Portslade, Brighton, BN41
4.8/5, 183 reviews
98% recommended
98% sales valuation accuracy
99% sales fee satisfaction
88% lettings valuation accuracy
85% lettings fee satisfaction
SawyerandCo Sales and lettings

“James was always helpful and courteous and gave us timely ......”

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Dec 20,2013
Minithumbup
By: 'Clive'
Dec 20,2013
0 people found
this helpful
James was always helpful and courteous and gave us timely updates on what was happening with the various people who viewed the property as well as with the eventual buyer. He also gave us good advice on the preparation of the property which no doubt saved us money.
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Opening Hours
Address

Sawyer & Co
10 Station Road
Portslade,Brighton
East Sussex
BN41 1GA
01273 383830

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £30,000 £4,580,000
Lettings 88% 85% £825 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 15 1 77 1 71 1 8 1
Areas covered
  • BN41
  • BN42
  • BN43
  • BN3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS TDS The Guild Relocation Agent Network
Latest Properties

No Properties

Images & Videos

“Aaron, Hass and all the team at Sawyer were a......”

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Feb 06,2021
Minithumbup
Aaron
By: 'Happy'
Feb 06,2021
0 people found
this helpful
Aaron, Hass and all the team at Sawyer were a pleasure to deal with. So friendly and efficient and always willing and available to respond to queries, no matter how small. As a first time buyer I thought buying a house would be really stressful ...
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“Esme was brilliant through the whole process communicating with me ......”

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Feb 02,2021
Minithumbup
By: 'Daniel'
Feb 02,2021
0 people found
this helpful
Esme was brilliant through the whole process communicating with me and keeping me informed every step of the way. My renting experience was made so easy due to the service I received, thank you!...
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“Recommend Sawyer & Co without hesitation...”

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Jan 19,2021
Minithumbup
Aaron
By: 'Hilary'
Jan 19,2021
0 people found
this helpful
Moving is a stressful experience, that’s a given but the moment Aaron walked through the door for one of (the usual) three valuations of my home I knew that my house sale would be treated with integrity and respect. Once I’d accepted Sawyer & ...
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“I bought and sold my flat 9 years later with ......”

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Nov 12,2020
Minithumbup
Aaron
By: 'Sarah'
Nov 12,2020
1 people found
this helpful
I bought and sold my flat 9 years later with Sawyer & Co and I highly recommend them as estate agents. Professional, knowlegable and super service. They guide and support you in what can be a stressful process. The team at the Portslade branch are brilliant, especially ...
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“5 star service...”

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Sep 07,2020
Minithumbup
Aaron
By: 'Carla'
Sep 07,2020
1 people found
this helpful
Aaron and Alex at Sawyer & Co have been brilliant in guiding us through the purchase of our first home...
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“We would just like to say a big thank you to ......”

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Aug 29,2020
Minithumbup
By: 'Jason'
Aug 29,2020
3 people found
this helpful
We would just like to say a big thank you to Alex who assisted us with a recent house purchase. Alex was wonderful to deal with and was a lovely blend of being both professional yet friendly. He kept us updated through the whole process ...
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“Thanks Aaron for your help with our sale! It ......”

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Aug 29,2020
Minithumbup
Aaron
By: 'Steve'
Aug 29,2020
1 people found
this helpful
Thanks Aaron for your help with our sale! It took a long time to get there but your assistance along the way is appreciated....
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“Highly recommended!...”

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Aug 27,2020
Minithumbup
Aaron
By: 'Lewis'
Aug 27,2020
0 people found
this helpful
Aaron was helpful, diligent and informative throughout the process. He made an unfamiliar process a lot less stressful. I would highly recommend working with him....
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“Aaron and his teams service is second to none......”

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Aug 27,2020
Minithumbup
Aaron
By: 'Emma'
Aug 27,2020
0 people found
this helpful
Aaron and his teams service is second to none. They have looked after us on a few occasions now and it’s clear they know their stuff. They holds your hand throughout and go way beyond what is expected of an estate agent....
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“I have been very impressed with Alex, easy to......”

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Aug 27,2020
Minithumbup
By: 'Ben'
Aug 27,2020
2 people found
this helpful
I have been very impressed with Alex, easy to work with and passionate to get us the result we require. Highly recommend....
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“Professional and polite...”

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Aug 27,2020
Minithumbup
By: 'Robin'
Aug 27,2020
2 people found
this helpful
Alex has been professional throughout the sale of our property, he has kept us up to date on all our viewings and explained all the good and bad points, our sale took a while but he kept on pushing and finally got there in the ...
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“Absolutely outstanding service...”

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Aug 27,2020
Minithumbup
Aaron
By: 'Samantha'
Aug 27,2020
0 people found
this helpful
Absolutely outstanding service from start to finish! As first time Buyers We had no idea what we were doing and sewer and co made it so easy! Found us our ideal property and we couldn’t be happier Thank you so much!...
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“Amazing team...”

