28,2018
Minithumbup
Ben
By: 'Sam'
Aug 28,2018
1 people found
this helpful
Ben was very easy to deal with, was always available to arrange viewings (we were looking for a three bed flat, and so had to arrange three separate viewings for us all to see the property) and answered all our questions quickly. His quick and ...
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Comment on agent fees
Cheapest of all the estate agents that we had been in contact with
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“Consistently high standards from a very professional estate agency...”

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Aug 14,2018
Minithumbup
Ben
Danny
By: 'Philip'
Aug 14,2018
1 people found
this helpful
We have been clients of PropertyNet for over 6 years and have received an outstanding service throughout. Ben who has been our prime contact, has been a straight-up honest guy, who keeps away from the usual estate agent exaggerated text and we've been able to build ...
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Comment on agent fees
Reasonable fees and stated clearly upfront. No nonsense with the contract and language kept simple. We have renewed 6 times and the process has been quick and simple every time with no hidden fees.
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“Excellent service...”

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Aug 14,2018
Minithumbup
Ben
By: 'Chelsey'
Aug 14,2018
1 people found
this helpful
Following a negative experience with our current agency and landlord, we came across propertynet and our faith has been restored. Ben took the time to answer all of our questions and made sure we were well informed before making a decision. The agency were great ...
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“Straightforward and Accomodating...”

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Aug 01,2018
Minithumbup
By: 'Millie'
Aug 01,2018
1 people found
this helpful
The staff are friendly and easy to contact. Dan has helped us at every stage, he was very accomodating to our requests for extra viewings and for specific times around our work schedules. The contract is very standard with no nasty clauses that you can ...
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Comment on agent fees
Reasonably priced fees - some of the lower we have seen
Was this helpful? Yes

“Excellent service...”

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Jul 31,2018
Minithumbup
Ben
By: 'Wei'
Jul 31,2018
1 people found
this helpful
Ben has been extremely helpful to me. He always answered my questions promptly even on weekends, he coordinated with the landlord smoothly, and has been very considrate for the tenant. I have no hesitation recommending Ben....
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“Great!...”

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Jul 27,2018
Minithumbup
Ben
By: 'Jessica'
Jul 27,2018
1 people found
this helpful
Ben was really helpful and answered all of our questions and queries! Would highly recommend as very helpful and patient with us!...
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“Dan was very helpful and efficient. We had urgenc in moving in and he was very good in finding us the right place fast.than you Dan!...”

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Jul 11,2018
Minithumbup
By: 'Eka'
Jul 11,2018
1 people found
this helpful
Dan was very helpful and efficient. We had urgency in moving in and he found us the right place fast.thank you Dan!...
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Comment on agent fees
normal
Was this helpful? Yes

“review on lettings...”

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Jul 03,2018
Minithumbup
By: 'Ishanka'
Jul 03,2018
1 people found
this helpful
we were totally new to the country. we wanted to see the apartment, Dan came to show it to us on a Saturday, which was quite surprising as we later got to know that Saturday was a non-working day in UK. Even though it took ...
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“Professional, quick and efficient agency...”

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Jun 14,2018
Minithumbup
By: 'K&A'
Jun 14,2018
1 people found
this helpful
Me and my partner were recommended a property by this agency. The property was perfectly renovated and we took it immediately. The time it took for them to handle referencing and document preparation was the quickest I have ever encountered from a lettings agency, all ...
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Comment on agent fees
Cheaper than most agencies
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“Went out of his way to help...”

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Jun 14,2018
Minithumbup
By: 'Anastasia'
Jun 14,2018
1 people found
this helpful
Daniel showed us the property at 9 pm on a friday. This is the first sentence that explains just how committed and caring he is about finding people a home. We got approved on referencing by tuesday and moved all our belongings by wednesday. Wouldnt have ...
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Comment on agent fees
GOOD! Reasonable and well priced
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“Good letting agent...”

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Jun 08,2018
Minithumbup
By: 'Annonymous'
Jun 08,2018
1 people found
this helpful
This is a good letting agent offering clear and helpful service. Communication was good. Dan was a good letting agent to have....
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Comment on agent fees
Agent fee's are fine. Not high compared to some other's in the area.
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“Good experience...”

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Jun 07,2018
Minithumbup
By: 'Pedro'
Jun 07,2018
1 people found
this helpful
The whole process of renting our new flat was very quick, and we were very satisfied with the service. Everything went well and the letting agent was always available to clarify any questions we had along the way....
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Comment on agent fees
good
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“Very prompt and helpful...”

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May 08,2018
Minithumbup
By: 'Frans'
May 08,2018
1 people found
this helpful
I had a very positive experience and Ben was very helpful and responsive answering all my questions and getting back to my over the weekend....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:07 AM 26/02/2020 by gerard

Awards won by PropertyNet, London N22 6XJ


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