The Lettings Administration Departmnet REALLY do go teh extra mile!!!! Nicola Martin & Andrew Pearce (specifically Nicola). have been dealing with an issue at my property in Northwood, where my ground floor property has had visible signs of Subsidence to the Superstructure. They have been dealing with the Block Management Agents and an independent surveyor for the past 1 year. Nicola really took her initiative to another level today, actually she went beyond my expectations, and challenged the independent surveyor with regards to the buildings insurance excess. It was stated in recent correspondence from the Surveyor that the excess was expected to be paid by myself, to which Nicola made a number of calls and followed up with some e-mails to confirm that this was not the case and that the block management company would have to pay this. This was agreed by the block management company today, and brought a strange and personally difficult situation to a close. The required works may now proceed at my property sometime in January 2011. All this would not have happened if it wasn't for Nicola, in the main, and Andrew.
I would like to pass on my sincere thanks and appreciation to you and your team, the dedication shown by your staff is a accolade to how going the extra mile results in such a positive outcome.