Neil Douglas Lettings
Aylesbury, HP20
4.8/5, 52 reviews
92% recommended
90% lettings valuation accuracy
99% lettings fee satisfaction

“This is THE worst landlords you could ever have. My ......”

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Dec 18,2013
Minithumbdown
By: 'Torqueo'
Dec 18,2013
0 people found
this helpful
This is THE worst landlords you could ever have. My boyfriend and I moved into one of their apartments in Kingsbury Square and it has been hell on earth! The people that work there have no intention on doing anything for you, be it fixing a broken boiler, replacing broken windows or broken appliances, and these are but a handful of the problems we've been having these people over the last 8 months.
The staff are 'very' rude and worst of all are lazy beyond comprehension. Do yourself and everyone you know a favor and tell them to NEVER rent a property from these people! They have NO idea what they're doing.
Also be aware, that even if you rented a property from them, and they screwed you over like they did with us, you can't file a complaint. I have rang again and again trying to file a complaint and they will say you're being rude or aggressive and hang up on you. If you send an email, they won't receive it, and there's no head office because they are the only Neil Douglas there is. If you go to there website and try to file a complaint by following the link you get a 404 error (meaning the site doesn't exist).
So unless you want to feel pathetic and powerless in your own home, go ahead and rent from them, but there's a reason their tenants tend to leave after 6 months, and we will be doing the same.
PLEASE don't rent from these cowboys!
What agent could do to change your mind?
Their job.
Attached Filesnbsp;
Was this helpful? Yes
By: Lettings Manager
Dec 19, 2013
Dear tenants

We are very sorry to read your review of Neil Douglas, it does not relate to our experience to dealing with landlords and tenants on a daily basis. Thank you for the detail you have provided, and having chosen to do so on a public forum it is only appropriate that we take the time and trouble to do the same.

With respect to the boiler that is broken, you don’t actually have a boiler to fix in your property, the large cylindrical thing in the airing cupboard is called a dual immersion hot water heater. You make quite a detailed case regarding what would appear to be a property in terrible condition. The property was in good condition when you moved in. Having reviewed the maintenance log for your home we can confirm that you have denied access to maintenance contractors on three separate occasions. You are perfectly entitled to deny access on the day of the scheduled visit to these contractors- you may be unwell for example, but three separate occasions in close succession is somewhat unusual. Unlike so many other letting agents locally (and you may - in time- come to appreciate this) you have not been billed for a single call–out fee for their time and costs in attending.

You suggest the team are lazy or rude, you are perfectly entitled to your opinion of course, but prior to you leaving this review and unknown to you we have had your mother on the phone today apologising on your behalf and giving us more information about your overall behaviour that is consistent with your complaint made here. Can we advise you discuss the matter with her, perhaps signpost her to the review you have left and take on board her own feedback on your behaviour.

With respect to filing complaints could we please advise that you review your internet connection immediately since it appears to be giving you some difficulty. Neil Douglas Lettings is a proud member of the Property Ombudsman. We also have a full complaints process detailed online here http://www.neildouglas.co.uk/complaintsprocedure.html and can confirm that the neildouglas.co.uk website is working well and has been doing so all day. Equally can we recommend that if you are unhappy you should consider making the effort to visit our office. Having taken a moment to pace it out it is perhaps helpful to point out that your front door is approximately 6 metres from our own and a visit from you would not only be most welcome but would not particularly onerous on your part. Equally we would be delighted to visit you discuss the matter. XXXXXX

With respect to visiting the property you have continually denied the team access to the property to carry out scheduled property inspections. These inspections are a requirement of the Assured Shorthold Tenancy agreement you have signed and it does place you in a challenging position when you write such a scathing review regarding your position yet repeatedly deny access to the property to both contractors and the Neil Douglas team. It would be helpful if you paid the correct amount of rent in any given month- the amount is detailed on this same Assured Shorthold Tenancy agreement but you appear to be neglecting your side of the bargain that says you will pay the full amount of the rent due on the specified date..

