100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Dec 16,2013
Dec 16,2013
5
people found
this helpful
this helpful
The level of service has been appalling. I cannot believe companies like this still exist. To elaborate further
1. The individual mentioned above has absolutely no customer service skills. He is extremely rude and does not follow up on any requests. We have had to chase him up for weeks before getting a response and he does not take any initiative!
2. The company and its staff have an attitude of not caring and only doing the bare minimum. They are not proactive
3. Beware of this company as they will not disclose many facts about the property. We moved into the most disgusting property and were not informed that it would not be professionally cleaned nor cleaned to a decent level. The property, when we moved in, had faecal matter in the toilets and blocked shower drains with hair and disgusting muck all around the showers.
4. The company does not communicate to the landlord and we had to chase up many times before the landlord took any action.
5. We paid all our rents on time and satisfied our contract. At the end of the tenancy Nigel and the landlord delayed significantly in providing us with details of any issues. We had to chase up every few days for this. The estate agent did not care and did not follow up. They don't even provide any updates. I have never dealt with such an incompetent bunch who do not care for their customers. A totally useless company.
6. The property that we left was in a much better condition as stated in the check in report. Once the issues were provided - took them over 2 weeks after the end of the tenancy! , and very minor issues too!, the letting company took very long in arranging for someone to value the cost - in my opinion this would not even be more than £100. After complaining for a long time over the phone they told me that finally someone would go out that day. I waited a few days and no one valued the damages yet. I called them up a week later and they mentioned that the valuer had just visited the property! and that they were waiting on him to provide an estimate. By the way, this discussion was with Nigel again, and he was very RUDE, on the phone. If you are ever looking to rent in Surrey, my advice is to stay clear of this guy and company. They will not provide any service to you and have a 'don't care' attitude.
I still have not received my deposit and have no idea on what to do. It is very unethical and unfair given that I paid all my rents on time and never had any issues.
1. The individual mentioned above has absolutely no customer service skills. He is extremely rude and does not follow up on any requests. We have had to chase him up for weeks before getting a response and he does not take any initiative!
2. The company and its staff have an attitude of not caring and only doing the bare minimum. They are not proactive
3. Beware of this company as they will not disclose many facts about the property. We moved into the most disgusting property and were not informed that it would not be professionally cleaned nor cleaned to a decent level. The property, when we moved in, had faecal matter in the toilets and blocked shower drains with hair and disgusting muck all around the showers.
4. The company does not communicate to the landlord and we had to chase up many times before the landlord took any action.
5. We paid all our rents on time and satisfied our contract. At the end of the tenancy Nigel and the landlord delayed significantly in providing us with details of any issues. We had to chase up every few days for this. The estate agent did not care and did not follow up. They don't even provide any updates. I have never dealt with such an incompetent bunch who do not care for their customers. A totally useless company.
6. The property that we left was in a much better condition as stated in the check in report. Once the issues were provided - took them over 2 weeks after the end of the tenancy! , and very minor issues too!, the letting company took very long in arranging for someone to value the cost - in my opinion this would not even be more than £100. After complaining for a long time over the phone they told me that finally someone would go out that day. I waited a few days and no one valued the damages yet. I called them up a week later and they mentioned that the valuer had just visited the property! and that they were waiting on him to provide an estimate. By the way, this discussion was with Nigel again, and he was very RUDE, on the phone. If you are ever looking to rent in Surrey, my advice is to stay clear of this guy and company. They will not provide any service to you and have a 'don't care' attitude.
I still have not received my deposit and have no idea on what to do. It is very unethical and unfair given that I paid all my rents on time and never had any issues.
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Dec 11, 2015
Can we say that as a company we take all reviews seriously and as such we can now say that the member of staff mentioned above is no longer employed by this company. Anything done or said by that individual is not in any way a reflection of this company merely a reflection of himself.
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Latest Reviews
22nd Jun 2018
reviewed by 'Erik'
30th Jul 2015
reviewed by 'Mrs'
16th Dec 2013
reviewed by 'Avinash'
Opening Hours
Address
Libra Sales and Lettings
55 Old Woking Road
West Byfleet
Surrey
KT14 6LF
01932509898
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £325,000 | £325,000 |
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- Kt14 6lf
- Gu215ab
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jun 22,2018
Jun 22,2018
0
people found
this helpful
this helpful
Great customer service and lovely property. Thank you Gigi and Andrew for your patience in answering all my questions. It has been a pleasure....
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Jul 30,2015
Jul 30,2015
3
people found
this helpful
this helpful
We are so glad that we chose Libra Sales & Lettings on the sale of our home. The team at Libra worked really hard and were efficient and courteous at all times, resulting in the successful sale of our house. Andrew Bull, Branch Manager spent quality ...
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Dec 16,2013
Dec 16,2013
5
people found
this helpful
this helpful
The level of service has been appalling. I cannot believe companies like this still exist. To elaborate further
1. The individual mentioned above has absolutely no customer service skills. He is extremely rude and does not follow up on any requests. We have had to chase ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11, 2015
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Can we say that as a company we take all reviews seriously and as such we can now say that the member of staff mentioned above is no longer employed by this company. Anything done or said by that individual is not in any way a reflection of this company merely a reflection of himself. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Branch Manager
Last updated at 11:26 AM 04/07/2017 by Andrew Bull
