Parks Residential Ltd
Brighton, BN1
3.9/5, 50 reviews
72% recommended
67% lettings valuation accuracy
78% lettings fee satisfaction

“Parks Lettings are the worst letting agents I have ever ......”

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Dec 17,2013
Minithumbdown
By: 'Very'
Dec 17,2013
2 people found
this helpful
Parks Lettings are the worst letting agents I have ever dealt with, and I have been renting property for a considerable number of years. I do not rent cheap properties. I was assured by the agent who showed me around that the property was unfurnished, and the online listing did not say the property was furnished. Upon moving in I found that there was an old sofa, a wardrobe and a random assortment of tables left in the property which parks refused to do anything about, despite their agent clearly lying to me. The property was disgustingly dirty, there was dirty razors in the bathroom, full bins, old christmas decorations, old food in the oven, hair and fingernails in the kitchen draws, mould in the washing machine and worst of all an old cast from a broken leg in the cupboard. Parks refused to send somebody round to clean the property or even remove the rubbish unless I paid. They said the property was inhabitable despite its disgusting state. The inventory they gave me did not list any of the damage to the property. They do not answer or return calls or emails re. problems. I was forced to live with extensive fast growing mould for 3 weeks and I had to threaten to contact the environmental health officer at my local council before they would send somebody round. I was not offered the option to renew my contract, even though they assured me when I moved in that once the contract was over it would become a rolling month to month tenancy. I got a letter telling me I had to leave the property without the option to renew and they would not offer me any reason as to why. Parks do not care about tenants, they are very attentive when they are trying to get their hands on your deposit but as soon as you move in they do not care about you or any issues you may have! DO NOT rent from them, you will seriously regret it!!
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Opening Hours
Address

Parks Residential Ltd
107 Queens Road
Brighton
East Sussex
BN1 3XF
01273 202089

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 78% £450 £2,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 21 13 0 0 0 0 5 1
Areas covered
  • BN1
  • Brighton
  • BN2
  • Hove
  • BN3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TDS SAGEagent
Latest Properties

No Properties

“Excellent smooth transition. Very grateful fo......”

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Sep 04,2020
Minithumbup
By: 'Cyril'
Sep 04,2020
0 people found
this helpful
Excellent smooth transition. Very grateful for Tom's' help He was able to secure the property for me quickly as he knew I had a deadline. Made the introduction to the landlord which help me re adjust perfectly...
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“Smooth sailing from start to finish with love......”

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Apr 01,2020
Minithumbup
By: 'Miriam'
Apr 01,2020
1 people found
this helpful
Smooth sailing from start to finish with lovely Amy, Charlotte and Anthony in these difficult time, Highly recommended to the next potential tenants ,renters in the lovely area of Brighton and Hove. Pleasure to have found them on market place....
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“*Avoid at all costs.*In 15yrs of renting these have ......”

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Oct 05,2019
Minithumbdown
By: 'Adele'
Oct 05,2019
1 people found
this helpful
*Avoid at all costs.* In 15yrs of renting these have been the worst estate agents we've ever had. Many promises at the start that were unfulfilled: - There were problems with them accepting someone who is self-employed - which meant I had to pay 12 months ...
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“Easy, efficient and stress free......”

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Sep 12,2019
Minithumbup
By: 'Robert'
Sep 12,2019
0 people found
this helpful
Parks Letting were a joy to work with in renting a new property. From initial viewing through to moving in the process was easy, efficient and stress free. Staff were exceptionally helpful especially Louise - she is a credit to the company....
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“Very pleasant experience with Parks...”

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Feb 23,2019
Minithumbup
By: 'Bruno'
Feb 23,2019
0 people found
this helpful
I rented a flat in the centre of Brighton for about 7 months through Parks Letting. I had been in Brighton for almost 10 years since my uni days and I've rented through private landlords, student accommodation focused agencies and letting agencies for professionals. My experience with ...
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Comment on agent fees
They are the standard industry fees
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“Friendly and helpful...”

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Feb 20,2019
Minithumbup
By: 'Gemma'
Feb 20,2019
0 people found
this helpful
We rented a property through Parks for three years and have recently ended our agreement in order to move house. Our experience has been nothing but friendly and pleasant with the agents and property manager here. We maintainted the property well during our time there ...
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“Our experience of renting through parks has quite honestly been ......”

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Nov 09,2017
Minithumbdown
By: 'Peter'
Nov 09,2017
8 people found
this helpful
Our experience of renting through parks has quite honestly been a nightmare, starting from the moment we signed the tenancy agreement. We are not strangers to the issues that sometimes come up when renting – we have rented through numerous agencies and are also landlords ourselves ...
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Comment on agent fees
Indifferent
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“Parks is another example of the usual estate agent deal ......”