We are sorry that you ‘feel pathetic and powerless in your own home’ but do look forward to you confirming your moving out date as clearly we would not wish for you to be unhappy for one moment longer. Our Managing Director will be writing to you today and personally inspecting the property at your earliest convenience.

Yours,

Neil Douglas Lettings

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Opening Hours
Address

Neil Douglas Lettings
8 Kingsbury
Aylesbury
Buckinghamshire
HP20 2HT
01296 768395

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 90% 99% £550 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 0 25 4 0 0 0 0 1 0
Areas covered
  • HP20
  • HP19
  • HP21
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS TPOS Lettings TPOS DPS
Latest Properties

No Properties

“I can’t have a shower , 2 weeks ago the agenc......”

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Jan 06,2021
Minithumbdown
Chloe
Cheryl
By: 'Carmen'
Jan 06,2021
0 people found
this helpful
I can’t have a shower , 2 weeks ago the agency send a plumber who take off my faucet shower. I did complain for low pressure of water since first day, the water was licking under bath and dripping in the kitchen.The plumber was twice ...
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Was this helpful? Yes
By: Sarah Mustoe
Jan 07, 2021
View all comments (1)
Dear Carmen, You are not a tenant at any of our properties, however, from the photos, I can guess which property you are referring too. As you are not on the signed tenancy agreement, I'm not willing to enter into a conversation with you, as you are not living at this property and therefore any issues concerning the shower would not be affecting you. I would be more than happy to discuss this with the named tenant, who my team has been liaising with over the Christmas period in regard to maint ...

“Extremely helpful...”

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Aug 21,2018
Minithumbup
Katie
By: 'Lainey'
Aug 21,2018
0 people found
this helpful
After looking for a place for a while and feeling very disheartened, Katie was EXTREMELY helpful. Reassuring me that she could help me find somewhere to live, Katie delivered as promised. Her knowledge and willingness to answer my questions was very reassuring, as was how ...
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Comment on agent fees
Good
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“Excellent service...”

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Aug 13,2018
Minithumbup
Katie
By: 'Tasmin'
Aug 13,2018
0 people found
this helpful
Excellent service, every time we have had a problem they have managed to get it sorted straight away with no fuss, everyone we've dealt with have been lovely...
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“Neil Douglas...”

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Aug 09,2018
Minithumbup
By: 'Rick'
Aug 09,2018
0 people found
this helpful
As established landlords we were mpressed with Neil Douglas' expert knowledge on the local market and their deep expertise gained from from specialising in lettings only. They made sure that the letting process went quickly and smoothly and they found us an excellent tenant at ...
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Comment on agent fees
Good
Was this helpful? Yes

“Initially dealt with Hannah, who was superb. She was professional ......”

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Dec 14,2017
Minithumbdown
By: 'Jezza'
Dec 14,2017
2 people found
this helpful
Initially dealt with Hannah, who was superb. She was professional and courteous. However, towards the end* I had a dispute over the clean of my flat, *and there was total disregard for professionalism and I seriously question their experience....
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Comment on agent fees
Nothing wrong with the fees, seemed quite fair compared to other agents.
Was this helpful? Yes
By: Sally
Mar 19, 2018
View all comments (2)
Thank you for taking the time to give us your feedback. I am sorry to hear you were not happy with the service you received at the end of your tenancy. We did explain that a professional clean was required in certain areas on check out as you had requested this on checking into the property. It is stated in all our paperwork. Precious - if you would be so kind as to call into the office we will be happy to discuss any concerns or issues you have. ...

“Very happy with all staff at Neil Douglas. Prompt, courteous ......”

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Dec 13,2017
Minithumbup
By: 'Tim'
Dec 13,2017
0 people found
this helpful
Very happy with all staff at Neil Douglas. Prompt, courteous and friendly service. Regular checks and quick feedback. As they also manage the building our flat is in, it facilitates an "all under one roof" service....
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Have let my flat through Neil Douglas for five years. ......”

