Edinburgh, EH8
4.8/5, 741 reviews
97% recommended
87% lettings valuation accuracy
91% lettings fee satisfaction
Houses/Flats to let Edinburgh letting Company

“The staff and team at Southside are one of the ......”

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Dec 22,2013
Minithumbup
By: 'STU'
Dec 22,2013
1 people found
this helpful
The staff and team at Southside are one of the most friendly and professional agency I have ever dealt with. Extremely helpful and understanding. Highly recommended!
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Opening Hours
Address

Southside Property Management
20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 87% 91% £330 £9,609
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
233 8 463 12 0 0 0 0 22 3
Areas covered
  • all EH post codes
  • all FK post codes
  • All KY post codes
  • EH8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS NLA SAL DPS LPS
Latest Properties

No Properties

“Great service, would recommend...”

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Mar 01,2021
Minithumbup
Dewald
By: 'Malcolm'
Mar 01,2021
0 people found
this helpful
Have no complaints with the service, and would recommend to anyone. Really good communication with De and the SPM staff in general. Very professional and timely with any issues....
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“Angela's been great! She's dealt with any iss......”

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Feb 25,2021
Minithumbup
Angela
By: 'Courtney'
Feb 25,2021
0 people found
this helpful
Angela's been great! She's dealt with any issues we've had very quickly and the whole process has been smooth! She's always super friendly which is great! Thank you!...
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“Andrew has been excellent..very understanding......”

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Feb 10,2021
Minithumbdown
Andrew
By: 'Varghese'
Feb 10,2021
0 people found
this helpful
Andrew has been excellent..very understanding and supportive. Andrew has been available whenever I reached out to him. He has been very flexible to request make.. Thank u much appreciate.....
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“Excellent landlord... had an amazing experien......”

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Feb 01,2021
Minithumbup
Dewald
By: 'Hannah Lang'
Feb 01,2021
0 people found
this helpful
Excellent landlord... had an amazing experience with Dewald. Very accommodating and professional! Had absolutely no problems and no complaints to be made about him. We enjoyed our time in the property very much....
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“Great property manager!...”

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Dec 18,2020
Minithumbup
Emma
Clair
By: 'Rachel'
Dec 18,2020
0 people found
this helpful
My husband and I have just finished our tenancy with Southside and wanted to give Emma the recognition she deserves, as a property manager. Whenever any issues cropped up she was always willing to provide the help and support we needed. Emma had our best ...
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“Really really good...”

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Dec 03,2020
Minithumbup
By: 'Ana'
Dec 03,2020
0 people found
this helpful
It was a great service, it was the first time I rented with Southside and could'nt have been better. Not only how they answered all my doubts and queries really fast, also that the flat was amazing. And just recieved a call to make sure ...
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“Anna was very patient with us, as well as fri......”

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Dec 03,2020
Minithumbup
Anna
By: 'Sandra'
Dec 03,2020
0 people found
this helpful
Anna was very patient with us, as well as friendly. She answered fairly promptly all our questions despite being busy....
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“Amy displayed great customer service througho......”

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Nov 02,2020
Minithumbup
Amy
By: 'Neil'
Nov 02,2020
0 people found
this helpful
Amy displayed great customer service throughout every nitration had. A real credit to the company. Amy was always been a joy to deal with......a definite five star...
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“Best agents I've experienced in Edinburgh...”

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Oct 14,2020
Minithumbup
Leah Birch
Clair
By: 'Erin'
Oct 14,2020
1 people found
this helpful
Southside has totally restored my faith in letting agents! Everyone tries their best to help and gets back and everything is sorted so quickly. I really appreciated the call the check in how we were getting on in our new flat too. I was worried ...
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“Angela and Mhairi were very professional and ......”

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Oct 08,2020
Minithumbup
Mhairi
Angela
By: 'Anna'
Oct 08,2020
0 people found
this helpful
Angela and Mhairi were very professional and helpful when setting me up at the new flat. I would gladly recommend Southside for their efficient service and amazing staff....
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“Great Service...”

