Egham, TW20
3.6/5, 25 reviews
64% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
72% lettings fee satisfaction

“Where can I start, the process of selling our house ......”

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Dec 23,2013
Minithumbdown
By: 'Alison'
Dec 23,2013
12 people found
this helpful
Where can I start, the process of selling our house through Your Move was simply painful. The staff are simply not interested in you and really don't have much grasp of what is actually happening. Not once did I feel that they were actually working for me and earning their fees. It got so bad that we swapped numbers with the people buying our property and dealt with them direct. We had to chase the chain ourselves to ensure things were in place and three days after we had exchanged Your move called to ask if there was any update on the chain, when I explained we had actually exchanged three days ago, the manager said "well no one told me,". Correct me if I am wrong but isn't that what you pay an estate agent to do, get you through exchange? Do not use Your Move unless you are prepared to do the job yourself!
Was this helpful? Yes
By: HG
Sep 15, 2015
Thank you for your comments which were disappointing to note. Please be advised that Pedro Barros left Your Move in October 2014.

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Opening Hours
Address

Your Move
49 High Street
Egham,Egham
Surrey
TW20 9EW
01784 431226

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £250,000 £330,000
Lettings 100% 72% £550 £2,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 7 6 3 1 2 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“Very professional. The communication (especia......”

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Jun 05,2020
Minithumbup
By: 'Ada'
Jun 05,2020
0 people found
this helpful
Very professional. The communication (especially with Gabby) has been fantastic. The best experience I have had yet with estate agencies in Egham....
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“One whole year with this agency. I am truly d......”

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Sep 13,2019
Minithumbdown
By: 'Jeffri'
Sep 13,2019
2 people found
this helpful
One whole year with this agency. I am truly disappointed. They do not give customers priority, rude, not willing to help with the tenancy at all. They do not respond to emails on time (only when it concerns money, that's when they are happy to ...
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“Students, avoid this agency!...”

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Aug 20,2019
Minithumbdown
By: 'Student'
Aug 20,2019
1 people found
this helpful
Don't know about services for permanent tenants, but for student let it is pathetic and unprofessional. Property was promised to be finished renovating before move-in date, it was not and builders were in and out of the property without warning while us tenants had to ...
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“Fantastic service...”

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Jun 27,2018
Minithumbup
By: 'J.Reed'
Jun 27,2018
0 people found
this helpful
What can I say, superb help and advice from Sue. Kept me informed all the way through. She couldnt do enough for us Thank you from the bottom of our hearts. Give this lady a pay rise!...
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Comment on agent fees
Excellent
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“Within hours of registering my details with Luke Jose I ......”

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Nov 23,2017
Minithumbup
By: 'Peterl'
Nov 23,2017
1 people found
this helpful
Within hours of registering my details with Luke Jose I was getting sent properties that had just come onto the market,thereafter it was a pleasure working with him always helpful and keeping me up to date. I would definitely recommend Your Move!...
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Comment on agent fees
Good
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“Abbie who works in administration was very quick at replying ......”

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Nov 21,2017
Minithumbup
By: 'Louise'
Nov 21,2017
1 people found
this helpful
Abbie who works in administration was very quick at replying and also very helpful Well done your move definitely would recommend thanks...
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“Luke provided excellent service from the minute he walked through ......”

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Nov 21,2017
Minithumbup
By: 'Laura'
Nov 21,2017
1 people found
this helpful
Luke provided excellent service from the minute he walked through the door to value my property. He and his team were very efficient in keeping me up to date with viewings and finding good tenants for me. Their property management department dealt with all queries ...
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“i was really impressed with the service I received from ......”

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Nov 21,2017
Minithumbup
By: 'Candyce'
Nov 21,2017
2 people found
this helpful
i was really impressed with the service I received from the moment I signed up for the property through to admin and the service which initially included some issues with the property but were rectified within the week. Very impressed with the whole team....
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“I registered my details and was kept up to date ......”

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Nov 21,2017
Minithumbup
By: 'Terry'
Nov 21,2017
1 people found
this helpful
I registered my details and was kept up to date straight away of new properties coming onto the market. Within I was boomed in to see one and took it. Then after care was clear and efficient. We have signed all contracts within 2 weeks and ...
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Comment on agent fees
Good
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“I'm not really one to write a review but just ......”

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Nov 21,2017
Minithumbup
By: 'Abbie'
Nov 21,2017
1 people found
this helpful
I'm not really one to write a review but just wanted to say thank you to everyone at Your Move. Extremely professional, knowledgable staff who are always happy to help. Would definitely recommend....
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“I could not fault these guys. They have a great ......”

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Nov 21,2017
Minithumbup
By: 'Hannah'
Nov 21,2017
1 people found
this helpful
I could not fault these guys. They have a great knowledge of the area with a friendly but very professional approach. Would recommend to anyone looking to rent a property....
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“I came to YourMove Egham branch to list my property ......”

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Nov 20,2017
Minithumbup
By: 'Alan'
Nov 20,2017
1 people found
this helpful
I came to YourMove Egham branch to list my property and was overall very happy with my experience. Responses from all staff members was very professional and efficient. I would very happy to use this branch and recommend this branch to others....
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“An ongoing bed bug issue (that they have since admitted ......”