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Dec 13,2017
Minithumbup
By: 'JB'
Dec 13,2017
0 people found
this helpful
Have let my flat through Neil Douglas for five years. This office is courteous and responsive to both tenants and landlords. The team there is experienced and knows the area well, and gets good rental rates on properties. Would recommend this agent....
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Comment on agent fees
The fees charged by this agent are average - cheaper than some, dearer than others.
Was this helpful? Yes

“I have had the pleasure of dealing with all the ......”

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Aug 07,2017
Minithumbup
By: 'Vanessa'
Aug 07,2017
0 people found
this helpful
I have had the pleasure of dealing with all the ladies at Neil Douglas & they are amazing! Thank you all!...
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Comment on agent fees
Value for money. They go over and above to get things sorted.
Was this helpful? Yes

“As a landlord I transfered from a previous letting agent ......”

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Jul 11,2017
Minithumbup
Sarah
By: 'Thomas'
Jul 11,2017
0 people found
this helpful
As a landlord I transfered from a previous letting agent because of the 1% lower and 3 month- free management fee, and on the strength of their very favourable reviews. I needn't have worried about the change as everything was dealt with very professionally by Sally, Sarah ...
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“We were dealing with another agency and was very dissatisfied. ......”

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Jul 03,2017
Minithumbup
By: 'Weekes'
Jul 03,2017
0 people found
this helpful
We were dealing with another agency and was very dissatisfied. We came across Neil Douglas and it was for the very curtious and professional attitude from Hannah that made my husband and I switch and choose to conduct business with Neil Douglas. From start she ...
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Comment on agent fees
Good
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“I spoke to multiple people from Neil Douglas and all ......”

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Jun 27,2017
Minithumbup
By: 'E'
Jun 27,2017
0 people found
this helpful
I spoke to multiple people from Neil Douglas and all were very polite and helpful. Hannah dealt with my property primarily and she made everything very easy. Very relaxed and professional service from everybody I spoke to. Would recommend....
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“Relocating can be exciting but also very stressful so I ......”

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Jun 16,2017
Minithumbup
By: 'Bianca'
Jun 16,2017
0 people found
this helpful
Relocating can be exciting but also very stressful so I would like to say a very big thank you to Hannah and Sally for making our moving to Aylesbury so smooth. They are both very efficient and helpful. Kind regards, Bianca & Ciprian...
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Comment on agent fees
Good
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“I've been extremely happy with the level of service received ......”

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Jun 14,2017
Minithumbup
By: 'K'
Jun 14,2017
0 people found
this helpful
I've been extremely happy with the level of service received from Hannah and the team at Neil Douglas, from the initial first viewing, to all the way through the process of moving in. Their response time to emails and call backs has been brilliant and ...
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Comment on agent fees
Very fair structuring of the fees
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“The ladies in Neil Douglass looked after my property phenomenally ......”

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Jun 14,2017
Minithumbup
By: 'Peter'
Jun 14,2017
0 people found
this helpful
The ladies in Neil Douglass looked after my property phenomenally for over 7 years. I never had a single problem and hiccups with tenant's were dealt with quickly, professionally and without fuss. Should I ever become a landlord again I'll be coming straight back! Top work, ...
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Comment on agent fees
If anything, for the service provided, their under charging!
Was this helpful? Yes

“5 stars for Rebekah and Hannah!!!Both very helpful polite and ......”

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May 24,2017
Minithumbup
By: 'Vara'
May 24,2017
0 people found
this helpful
5 stars for Rebekah and Hannah!!!Both very helpful polite and friendly!!!quick response to my frequent emails :)very helpful even after we moved out!!!Very precise with the deposit!!!...
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Comment on agent fees
good
Was this helpful? Yes
By: Sally Bowes
Jun 06, 2017
View all comments (1)
Thank you so much for taking the time to write a lovely review. We really do appreciate it! ...

