Agree with that. In the property 2.5 years. I never saw them carry out a trace of maintenance as per their agreement with the landlord.
When we moved in, the garden was overgrown. 6 months later, we got a letter saying the because the landlord had to send a relative round to do the work, we were liable for this. Thankfully I refused, and have heard nothing since.
I am moving out of the property soon, as the landlord has sold the property. After seeking a landlord reference from them for my next property, I was told this would cost me