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Oct 05,2017
Minithumbup
By: 'SwindlePop'
Oct 05,2017
8 people found
this helpful
Parks is another example of the usual estate agent deal of being pleasant and nice, and as soon as you've signed the contract immediately becoming incredibly unhelpful, before fulfilling the stereotype of estate agents by taking copious amounts of your deposit for 'cleaning charges'. We ...
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“outstanding service from a wonderful letting agency. And problems we ......”

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Sep 15,2017
Minithumbup
By: 'Barry'
Sep 15,2017
2 people found
this helpful
outstanding service from a wonderful letting agency. And problems we had were referred straight to the tenancy team, who acted upon it promptly. It was a joy to deal with you during the term of our rental tenancy. Many thanks to everyone at Parks....
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Comment on agent fees
fees are standard throughout the indudtry
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“Great service with parkes from start to finish. Brilliant communication ......”

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Jul 07,2017
Minithumbup
By: 'Tammy'
Jul 07,2017
1 people found
this helpful
Great service with parkes from start to finish. Brilliant communication and quick at resolving issues and efficient online material. Thanks guys...
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Comment on agent fees
Fine
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“There were pros and cons to renting with Parks. Pros ......”

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Jun 27,2017
Minithumbup
By: 'Hannah'
Jun 27,2017
1 people found
this helpful
There were pros and cons to renting with Parks. Pros - we got our deposit back in full and promptly. They fixed issues when they arose in the apartment. They weren't intrusive as property managers. They were pleasant to interact with, particularly Amy, who was ...
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Comment on agent fees
Compared to other agents that we spoke with in Brighton, Parks was particularly expensive and wanted a huge sum upfront. This was partly because we had no guarantor. However, even without a guarantor no other agent wanted eleven months upfront, as we were initially quoted. Given that other agents were offering less Parks agreed to reduce this to 6 months, plus 11 weeks deposit - still a substantially higher deposit than other agencies.
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“Amy and lauren thank you for everything you to have ......”

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Jun 10,2017
Minithumbdown
By: 'Jason'
Jun 10,2017
0 people found
this helpful
Amy and lauren thank you for everything you to have done to help with the property and couldnt ask for anything else you have done...
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Comment on agent fees
The fees are really good for the price
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“Having been both a tenant and a Landlord with Parks ......”

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Jun 02,2017
Minithumbup
By: 'Roundhill1066'
Jun 02,2017
0 people found
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Having been both a tenant and a Landlord with Parks I am very impressed with their negotiation skills, attention to detail and ability to compromise. They are all friendly and approachable and are an honest letting firm with clear and fair charges,...
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Comment on agent fees
Good
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“They was both so friendly and helpful through the whole ......”

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Jun 01,2017
Minithumbup
By: 'Michaela'
Jun 01,2017
1 people found
this helpful
They was both so friendly and helpful through the whole process and after we got the flat. We was both happy with the service they gave to us and we are so happy we picked parks to go with for are first flat 😃...
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Comment on agent fees
Good
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“It was a pleasure to work with this agency. Daniel ......”

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May 26,2017
Minithumbup
By: 'Ambre'
May 26,2017
1 people found
this helpful
It was a pleasure to work with this agency. Daniel was very Competent and very fast! He takes care about his customer. I recommend this agency!...
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“I am a landlord & have used Parks for 20+ years. Initially ......”

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May 25,2017
Minithumbup
By: 'Jerome'
May 25,2017
1 people found
this helpful
I am a landlord & have used Parks for 20+ years. Initially with 3 properties but now only with one. I have found Graham Jasper and his staff have always been professional and most helpful during this period of time and would recommend Parks to any landlord wishing ...
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Comment on agent fees
good
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“Excellent lady.Always extremely helpful with minor hiccups! Very patient ......”

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May 24,2017
Minithumbup
By: 'Janina'
May 24,2017
1 people found
this helpful
Excellent lady.Always extremely helpful with minor hiccups! Very patient with me when I telephone even though she would probably prefer to communicate via email....
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Comment on agent fees
Good
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“I've been a tenant of a property managed by Parks ......”

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May 10,2017
Minithumbup
By: 'Ruth'
May 10,2017
1 people found
this helpful
I've been a tenant of a property managed by Parks for over three years and it's been a very good experience. The team are responsive and supportive and it just feels like they are treating tenants as important and valuable customers. Top rating from me!...
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“Parks have been my main agent for circa 15 years and ......”