“The whole team is amazing. Very helpful and very efficient ......”

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May 24,2017
Minithumbup
By: 'Bob'
May 24,2017
0 people found
this helpful
The whole team is amazing. Very helpful and very efficient i would name all of them if i could as they are all great....
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Comment on agent fees
Good and fair
Was this helpful? Yes
By: Sally Bowes
Jun 06, 2017
View all comments (1)
Hi Bob! Thank you for taking the time to write a lovely review. We miss seeing you and Sam - but I am sure we will see you before too long! ...

“Always a pleasure to deal with these ladies. The lovely (......”

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May 23,2017
Minithumbup
By: 'Phil'
May 23,2017
0 people found
this helpful
Always a pleasure to deal with these ladies. The lovely (and chatty) Sally checked me in and checked me out. Not much need for contact in the 4 years between moving in and moving out but whenever I did call, email or pop in to the ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Sally Bowes
Jun 06, 2017
View all comments (1)
Thank you Phil for such a great review! We miss your smiling face :) ...

“All of the staff at this Agency are very professional, ......”

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May 23,2017
Minithumbup
By: 'Sharon'
May 23,2017
0 people found
this helpful
All of the staff at this Agency are very professional, thorough & helpful with great personalities. They really put themselves to accommodate...
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Comment on agent fees
Average
Was this helpful? Yes
By: Sally Bowes
Jun 06, 2017
View all comments (1)
Thank you Sharon for taking the time to write such lovely things about us. We look forward to having you with us for many years to come! ...

“All staff brilliant. Always helpful and professional. Nothing was too ......”

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Apr 12,2017
Minithumbup
By: 'John'
Apr 12,2017
0 people found
this helpful
All staff brilliant. Always helpful and professional. Nothing was too much bother. Not many problems with my flat but still could always rely on them when needed....
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Comment on agent fees
Fees acceptable
Was this helpful? Yes
By: Sally Bowes
Apr 25, 2017
View all comments (2)
Thank you very much John it is always great to hear that people are happy with our service. Thank you for taking the time to write! ...

“Five star service from Hannah and her colleagues. Rebekah who ......”

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Apr 10,2017
Minithumbdown
By: 'Sandra'
Apr 10,2017
0 people found
this helpful
Five star service from Hannah and her colleagues. Rebekah who did check in. Highly recommended. Neil Douglas took care of all aspects of the paperwork and inventory. Any issues have been dealt with promptly. High praise from me who was a bit skeptical about dealing ...
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Comment on agent fees
Fair for the amount of work they did.
Was this helpful? Yes

“Really quick and helpful with any issues. No problems when ......”

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Mar 08,2017
Minithumbup
By: 'Daisy'
Mar 08,2017
0 people found
this helpful
Really quick and helpful with any issues. No problems when we were moving in and out, and helpful after we moved out...
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By: Sally
Mar 08, 2017
View all comments (1)
Thanks Daisy! Really glad to hear your experience with Neil Douglas was so positive. ...

“Very happy with Neil Douglas, both as block management and ......”

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Mar 07,2017
Minithumbup
By: 'Marco'
Mar 07,2017
0 people found
this helpful
Very happy with Neil Douglas, both as block management and letting agent. On block management; clear, concise reporting and advise with complete transparency on how they manage and charges. On letting agency - good value for fees, and regular updates on state of property, what ...
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Comment on agent fees
Good - very fair.
Was this helpful? Yes

“Very helpful,friendly, polite and easy to talk to. Quick ......”

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Mar 01,2017
Minithumbup
By: 'Nicole'
Mar 01,2017
0 people found
this helpful
Very helpful,friendly, polite and easy to talk to. Quick to sort any issues. Would recommend to friends and family....
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Comment on agent fees
good
Was this helpful? Yes
By: Sally
Mar 06, 2017
View all comments (1)
Thanks for taking the time to review us Nicole and Martyn. I am really glad you found the team helpful and friendly it is always good to know! ...

