0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 31,2013
Dec 31,2013
6
people found
this helpful
this helpful
We had many issues with Keeleys during the 18months we rented with them.
1) Every 6 months we received a bill for £40 which seemed to pay for the privilege of being sent a signed A4 sheet of paper confirming our continued tenancy.
2) They allowed workman into our flat without prior confirmation from me, leading me to believe that items had been removed from the flat. Of course this meant several phonecalls to the police, one of which was dreadfully embarrassing when I had to explain my agents couldn't do their job.
3) When I reported problems with my upstairs neighbours (loud music, loud fights, threats against myself and my partner, noisy animals etc etc) they managed to "name and shame" me to said neighbours... Not only is this very unprofessional, it put me in actual danger (I was often alone in the flat due to my partner's working hours.
4) Nothing was ever done about the above.
5) We reported problems with damp on numerous occasions, it was also noted on several of their inspections, but nothing was ever done to rectify this problem. As we have a young child we kept on asking for something to be done. Eventually it got very bad and I was forced to take something into their offices to show the extent of the damage being caused. Keeleys advised that we reported this to Enviromental Health as they could not get the landlord to act. EH inspected the property and gave recommendations. Within weeks we were GIVEN NOTICE TO LEAVE. They kicked us out for reporting an issue.
6) Now we are homeless they are demanding we return to the flat (which we cleaned ceiling to floor) to dust cobwebs from corners (which I vacuumed) and wipe a shelf.... Adding insult to injury.
7) Last year we spent weeks with a broken window latch in our daughter's room in a ground floor flat.
8) It took 3 leaks, several months and a flood to get the TOILET FIXED. We were practically paddling in our bathroom.
9) Our TV ariel never worked properly. When our neighbours went out our TV turned off. Really annoying after a long day with the baby and your movie turns off 10mins before the end.
They were always friendly, but unprofessional. Certain staff members would try and discuss things if you bumped into them in town, which is shocking. We were good tenants, even went out of our way to have a new boiler fitted, and they have done nothing to prevent our situation. To call me today demanding that, in our current situation, go back to the place and dust! DUST! I had to clean the place ceiling to floor when we moved in, so we left the place nicer than we moved in.
As I say, friendly but take your money and do very little (besides nice A4 sheets) in return.
1) Every 6 months we received a bill for £40 which seemed to pay for the privilege of being sent a signed A4 sheet of paper confirming our continued tenancy.
2) They allowed workman into our flat without prior confirmation from me, leading me to believe that items had been removed from the flat. Of course this meant several phonecalls to the police, one of which was dreadfully embarrassing when I had to explain my agents couldn't do their job.
3) When I reported problems with my upstairs neighbours (loud music, loud fights, threats against myself and my partner, noisy animals etc etc) they managed to "name and shame" me to said neighbours... Not only is this very unprofessional, it put me in actual danger (I was often alone in the flat due to my partner's working hours.
4) Nothing was ever done about the above.
5) We reported problems with damp on numerous occasions, it was also noted on several of their inspections, but nothing was ever done to rectify this problem. As we have a young child we kept on asking for something to be done. Eventually it got very bad and I was forced to take something into their offices to show the extent of the damage being caused. Keeleys advised that we reported this to Enviromental Health as they could not get the landlord to act. EH inspected the property and gave recommendations. Within weeks we were GIVEN NOTICE TO LEAVE. They kicked us out for reporting an issue.
6) Now we are homeless they are demanding we return to the flat (which we cleaned ceiling to floor) to dust cobwebs from corners (which I vacuumed) and wipe a shelf.... Adding insult to injury.
7) Last year we spent weeks with a broken window latch in our daughter's room in a ground floor flat.
8) It took 3 leaks, several months and a flood to get the TOILET FIXED. We were practically paddling in our bathroom.
9) Our TV ariel never worked properly. When our neighbours went out our TV turned off. Really annoying after a long day with the baby and your movie turns off 10mins before the end.
They were always friendly, but unprofessional. Certain staff members would try and discuss things if you bumped into them in town, which is shocking. We were good tenants, even went out of our way to have a new boiler fitted, and they have done nothing to prevent our situation. To call me today demanding that, in our current situation, go back to the place and dust! DUST! I had to clean the place ceiling to floor when we moved in, so we left the place nicer than we moved in.
As I say, friendly but take your money and do very little (besides nice A4 sheets) in return.
What agent could do to change your mind?
I like friendly, I also like professionals to do their jobs and NOT MAKE US HOMELESS!Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
4th Dec 2017
reviewed by 'Unhappy'
4th Jun 2014
reviewed by 'CambsGadge'
31st Dec 2013
reviewed by 'CarlyHayward'
Opening Hours
Address
Keeley Associates
48A St Marys Street
Ely,Cambridge
Cambridgeshire
CB74EA
01353 66303
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £600 | £680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 29,2019
Aug 29,2019
0
people found
this helpful
this helpful
Absolutely unprofessional approach, do not follow the rules, even put the property back to market without to wait for final result from check and hold the deposit....
read full review
read full review
Was this helpful?
Yes
Yes
May 15,2018
May 15,2018
8
people found
this helpful
this helpful
For Rentals...not on your life.
Completely unprofessional & uncaring for their potential customers.
Doesn't hold even the basic of details of your enquiries & even argued with me over the phone when I enquired why no one had got back to me!
We will be bypassing ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 04,2017
Dec 04,2017
0
people found
this helpful
this helpful
Keeleys is an agency with a highly unprofessional approach to their duties. Strongly not recommended.
I have just terminated a contract with them (as a tenant) and feel sorry for those who will have to deal with this agency in the future.They always stand ...
read full review
read full review
Comment on agent fees
No comments
Was this helpful?
Yes
Yes
Jun 04,2014
Jun 04,2014
1
people found
this helpful
this helpful
Left work early to travel from Cambridge to Ely via train to view a property that had been double booked with another prospective tenant. Got there and was told it had gone, "*". Usual policy is to let the landlord decide on the tenant on multiple ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 31,2013
Dec 31,2013
6
people found
this helpful
this helpful
We had many issues with Keeleys during the 18months we rented with them.
1) Every 6 months we received a bill for £40 which seemed to pay for the privilege of being sent a signed A4 sheet of paper confirming our continued tenancy.
2) They allowed workman into our ...
read full review
read full review
What agent could do to change your mind?
I like friendly, I also like professionals to do their jobs and NOT MAKE US HOMELESS!Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