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Nov 15,2017
Minithumbdown
By: 'Anonymous'
Nov 15,2017
4 people found
this helpful
An ongoing bed bug issue (that they have since admitted was 'historic') was not disclosed prior to tenancy. Issues raised received no reply, either via email or phone call, so the issue was left undealt with between September 2016 and January 2017. Enquiries as to the form ...
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“After the hell your move has put us through, I ......”

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Aug 30,2017
Minithumbdown
By: 'digusted'
Aug 30,2017
7 people found
this helpful
After the hell your move has put us through, I honestly would love the place to catch fire. After a year of having nothing fixed and being completely taken advantage of, they have the audacity to try and justify keeping 70% of our security deposit without ...
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“Horrific, idiocy, rip off Words cannot describe how horrific our ......”

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Aug 03,2017
Minithumbdown
By: 'DollyLickyBuns'
Aug 03,2017
8 people found
this helpful
Horrific, idiocy, rip off Words cannot describe how horrific our tenancy has been with Your Move. They're complete idiots, to the point I'm sure my pet rabbit could do a better job than them. The double book, they don't tell you someone is due to ...
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Comment on agent fees
For their services, horrendous.
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“If i could put 0 stars I would. These are the ......”

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Jul 05,2017
Minithumbdown
By: 'disapointed'
Jul 05,2017
8 people found
this helpful
If i could put 0 stars I would. These are the most idiotic airheads I've had the misfortune to encounter. Their employees are rude, have the mathematical skills of a 4 year old, and completely unorganized. If you want to have a terrible real estate experience and ...
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“Having seen previous reviews I was very sceptical of your ......”

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May 19,2017
Minithumbup
By: 'Simone'
May 19,2017
0 people found
this helpful
Having seen previous reviews I was very sceptical of your move in Egham, I could not have been more wrong. Michelle went above and beyond to ensure my issues with check in fees were solved, I am extremley pleased with the service I received....
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Comment on agent fees
Good.
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“Your Move Egham worked very hard to find me good ......”

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Apr 11,2017
Minithumbup
By: 'David'
Apr 11,2017
0 people found
this helpful
Your Move Egham worked very hard to find me good tenants. There were a lot of viewings and some tenants pulled out after everything was agreed, but they carried on with enthusiasm until good tenants were found. In particular, Sue & Dean on the viewings, and ...
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“I am a landlord who will be withdrawing my properties ......”

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Sep 16,2016
Minithumbdown
By: 'Sunderjit'
Sep 16,2016
16 people found
this helpful
I am a landlord who will be withdrawing my properties from this agency. The staff are rude, patronising, and lie through their teeth to cover their unprofessional behaviour. I would urge other student landlords to do the same. This agency is nothing but headache to ...
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Comment on agent fees
I should be charging them for wasting my time
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“In contrast to other Estate Agents I had dealings with ......”

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Sep 21,2015
Minithumbup
By: 'Ben'
Sep 21,2015
1 people found
this helpful
In contrast to other Estate Agents I had dealings with in my search for a house Helen was very helpful and totally honest in her dealings with me . I was kept updated throughout the process and although I have found the whole thing stressful it ...
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“I was really happy with Helen and her team on ......”

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Sep 16,2015
Minithumbup
By: 'darren'
Sep 16,2015
1 people found
this helpful
I was really happy with Helen and her team on the sale of my property. Their communication was fantastic from start to finish on what was a very difficult sale, well done and thank you....
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“The agents were prompt, correctly judged the market and very ......”

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Sep 16,2015
Minithumbup
By: 'Chris'
Sep 16,2015
1 people found
this helpful
The agents were prompt, correctly judged the market and very helpful. I was overall very impressed with their service and helpful manner....
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“We cannot thank Helen and Hayley enough for their hard ......”

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Sep 15,2015
Minithumbup
By: 'Sue'
Sep 15,2015
2 people found
this helpful
We cannot thank Helen and Hayley enough for their hard work, dedication and wealth of knowledge, nothing was too much trouble. We were kept really well informed every step of the way, which being as we hadn't moved home for 24 years was invaluable, if we ...
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“Very Bad service, terrible outcome for us as buyers. We ......”

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May 23,2014
Minithumbdown
By: 'P'
May 23,2014
9 people found
this helpful
Very Bad service, terrible outcome for us as buyers. We had put an offer of 525000 on a property and were in the middle of the paperwork ie getting the mortgage approved etc. and these guys got another cash buyer to put an offer an the ...
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“Where can I start, the process of selling our house ......”

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Dec 23,2013
Minithumbdown
By: 'Alison'
Dec 23,2013
12 people found
this helpful
Where can I start, the process of selling our house through Your Move was simply painful. The staff are simply not interested in you and really don't have much grasp of what is actually happening. Not once did I feel that they were actually working ...
read full review
Was this helpful? Yes
By: HG
Sep 15, 2015
View all comments (1)
Thank you for your comments which were disappointing to note. Please be advised that Pedro Barros left Your Move in October 2014. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

https://www.your-move.co.uk/help/complaints-process
Last updated at 2:40 PM 15/12/2015 by allAgents

Awards won by Your Move, Egham TW20 9EW


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