“5 Stars for these two ladies. Great communication - quick response ......”

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Feb 13,2017
Minithumbup
By: 'Dormer'
Feb 13,2017
0 people found
this helpful
5 Stars for these two ladies. Great communication - quick response to emails and calls. Got on well with prospective tenants. Great work girls. Thanks too to Sally Bowes for a sense of humour!!...
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Comment on agent fees
Transparent and fair
Was this helpful? Yes
By: Sally
Feb 13, 2017
View all comments (1)
Thank you so much for leaving us a great review it means a lot to us! And I am pretty sure no one would survive in this industry without a sense of humour :) ...

“Have just finished a two year tenancy at a property ......”

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Feb 13,2017
Minithumbup
Sarah
By: 'Richard'
Feb 13,2017
0 people found
this helpful
Have just finished a two year tenancy at a property managed by Neil Douglas and happy to report it's been a great first home and having the wonderful staff at hand has made it all the more enjoyable. Any questions were promptly answered and the ...
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By: Sally
Feb 13, 2017
View all comments (1)
Hi Richard Thank you for taking the time to leave us such a great review it means so much. We are sad to see you go - all the best for the future! ...

“I have allready 6 months and I am realy happy to ......”

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Feb 08,2017
Minithumbup
By: 'Costin'
Feb 08,2017
0 people found
this helpful
I have allready 6 months and I am realy happy to say about Neil Douglas Lettings staff:fantastic job Girls!I would like to say thank you to:Sally Bowes,Sarah Mustoe and Hannah Cheveralls!...
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Was this helpful? Yes
By: Sally
Feb 13, 2017
View all comments (1)
Hi Costin Thank you so much for taking the time to leave a review, it really does mean a lot to us. ...

“This was my first time renting but Hannah and Sarah ......”

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Feb 08,2017
Minithumbup
Sarah
By: 'GailB'
Feb 08,2017
0 people found
this helpful
This was my first time renting but Hannah and Sarah have been great they have helped me through transaction kept me updated throughout the process and explained everything they are always polite and extremely helpful...
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Comment on agent fees
I would say good, but as this is the first time renting I can not compare to other agents
Was this helpful? Yes
By: Sally
Feb 13, 2017
View all comments (1)
Hi Gail We are so glad you have been happy with our services, thank you for taking the time to write a review it means a great deal to us. ...

“Very professional and helpful at all times. Nothing was to ......”

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Feb 02,2017
Minithumbup
By: 'Lisa'
Feb 02,2017
0 people found
this helpful
Very professional and helpful at all times. Nothing was to much trouble and worked hard to get us into our property within a short time frame....
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Comment on agent fees
good
Was this helpful? Yes
By: Sally
Feb 13, 2017
View all comments (1)
Hi Lisa Thank you for taking the time to leave us a review! We look forward to working with you. ...

“I rented a property through Neil Douglas Letting Agents in ......”

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Dec 01,2016
Minithumbup
Sarah
By: 'Kirsten'
Dec 01,2016
0 people found
this helpful
I rented a property through Neil Douglas Letting Agents in Aylesbury for 5 and a half years, I found all of the staff that I had contact with during this time to be very helpful and polite....
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“Good afternoonI have been a Tenant with Neil Douglas now ......”

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Nov 29,2016
Minithumbup
By: 'Adam'
Nov 29,2016
0 people found
this helpful
Good afternoon I have been a Tenant with Neil Douglas now for some 4 years come Jan 17. I have always been given wonderful service and Kindness at all times, I am so reassured that i can call or Email at anytime and expect a speedy reply ...
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Comment on agent fees
The Fees are Necessary and extremely Fair, We must expect to pay the worker his Fair Days Pay ...
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Staff picture Chloe
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please see http://www.neildouglaslettings.co.uk/contactus for details
Last updated at 8:57 AM 21/06/2018 by Sally Bowes

Awards won by Neil Douglas Lettings, Aylesbury HP20 2HT


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