We rented a property through Hotblacks a few years ago. They were sweetness and light before we signed the contract, but when it came to renewal they were rude, obnoxious and insisted on increasing the rent. When we tried to explain that we could not afford the increase and negotiate on the basis that we were good tenants the lettings manager was very aggressive and intimidating. We came home that afternoon to find a sign had been put up outside the house. We moved out and I would never ever use them again for sales or lettings. Horrible people.