Brighton and Hove, Hove, BN3
4.7/5, 191 reviews
92% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Brices Sales and Lettings - Click to Visit Our Website

“Unhelpful: Check!Inconsistent: Check!Overpriced: Check!In a saturated market ......”

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Dec 16,2013
Minithumbdown
Louise
By: 'EmmaSeenut'
Dec 16,2013
5 people found
this helpful
Unhelpful: Check!
Inconsistent: Check!
Overpriced: Check!

In a saturated market this is an agency I would avoid using at all costs. Having booked a number of viewings, let down at the last moment standing outside the property I was due to view. When I called to speak to a manager I got the delightful Louise trying to objection handle every time I tried to speak. Now forgive me if I am wrong but normally an apology or even a sympathetic ear is a normality of customer service within buisness. However I recieved a monologue on how wonderful her company was, how excellent her staff were and the the exceptional aservice they provide. I didn't call to clarify this, I called to find out why I took time out of work to be let down 5 minutes before a viewing. A agency based on pure smoke screen and mirrors. They market and promote a 'fantastic service' which I imagine you will be hard pushed to get through this over priced (they're fee's are of the highest locally) luckily having been let down I did not get the opportunity to rent through this company. Luckily enough I was able to secure a property through an alternative agency with fee's at nearly half the cost.

I would avoid at all costs.
What agent could do to change your mind?
The manager to be given refresher training in customer service.
Attached Filesnbsp;
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By: Louise Brice
Jan 16, 2014
Dear Emma, I am very sorry to read your comments about your experiences and this goes against our ethics and business model. I do not recall our conversation and I was not in the office for the whole of December due to an accident injury. I am confident that had I spoken to you I could have 'cleaned up' any issues or problems and certainly would have attempted to do this in a gentle and professional manner. I have checked our records for November and December to source a phone number for you so I can call you but cannot find any bookings. Could you please call me to let me know when the failed viewing and our conversation happened as I would like to look into this further and put things right? Louise Brice

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Opening Hours
Address

Brices Sales and Lettings
30c Western Road
Hove
East Sussex
BN3 1AF
01273 323000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £145,000 £825,000
Lettings 100% 95% £525 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
24 1 74 9 40 1 34 0 4 4
Areas covered
  • BN3
  • Brighton
  • BN1
  • Hove
  • BN2
  • BN3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Latest Properties

No Properties

“First class!...”

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Mar 03,2021
Minithumbup
Alex
Louise
By: 'Laura'
Mar 03,2021
0 people found
this helpful
Brice’s have provided us with faultless service when selling our property despite the pandemic and many obstacles along the way. It was a very lengthy selling process but we never felt a nuisance and were treated with kindness and respect at all times. Alex ...
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“Fantastic service and back up...”

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Oct 15,2020
Minithumbup
Louise
Alex
By: 'Keith'
Oct 15,2020
0 people found
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Fantastic service and back up from Louise and Alex at Brices - helped us every stage of the way and strong communication and friendly helpful service - highly recommend - Keith and Tina...
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“Brices are the best agency we have ever worke......”

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Aug 14,2020
Minithumbup
Jason
Leah
By: 'Tom'
Aug 14,2020
0 people found
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Brices are the best agency we have ever worked with. They help when you have issues with the property and have also been very kind as we transition from renting to buying our first home....
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“Best agents in hove...”

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Aug 01,2020
Minithumbup
Louise
Alex
By: 'ewen'
Aug 01,2020
0 people found
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I've known the team at brices for many years, bought, sold and rented through them....they are always friendly , professional and really known their stuff...my favourite agents by a long long way....
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“Brices has gone above and beyond when helping......”

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Jul 30,2020
Minithumbdown
By: 'Jonathan'
Jul 30,2020
0 people found
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Brices has gone above and beyond when helping us as tenants of one of their properties. Anytime we had an issue they responded quickly and with excellent customer service. Certainly the fairest and most efficient agents I've ever rented from....
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“Reliable and kind....”

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Jul 29,2020
Minithumbup
Leah
Ellie Loveden BSc (Hons)
By: 'Bognar'
Jul 29,2020
0 people found
this helpful
They were kind, timely, reliable. I had a very positive experience with Brices. I am looking for reliability and fairness with such services, and they overdid their job as they were also very kind....
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“Friendly staff and fast responsive to our nee......”

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Jun 11,2020
Minithumbup
Ellie Loveden BSc (Hons)
Leah
By: 'Gary'
Jun 11,2020
0 people found
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Friendly staff and fast responsive to our needs. Really thankful experience with them. They helps us a lot. Really appreciate that....
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“A big thank you...”