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May 09,2017
Minithumbup
By: 'Peter'
May 09,2017
1 people found
this helpful
Parks have been my main agent for circa 15 years and during this time I have found them to be very supportive of my business, helpful and efficient when finding new tenants. Their high values show in their dealings with myself and with my tenants, an ...
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Comment on agent fees
I find their fees competitive
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“Louise is always prompt, friendly, efficient and lovely to deal ......”

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May 09,2017
Minithumbup
By: 'Portfolio'
May 09,2017
0 people found
this helpful
Louise is always prompt, friendly, efficient and lovely to deal with. She understands how to market all types of properties effectively within tight deadlines and has excellent attention to detail...
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“Louise has been very welcoming & helpful with all my queries ......”

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May 09,2017
Minithumbup
By: 'Mrs.'
May 09,2017
0 people found
this helpful
Louise has been very welcoming & helpful with all my queries providing relevant information as well as great advice. She also always get back to me promptly. It's refreshing to see a friendly face & warm welcome in a professional/corporate environment....
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“Parks were very helpful in finding me a very nice ......”

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May 08,2017
Minithumbup
By: 'Sam'
May 08,2017
0 people found
this helpful
Parks were very helpful in finding me a very nice place to rent in Brighton. And any problems that have come up whilst I have been at the property have been sorted out very quickly so I am very grateful to Parks. Louise has always ...
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Comment on agent fees
Good
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“We've been with Parks for two tenancies now, and they've ......”

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May 05,2017
Minithumbup
By: 'Tom'
May 05,2017
1 people found
this helpful
We've been with Parks for two tenancies now, and they've been very accommodating (pun not intended) of our needs as tenants. On the second move they were particularly helpful in processing everything in short notice, which we greatly appreciated. They are the most organized agents ...
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Comment on agent fees
Reasonable and clearly explained
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“James has consistently been in contact with us as one ......”

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May 03,2017
Minithumbup
By: 'Alice'
May 03,2017
0 people found
this helpful
James has consistently been in contact with us as one tenancy ended and another one started. We have been informed every step of the way. James also organised fixing a problem that arose with the boiler managing this so that it was completed between lettings. ...
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Comment on agent fees
We are happy with the service we get for the fees we pay
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“I have been renting with Parks now for over 3 years. ......”

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May 03,2017
Minithumbup
By: 'Happy'
May 03,2017
0 people found
this helpful
I have been renting with Parks now for over 3 years. I have rented through other agencies in the past and cannot begin describe how bad dealing with some of them can be. Parks is the polar opposite of everything ive experienced before, theyre always on ...
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Comment on agent fees
Good
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“I deal with parks on a day to day basis ......”

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May 02,2017
Minithumbup
By: 'Allsparks'
May 02,2017
0 people found
this helpful
I deal with parks on a day to day basis as they use me for electrical work needed on their propertys. Becky one of the property managers is always there to help me with anything i need even if it is just for keys she ...
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“I rented a property through Parks more than 3 years ago ......”

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Apr 30,2017
Minithumbup
By: 'Laura'
Apr 30,2017
0 people found
this helpful
I rented a property through Parks more than 3 years ago and I have been very happy with how the team has managed the tenancy. As a tenant I have always the support that I needed from the team. Well done! Thanks...
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“We have used Parks to manage two properties over the ......”

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Apr 29,2017
Minithumbup
By: 'Jo'
Apr 29,2017
0 people found
this helpful
We have used Parks to manage two properties over the last five years. Their systems and procedures have improved over time and we are happy with their service. They are always professional and helpful and quick to take action if needed . We have dealings with ...
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Comment on agent fees
Good
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“I have used Parks lettings to manage my properties for ......”

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Apr 29,2017
Minithumbup
By: 'David'
Apr 29,2017
0 people found
this helpful
I have used Parks lettings to manage my properties for some time now and would highly recommend then. I trust them to give an accurate view of the market on change of tenancy, on dealing with Antony. My property manager Rebecca is also very efficient ...
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Comment on agent fees
Good Value
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By: Parks
Jun 09, 2017
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Thank you for the great feedback David, we appreciate that you've taken the time to leave us a five star review. ...

“I have been in a customer facing roll for over 20 ......”

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Apr 29,2017
Minithumbup
By: 'Paul'
Apr 29,2017
0 people found
this helpful
I have been in a customer facing roll for over 20 years and the folllowing staff members are a credit to Parks, Becky, James, Frankie and Louise. Excellent customer skills...
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By: Parks
Jun 09, 2017
View all comments (1)
Thank you for this fantastic review Paul, and for crediting the staff members who have given you great service. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:10 PM 26/06/2019 by Louise Mitchell

Awards won by Parks Residential Ltd, Brighton BN1 3XF


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