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Oct 03,2020
Minithumbup
Angela
By: 'S'
Oct 03,2020
0 people found
this helpful
Was recommended SouthSide by a friend and decided to choose a house as their houses seemed the best I could find in Edinburgh, and was very impressed by their service. Incredibly helpful and respond quickly to queries and questions, and they go out of their ...
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“These people make my life so much easier!...”

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Sep 29,2020
Minithumbup
Pauline
Andrew
By: 'Rebecca'
Sep 29,2020
0 people found
this helpful
I've been with Southside for years now and they are one of the very few companies I've dealt with in any industry that genuinely make my life an easier, better place. From finding the best tenants to maintaining my property to helping me with my ...
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“Really prompt, efficient and lovely team. Ha......”

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Sep 28,2020
Minithumbup
Vicky
Leah Birch
By: 'Kay'
Sep 28,2020
0 people found
this helpful
Really prompt, efficient and lovely team. Have been a client for over fifteen years with a property in central Edinburgh...
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“Excellent service...”

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Aug 31,2020
Minithumbdown
By: 'edmund'
Aug 31,2020
0 people found
this helpful
Excellent service, always answered queries and emails very efficiently. Allan Wells, my property manager, who i delt with was always very helpful....
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“Nice staff. Professional. Polite. Quick to re......”

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Aug 03,2020
Minithumbup
By: 'DavidL'
Aug 03,2020
0 people found
this helpful
Nice staff. Professional. Polite. Quick to respond. Good knowledge of the local market. And way better than other agents e.g. Braemore, Umega....
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“Overall, pretty good...”

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Jul 13,2020
Minithumbup
By: 'Frances'
Jul 13,2020
0 people found
this helpful
Overall very polite and approachable, but there were some minor issues with communication, especially about work being done to the flat. We were not always told exactly when the workmen would be coming and at one point I woke up to someone opening my bedroom ...
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“Professional, caring and overall excellent...”

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Jul 07,2020
Minithumbup
Angela
By: 'Beth'
Jul 07,2020
1 people found
this helpful
Southside Property Management is the most professional estate agent company I have rented from; I started my tenancy during the COVID-19 pandemic lockdown and things couldn't have gone smoother - for it being new grounds for everyone Southside really went the extra mile by providing ...
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“Very happy with how i was treated by my agent......”

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Jul 02,2020
Minithumbup
By: 'Marcin'
Jul 02,2020
0 people found
this helpful
Very happy with how i was treated by my agent. Always helpfull and conserned about any problems. Would recomend without a doubt....
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“Student-friendly agency! We were with Southsi......”

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Jul 02,2020
Minithumbup
By: 'Cristina'
Jul 02,2020
1 people found
this helpful
Student-friendly agency! We were with Southside for one year and would definitely recommend them. If we ever had an issue then our property manager Allan was very quick to fix it for us. We also received a welcome pack when we moved in from Southside ...
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“Excellent service...”

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Jun 30,2020
Minithumbup
By: 'TJ'
Jun 30,2020
0 people found
this helpful
My agent continually provides me with an excellent service with swift responses, always keeping me up-to-date. They are highly recommended....
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“Southside Property management review...”

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Jun 30,2020
Minithumbup
By: 'Evangelia'
Jun 30,2020
0 people found
this helpful
Southside Property and particularly my property manager have been amazing and really helpful throughout my tenancy period. Allan had always replied to all my emails and enquiries and all the maintenance issues have been dealt with immediately. Even during the lock down period when visits ...
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“Allan Wells of Southside Property Management ......”

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Jun 26,2020
Minithumbup
By: 'Gaye'
Jun 26,2020
0 people found
this helpful
Allan Wells of Southside Property Management has been acting as my agent for the past number of years. I have found him extremely professional in both his approach to me as landlord and towards my tenants. He has dealt with any issues that arose on ...
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“Excellent service. I feel, as a landlord, th......”

