Notting Hill, London, W11
2.9/5, 51 reviews
49% recommended
100% sales valuation accuracy
100% sales fee satisfaction



Property Features


“I used this agency for my current flat. Although I ......”

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Dec 17,2013
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By: 'Linda'
Dec 17,2013
3 people found
this helpful
I used this agency for my current flat. Although I was reluctant to work with them, as they didn't really listen to my needs, I let their letting agent, Davis Martens; convince me to show me some properties. As expected, he showed me properties I wouldn't like, but the last one seemed to be perfect, as it was newly refurbished, and Foxtons was the agency that sold the flat to my landlord. I trusted it, and let Foxtons rent the flat to me, and pressured me to come up with almost £5000 in 2 days.

As a foreigner from the Netherlands, where apartments, especially in the high end ranges, are built according to safety measures and high standards, I didn't know I had to check this with Foxtons before signing the rental agreement.

When I moved in I didn't have lights and heating for two weeks, there were leakages, furnitures hadn't arrived (took 3 weeks), the flat wasn't cleaned (took more than a month), smoke came out of the oven etc. When the specialist electrician came, he found out that the Electricity was wired wrongly, and that it had burned through. If it had gone further, it would have caused fire. Furthermore, until now (two months down the road), I'm Lucky if I get water to shower, and even more lucky if it's hot water; when I told the landlord about this, he said that the water has difficulty getting up to the third floor, and that the pipes are old (obviously my jaws were on the floor the moment he mentioned this. To make things worse, he said London is an old city. I mean come on; in 2013, water can't get into a three floor story building? Amsterdam is an old city too, but we don't have the issues you have in London). Next to that, when I turn the dishwasher or washing machine on, the place fills up with smoke and the smell of burnt rubber, and other issues such as the fact that the windows can't open because they have been painted shut and the cords to open them, are missing (totally forgotten by the specialist that built it).

When I told all of this to Foxtons, their only response was that they don't manage the flat, and that I should deal with it with the landlord. And, this is the agency I paid almost £400 for the one minute they showed me this flat, their horrible service; the landlord had to pay them two months' rent to find a tenant for him and draft up this agreement that I could have done myself. And, they sold this property to the landlord, which has unverified safety certificates as it turns out now. I wouldn't be surprised if the gas blows up the building one day.

I'm still waiting for the landlord to fix everything before these two months are over. As the landlord is oblivious and never checked the flat before I moved in (he literally bought it two weeks before I moved in), I'm convinced that Foxtons was aware of the issues. Obviously I would never recommend FOXTONS to anyone.
What agent could do to change your mind?
Acknowledge problems and try to find a solution with the landlord, and compensate me for the two months I've been paying full rent while I can't use the flat to 100% satisfaction according to the rental agreement, and living in a condition for two months which is not safe.
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Opening Hours
Address

Foxtons
90 Notting Hill Gate
Notting Hill,London
Greater London
W11 3HP
020 7616 7000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £1,275,000 £1,630,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 4 14 19 8 1 1 0 0 2
Areas covered
  • W11
  • W2
  • W8
  • W10
  • W11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Latest Properties

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“Sawing your leg off is more comofrtable than ......”

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Oct 13,2023
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By: 'Nash'
Oct 13,2023
0 people found
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Sawing your leg off is more comfortable than their service...
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“We thought we had found a lovely flat. The ag......”

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Sep 23,2023
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By: 'Tiffany'
Sep 23,2023
1 people found
this helpful
We thought we had found a lovely flat. The agent said he would make sure it would be refurbished and all up to scratch for us to move in. We agreed to let it even though the start date was way later than we needed. ...
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“Immoral & Negligent Service...”

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Oct 28,2022
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By: 'Unhappy Tenant'
Oct 28,2022
0 people found
this helpful
Absolutely stay away from this agency, especially the Notting hill branch. Staff are negligent and incompetent, siding with immoral landlords who don't look after their property then try to sting you with a huge bill during the cost of living crisis. Hard to get hold ...
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By: Ibrahim Jamal
Nov 03, 2022
View all comments (1)
Never had negligence and negative experience until I dealt with Foxton agency, double standard, I paid a deposit and one month advance along with signing a legal tenancy contract, and after 3 weeks I have been informed by ( my deposit) company that's the tenancy agreement was cancelled by the agent so someone paid extra money for rent then simply dismissed my legal contract. For the last 3 weeks been trying to refund my money with no success. Please stay away from this double standard agent ...

“Terrible experience...”

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Oct 07,2022
Minithumbdown
By: 'Unhappy Tenant'
Oct 07,2022
0 people found
this helpful
I rented a 2 bedroom furnished flat in Notting Hill, through Foxtons and managed by their property management company. l arrived to 1 unmade bed, and 1 bed with a rumpled sheet half on it. Filthy stained carpet, broken curtains in every room. Chipped paint, no wifi but ...
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“Foxtons Letting Team very untransparent and s......”