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Aug 24,2020
Minithumbup
By: 'Neil'
Aug 24,2020
2 people found
this helpful
The whole process of selling our property was a very relaxed experience due a truly professional team at sawyers , who achieved an amazing outcome for us, and we would recommend using them to anyone...
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“Great service from Alex and Aaron from start ......”

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Mar 10,2020
Minithumbup
Aaron
By: 'Elizabeth'
Mar 10,2020
4 people found
this helpful
Great service from Alex and Aaron from start of valuation to end sale. They were always friendly but professional too. We felt we were in safe hands and that they were confident our sale would go through....
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“Alex has been very helpful in our latest task......”

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Mar 09,2020
Minithumbup
By: 'Ursula'
Mar 09,2020
4 people found
this helpful
Alex has been very helpful in our latest task of finding new tenants, kept in the loop of progression and helped it all run smoothly, thanks Alex....
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“Thank you Portslade branch...”

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Feb 21,2020
Minithumbup
Aaron
By: 'Amanda'
Feb 21,2020
3 people found
this helpful
Aaron and Alex at Portslade branch made my purchase extremely easy and stress free. They kept me informed at all times, even calling me back with answers after office hours Thank you...
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“A very hands on and attentive agent. Always a......”

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Jan 27,2020
Minithumbup
By: 'Mark'
Jan 27,2020
4 people found
this helpful
A very hands on and attentive agent. Always available for any query I had and kept me updated throughout the entire process. Many thanks...
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“Aaron & Alex were both friendly and professi......”

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Jan 20,2020
Minithumbup
Aaron
By: 'Alan'
Jan 20,2020
4 people found
this helpful
Aaron & Alex were both friendly and professional throughout the process of selling and buying a property. They stayed in contact with us through every stage giving us up to date information. If you are considering an estate agent You should pop in and have a ...
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“We have been dealing with Alex for a couple o......”

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Dec 11,2019
Minithumbup
By: 'sotiris'
Dec 11,2019
4 people found
this helpful
We have been dealing with Alex for a couple of weeks now and he has been extremely helpful, easy to communicate and always on it everytime we have queries. Thank you!...
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“Alex and Jake have been most helpful, efficie......”

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Nov 19,2019
Minithumbup
By: 'Alicia'
Nov 19,2019
4 people found
this helpful
Alex and Jake have been most helpful, efficient and professional! A great help for our property search as first time buyers....
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“Great team. Great service...”

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Nov 15,2019
Minithumbup
Aaron
By: 'Jerry'
Nov 15,2019
5 people found
this helpful
Such a professional and supportive team. Aaron and Alex have provided terrific support and advice at all stages of the sale. Any queries or issues have been dealt with speedily and diligently ensuring the sale process has been smooth and we have been kept fully ...
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“From initial valuation to completion I have b......”

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Nov 15,2019
Minithumbup
Aaron
By: 'James'
Nov 15,2019
4 people found
this helpful
From initial valuation to completion I have been delighted with communication and advice I have received from Sawyers and would strongly recommend them!!...
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“He was extremely attentive and polite, helped......”

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Nov 15,2019
Minithumbup
By: 'Ana'
Nov 15,2019
3 people found
this helpful
He was extremely attentive and polite, helped us with any questions about the house and the rental process. Excellent service...
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“Thanks for your proffesionalism Alex and unde......”

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Nov 14,2019
Minithumbup
By: 'Symon'
Nov 14,2019
3 people found
this helpful
Thanks for your proffesionalism Alex and understanding our needs/requests throughout the process. It's been a pleasure. I wouldn't hesitate in using Sawyers again. Many thanks....
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“Honest and helpful...”

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Nov 08,2019
Minithumbup
Aaron
By: 'AGNES'
Nov 08,2019
2 people found
this helpful
Honest and helpful Aarons honest approach made us feel comfortable when viewing the property, but also allowed us to ask questions and have straightforward answers. He knew the property and that's what made a difference. We did not feel the pressure of a hard sell (...
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Staff picture Aaron
(35)

Tenant Fees

Overall Fees
£0 (inc. VAT), On Completion

Client Money Protection - Sawyer & Co are part of a client money protection scheme. Our Client Money Protection (CMP) Scheme is a compensation scheme run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Provided by The Property Ombudsman - Sawyer & Co are part of The Property Ombudsman Scheme (TPOS). This scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

Last updated on 10/06/2019, 5:52 PM by Jenny Owen - Head of Marketing

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Sawyer & Co - Formal Complaints Procedure

As a Sawyer & Co customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body, the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing:

Portslade Office & Brighton Office:
Mr Adam Farrell
Sawyer & Co
113 St Georges Road
Brighton
BN2 1EA

Hove Office:
Mr Chris Sawyer
Sawyer & Co
52 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Sawyer & Co to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Sawyer & Co will have given you its final response in writing.

If you are still not satisfied with the steps taken by Sawyer & Co, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Sawyer & Co. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Sawyer & Co. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.
Last updated at 10:27 AM 10/11/2014 by allAgents

Awards won by Sawyer & Co, Brighton BN41 1GA


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Sawyer & Co

Branch - Portslade, Brighton, BN41