Keeley Associates
Cambridge, CB7
1.2/5, 5 reviews
0% recommended
0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

“We had many issues with Keeleys during the 18months we ......”

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Dec 31,2013
Minithumbdown
By: 'CarlyHayward'
Dec 31,2013
6 people found
this helpful
We had many issues with Keeleys during the 18months we rented with them.
1) Every 6 months we received a bill for £40 which seemed to pay for the privilege of being sent a signed A4 sheet of paper confirming our continued tenancy.
2) They allowed workman into our flat without prior confirmation from me, leading me to believe that items had been removed from the flat. Of course this meant several phonecalls to the police, one of which was dreadfully embarrassing when I had to explain my agents couldn't do their job.
3) When I reported problems with my upstairs neighbours (loud music, loud fights, threats against myself and my partner, noisy animals etc etc) they managed to "name and shame" me to said neighbours... Not only is this very unprofessional, it put me in actual danger (I was often alone in the flat due to my partner's working hours.
4) Nothing was ever done about the above.
5) We reported problems with damp on numerous occasions, it was also noted on several of their inspections, but nothing was ever done to rectify this problem. As we have a young child we kept on asking for something to be done. Eventually it got very bad and I was forced to take something into their offices to show the extent of the damage being caused. Keeleys advised that we reported this to Enviromental Health as they could not get the landlord to act. EH inspected the property and gave recommendations. Within weeks we were GIVEN NOTICE TO LEAVE. They kicked us out for reporting an issue.
6) Now we are homeless they are demanding we return to the flat (which we cleaned ceiling to floor) to dust cobwebs from corners (which I vacuumed) and wipe a shelf.... Adding insult to injury.
7) Last year we spent weeks with a broken window latch in our daughter's room in a ground floor flat.
8) It took 3 leaks, several months and a flood to get the TOILET FIXED. We were practically paddling in our bathroom.
9) Our TV ariel never worked properly. When our neighbours went out our TV turned off. Really annoying after a long day with the baby and your movie turns off 10mins before the end.

They were always friendly, but unprofessional. Certain staff members would try and discuss things if you bumped into them in town, which is shocking. We were good tenants, even went out of our way to have a new boiler fitted, and they have done nothing to prevent our situation. To call me today demanding that, in our current situation, go back to the place and dust! DUST! I had to clean the place ceiling to floor when we moved in, so we left the place nicer than we moved in.

As I say, friendly but take your money and do very little (besides nice A4 sheets) in return.
What agent could do to change your mind?
I like friendly, I also like professionals to do their jobs and NOT MAKE US HOMELESS!
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Opening Hours
Address

Keeley Associates
48A St Marys Street
Ely,Cambridge
Cambridgeshire
CB74EA
01353 66303

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £0 £0
Lettings 0% 0% £600 £680
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 3 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Absolutely unprofessional approach, do not fo......”

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Aug 29,2019
Minithumbdown
By: 'T'
Aug 29,2019
0 people found
this helpful
Absolutely unprofessional approach, do not follow the rules, even put the property back to market without to wait for final result from check and hold the deposit....
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“Just the worst customer service EVER...”

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May 15,2018
Minithumbdown
By: 'MISS'
May 15,2018
8 people found
this helpful
For Rentals...not on your life. Completely unprofessional & uncaring for their potential customers. Doesn't hold even the basic of details of your enquiries & even argued with me over the phone when I enquired why no one had got back to me! We will be bypassing ...
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“Keeleys is an agency with a highly unprofessional approach to ......”

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Dec 04,2017
Minithumbdown
By: 'Unhappy'
Dec 04,2017
0 people found
this helpful
Keeleys is an agency with a highly unprofessional approach to their duties. Strongly not recommended. I have just terminated a contract with them (as a tenant) and feel sorry for those who will have to deal with this agency in the future.They always stand ...
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“Left work early to travel from Cambridge to Ely via ......”

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Jun 04,2014
Minithumbdown
By: 'CambsGadge'
Jun 04,2014
1 people found
this helpful
Left work early to travel from Cambridge to Ely via train to view a property that had been double booked with another prospective tenant. Got there and was told it had gone, "*". Usual policy is to let the landlord decide on the tenant on multiple ...
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“We had many issues with Keeleys during the 18months we ......”

Share on :
Dec 31,2013
Minithumbdown
By: 'CarlyHayward'
Dec 31,2013
6 people found
this helpful
We had many issues with Keeleys during the 18months we rented with them. 1) Every 6 months we received a bill for £40 which seemed to pay for the privilege of being sent a signed A4 sheet of paper confirming our continued tenancy. 2) They allowed workman into our ...
read full review
What agent could do to change your mind?
I like friendly, I also like professionals to do their jobs and NOT MAKE US HOMELESS!
Attached Filesnbsp;
Was this helpful? Yes
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