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Sep 20,2022
Minithumbdown
By: 'Anton Matveev'
Sep 20,2022
0 people found
this helpful
Foxtons Letting Team very untransparent and spread misinformation to me about my deposit return. Called about my deposit on Monday and was told my deposit was ready and will be released by the account team the same day. No word from them so I called ...
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“I was looking for a property and the staff wa......”

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Jun 30,2022
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Romina
By: '22'
Jun 30,2022
0 people found
this helpful
I was looking for a property and the staff was not helpful at all. Specially Romina. I ended up going to another company...
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“Awful experience, unprofessional, no assistance whatsoever...”

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Aug 30,2021
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By: 'Fabrice VEYSSE'
Aug 30,2021
1 people found
this helpful
We rented a flat in Bayswater for about a year. They are super nice with you..until you move in and sign the contract. Once they get the money.. nothing! When we moved in, the flat was far from being clean and many lights were ...
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“Dealt with this idiot called * from ......”

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Dec 17,2020
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By: 'Bean Extract'
Dec 17,2020
2 people found
this helpful
Dealt with this idiot called * from Foxtons, total arrogant stuck and totally crooked. Avoid at all costs!!! Too many red flags, steer well clear of this del boy. Not fit to be an agent....
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“Beware if you are an international client. Th......”

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Aug 22,2019
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Danielle
By: 'Ellie'
Aug 22,2019
3 people found
this helpful
Beware if you are an international client. This company has one bottom line: to make money. They do not value relationship or client needs. Any advantage they can take, they will. Greedy and only working for commission (especially Danielle Edwards), beware....especially if you are ...
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“Full disclosure - I did not rent a flat with ......”

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Aug 22,2019
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By: 'Max'
Aug 22,2019
4 people found
this helpful
Full disclosure - I did not rent a flat with them because the experience was horrible from the first phone call. I was assigned to * and, after bombarding me with questions for 20 minutes, he then told me that my requests were unreasonable and that I ...
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“If you can avoid dealing with Foxton you should. Yes ......”

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Dec 29,2017
Minithumbdown
By: 'Quan'
Dec 29,2017
4 people found
this helpful
If you can avoid dealing with Foxton you should. Yes they tend to have very good properties, and that's why we were their customer for the last three years having leased a great flat listed under Foxton back in 2014. But if you are choosing between ...
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Comment on agent fees
Unreasonable fees which are the highest of any agency we have come across in London. Then there is the high renewal fee. We had to pay Foxton about 100 pounds per renewal for their zero value add. They take zero responsibility for flat issues, not even able to provide advice when our hearing broke in winter. Basically they only show up to make a sale and collect payment.
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“My family have been using Foxtons for years and this ......”

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Jan 27,2017
Minithumbdown
By: 'Barra'
Jan 27,2017
1 people found
this helpful
My family have been using Foxtons for years and this time I did a MANAGED short let, mind you it is winter in London and it's been quite cold. My heating isn't working and to reset it has been an issue. I informed Foxtons of ...
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“We were very unhappy with Foxtons. 1. We moved in the ......”

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Jan 12,2017
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By: 'Jana'
Jan 12,2017
3 people found
this helpful
We were very unhappy with Foxtons. 1. We moved in the flat and it was not cleaned at all. Because they had failed to book cleaners. We had already unpacked and cleaned most of it ourselves when cleaners came to swipe half the floors and brush ...
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Comment on agent fees
Too expensive. You pay and you do not get anything in return.
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“Hopeless, totally hopeless. Only interested in closing the deal and ......”

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Oct 13,2016
Minithumbdown
By: 'dontchoosefoxtons'
Oct 13,2016
1 people found
this helpful
Hopeless, totally hopeless. Only interested in closing the deal and becomes unreachable after. When I decide to end the lease, their agents come barging into the home for viewing with prospective tenants just days after WITHOUT bothering to inform. After lease ends and they have ...
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“We will never use Foxton's again and advise everyone we ......”

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Nov 01,2015
Minithumbdown
By: 'Sousa'
Nov 01,2015
2 people found
this helpful
We will never use Foxton's again and advise everyone we know against using Foxtons. The flat hunt did not go wrong however they pressure you into a rushed decision and promise a million things that will not happen once the contract is signed. If it ...
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What agent could do to change your mind?
Fees are stupidly high and even to leave they charge you to provide a reference to the following landlord/agent.
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Comment on agent fees
Fees are stupidly high and even to leave they charge you to provide a reference to the following landlord/agent.
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“Ive dealt with many agents throughout London over the last ......”

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Oct 07,2015
Minithumbup
By: 'Kaveh'
Oct 07,2015
0 people found
this helpful
Ive dealt with many agents throughout London over the last decade in buying, selling and renting (both as a landlord and tenant). There is a reason why Foxtons is the market leader and its because they are the best in the business. Thomas was outstanding. ...
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“We visited Foxton's offices in Notting Hill in December 2014, knowing ......”

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Aug 05,2015
Minithumbup
By: 'Kit'
Aug 05,2015
0 people found
this helpful
We visited Foxton's offices in Notting Hill in December 2014, knowing we would be renting a flat in London the following winter (2015-2016). We also visited several other short let options. Everyone told us not to try to look for anything until just a few months ...
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“David Roberts managed a very difficult sale brilliantly. If it ......”