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Jun 24,2020
Minithumbup
John Davidson
By: 'Laura'
Jun 24,2020
0 people found
this helpful
Excellent service. I feel, as a landlord, that my interests are top priority and I have never had any reason to complain....
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“very good agency , good communication , very ......”

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Jun 24,2020
Minithumbup
By: 'ALAA'
Jun 24,2020
0 people found
this helpful
very good agency , good communication , very happy with the service I receive from them for the last few years...
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“Great service from Chloe!...”

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Jun 22,2020
Minithumbup
By: 'Alberto'
Jun 22,2020
0 people found
this helpful
In over a year with Southside Property, Chloe has always been of great help, able to answer any query providing an outstanding service to us. The few issues we had were promptly solved. Thanks Chloe!...
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Staff picture Leah Birch
(42)
Staff picture Natasha
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Staff picture John Davidson
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Staff picture Danny
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Staff picture Emma
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Staff picture Amy
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Staff picture Derek
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Staff picture Andrew
Staff picture Cat
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Staff picture Clair
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Staff picture Angela
Staff picture Lewis
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Staff picture Pauline
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Staff picture Dewald
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Staff picture Vicky
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Staff picture Mhairi
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Staff picture Dominik
Staff picture Peter
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Staff picture Feliciano
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Staff picture Martin
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Staff picture Callum
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Staff picture John
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

SouthSide Complaints Procedure

At Southside Property Management we are committed to providing excellent service across all aspects of the business, which meets our clients’ reasonable expectations, but even so, sometimes issues can arise which give cause for complaint. If they do please let us know as soon as you can so we can make things right again.

Step 1: If you wish to complain about any aspect of our service, or that of a contractor instructed by us on your behalf, you can do so by contacting your Property Manager in writing, by email in the first instance, who will investigate and get back to you within 3 working days:

Natasha Lang nl@southsidemanagement.com

Leah Birch lb@southsidemanagement.com

Andrew Anderson aa@southsidemanagement.com

Katy Fitton kf@southsidemanagement.com

Anna Jones aj@southsidemanagement.com

Emma Winning ew@southsidemanagement.com

Angela McIntyre am@southsidemanagement.com

Dewald Nel dn@southsidemanagement.com


Step 2:
If you feel you have done all you can to resolve the issue with your Property Manager then the complaint will be investigated by another member of our team as follows within 15 working days:

Tenants or Neighbour Complaints
Natasha Lang
20 Nicolson Street
Edinburgh
EH8 9DH
nl@southsidemanagement.com

Landlords/ 3rd Party Complaints
Emma Ewen
20 Nicolson Street
Edinburgh
EH8 9DH
ee@southsidemanagement.com

Step 3:
If the response still does not provide the satisfaction you require, we would respectfully request that you provide us with written confirmation of the reasons you deem that the complaint has not been resolved. The complaint will then be reconsidered by Emma Ewen for tenant or neighbour complaints and Natasha Lang for landlord or 3rd party complaints within 15 working days.
If this final decision does not resolve your difficulty, you may at that stage apply to one of our governing bodies below once the internal complaints procedure has been exhausted.

Tenants
Housing and Property Chamber
First-tier Tribunal for Scotland
4th Floor, 1 Atlantic Quay
45 Robertson Street
Glasgow G2 8JB

Web: https://www.housingandpropertychamber.scot/
Tel: 0141 302 5900
Fax: 0141 302 5901

Landlords/ 3rd Party Complaints/Tenants
The Property Ombudsman
Milford House
43-45 Milford Street
Wiltshire SP1 2BP


Web: http://www.tpos.co.uk
Tel: 01722 333 306
Fax: 01722 332 296

If your complaint is in relation to return of your tenancy deposit, at this stage a dispute should be raised with Letting Protection Scotland: https://www.lettingprotectionscotland.com/tenant-info

Please note that each body above have their set timescales that can range from 1 – 3 months to review evidence.


01-Dec-20/CS
Last updated at 11:13 AM 28/03/2016 by John

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Southside Property Management

Branch - Edinburgh, EH8