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May 14,2015
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By: 'Penny'
May 14,2015
0 people found
this helpful
David Roberts managed a very difficult sale brilliantly. If it wasn't for his character, skill and hard work this sale would never have happened due to the very diverse nature, conflicting interests and strong characters of all parties involved who up to the last minute ...
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“Jose answered all our questions by phone or mail at ......”

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Apr 14,2015
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By: 'Robert'
Apr 14,2015
0 people found
this helpful
Jose answered all our questions by phone or mail at short notice, he was very helpful, friendly and supportive. We would definintely recommend him....
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Comment on agent fees
Quite high fees for starting a tenancy.
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“Jose was an absolute godsend In helping us find our ......”

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Apr 08,2015
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By: 'lollipop85'
Apr 08,2015
0 people found
this helpful
Jose was an absolute godsend In helping us find our let. Very hard working and knowledgeable. We are extremely pleased with our new home! Thank you Jose! Will highly recommend him to anyone we know looking for a let....
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“I just wanted to say that my experience with Foxtons ......”

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Apr 08,2015
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By: 'Molly'
Apr 08,2015
0 people found
this helpful
I just wanted to say that my experience with Foxtons was great. I had a difficult time at the start with the loss of two flats in Notting Hill, but Jose never gave up and he found me the most beautiful flat in Holland Park, ...
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“I would recommend Jose Bailao of Foxtons for his exceptional ......”

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Dec 31,2014
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By: 'Pashley'
Dec 31,2014
0 people found
this helpful
I would recommend Jose Bailao of Foxtons for his exceptional customer service. He was a great help in assisting us move into Central London. He spent over 2 hours running us around in his car on a Sunday showing us the area and being creative with ...
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“Jose Bailao quickly identified the type of flat that we ......”

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Dec 05,2014
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By: 'P.'
Dec 05,2014
0 people found
this helpful
Jose Bailao quickly identified the type of flat that we were looking for and also took into consideration our budgeting requirements. We felt like we had all his time and when we requested to see a property after hours, he did not hesitate to stay ...
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“Jose Bailao helped me find my current home, which I ......”

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Nov 06,2014
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By: 'Karina'
Nov 06,2014
0 people found
this helpful
Jose Bailao helped me find my current home, which I enjoy a lot. He made me acknowledged quickly with the area and gave a few useful advices. Was also patient and consistent with the search. We managed to find a perfect apartment within my budget. ...
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“I had a great experience with Jose, my best agent ......”

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Oct 27,2014
Minithumbup
By: 'Nina'
Oct 27,2014
0 people found
this helpful
I had a great experience with Jose, my best agent experience by far. He was incredibly helpful from the start giving me advise on how to best structure my referencing and search. He had three matching properties to show me, but I only got to ...
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“Twice in a row this agent from Foxtons has entered ......”

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Oct 06,2014
Minithumbdown
By: 'TiredofFoxtons'
Oct 06,2014
2 people found
this helpful
Twice in a row this agent from Foxtons has entered into my flat without my prior consent or discussing with me if it's convenient. They have reminded me more than I care to remember, on several occasions, that if they give a minimum of 24 hours ...
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What agent could do to change your mind?
Change their practice.
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Comment on agent fees
I paid almost 500 pounds for a 1 minute viewing, and 10 minutes of signing the lease agreement.
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“Jose Balaio recently helped us find an apartment for my ......”

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Sep 20,2014
Minithumbup
By: 'Sheila'
Sep 20,2014
0 people found
this helpful
Jose Balaio recently helped us find an apartment for my daughter. We had a wonderful experience with him. If it wasn't for Jose we would have not continued with Foxtons. He was diligent, concerned, and personable. He is a real asset to Foxtons and I ...
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“Even thought I have seen all the negative reviews and ......”

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Sep 16,2014
Minithumbdown
By: 'Maria'
Sep 16,2014
2 people found
this helpful
Even thought I have seen all the negative reviews and was aware that I will be getting an overpriced flat and paying extras just because it is a very big and well known agency I have decided to take my chances as I thought that ...
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What agent could do to change your mind?
Train your staff properly, do not lie to your clients, stop overpricing your properties.
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“I can only think that these positive reviews are written ......”

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Apr 29,2014
Minithumbdown
By: 'Ricky'
Apr 29,2014
4 people found
this helpful
I can only think that these positive reviews are written by Foxtons as I have had dealings with them more than once and I find them underhanded (writing energy suppliers into the contract - Spark - without the landlords or my consent), rude (they only ...
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“We had a great experience with Foxton's. We found them ......”

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Feb 07,2014
Minithumbup
By: 'Jim'
Feb 07,2014
1 people found
this helpful
We had a great experience with Foxton's. We found them to be professional and sharp in all respects. Stuart Bennett is the manager and I can see he marshals his troops very effectively. We had our flat valued by four agencies including Stuart at Foxtons. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:02 PM 30/08/2017 by Daisy Mason

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