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May 17,2020
Minithumbup
Louise
Alex
By: 'Diana'
May 17,2020
0 people found
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Thank you Louise and Alex - a bit of a roller coaster sale process but I fully appreciated your support along the way. My very best wishes, Di...
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By: Louise
May 17, 2020
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Thank you Diana. Full circle 13 years later since selling that amazing flat to you! And now breathe.... rollercoaster over! ...

“Fantastic service...”

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Feb 28,2020
Minithumbup
Louise
Ellie Loveden BSc (Hons)
By: 'James'
Feb 28,2020
0 people found
this helpful
I've let my flat through Brices for nearly 10 years and had excellent service from them throughout that time with virtually no gaps between tenants and smooth transitions each time. Louise, Ellie and Leah have always been very helpful and prompt with their communications and payments. ...
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“First Class! We are landlords and have been ......”

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Feb 24,2020
Minithumbup
Jason
By: 'Sue'
Feb 24,2020
0 people found
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First Class! We are landlords and have been using Brices for the last 9 years. Jason is extremely professional and goes the extra mile to find suitable tenants for us. We are extremely happy with the service we receive and can highly recommend....
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By: jason
Feb 24, 2020
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Thank you so much Sue, I can honestly say the pleasure is all ours and we all enjoy working with you. Your lucky tenants are always so well looked after and properties so well maintained, thanks for being such a fantastic landlord. ...

“1st class experience from Brices! It was an......”

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Feb 20,2020
Minithumbup
Jason
By: 'Gemma'
Feb 20,2020
0 people found
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1st class experience from Brices! It was an absolute pleasure dealing with Jason! He was so friendly and helpful, he listened to our needs and found us the perfect flat straight away! It was so refreshing after negative experiences with many other agents. Jason was ...
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By: jason
Feb 20, 2020
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Gemma, you've certainly brightened up a grey rainy day, thanks so much for your fabulous review it's much appreciated. I sincerely wish you both the very best and that this new exciting chapter of your lives provides nothing but success and happiness. I can't wait to see you both around the neighbourhood, thanks again. ...

“Brices are excellent - highly recommended! ......”

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Feb 06,2020
Minithumbup
Jason
By: 'Georgie'
Feb 06,2020
0 people found
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Brices are excellent - highly recommended! Jason has taken great care of us from the moment we expressed interest in one of Brices' letting properties. The service we received from him and Brices has been 5 Star from start to finish. Their professionalism and knowledge has ...
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By: jason
Feb 07, 2020
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Hi Georgie, thank you so much for posting such a lovely review. The team and myself sincerely appreciate hearing that we continue to provide a good service and are all very happy that you're settling into your new home so well, it is a lovely flat though :) All the very best of wishes from all of us here and thanks once again. ...

“Fantastic service. Highly recommended!...”

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Feb 04,2020
Minithumbup
Jason
By: 'Steven'
Feb 04,2020
0 people found
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We have nothing but good things to say about our experience with Brices. They have wonderful staff there but a special mention must go to Jason who is not only professional and attentive. But also willing to go the extra mile and it's all done ...
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“Jason was absolutely amazing, super patient a......”

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Jan 28,2020
Minithumbup
Jason
By: 'Jack'
Jan 28,2020
0 people found
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Jason was absolutely amazing, super patient and had answers to all our questions. He was so good that we pretty much wanted to rent a place through Brices just so he could be the guy that found us a place. Thanks Jason....
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By: Jason
Jan 29, 2020
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Thanks so much Jack, you're far too kind. I'm so happy that you and Georgie have found such a lovely flat, it's been an absolute pleasure dealing with both of you. I wish you both happiness and fond memories in your new home, thanks again it's much appreciated! ...

“Brices have been phenomenal since the start o......”

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Jan 14,2020
Minithumbup
Louise
Alex
By: 'Georgina'
Jan 14,2020
0 people found
this helpful
Brices have been phenomenal since the start of my search here in Hove- never failing to be helpful, honest and patient with my every need. Having worked in real estate in London for many years myself I generally approach agents with scepticism, but the team ...
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“Great experience with Brices!...”

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Oct 28,2019
Minithumbup
Jason
Leah
By: 'Eyal'
Oct 28,2019
0 people found
this helpful
We were looking for a flat for so long but then we came across an amazing flat that was managed by Brices. Jason is, by far, the nicest agent we had the pleasure of dealing with. He was extremely helpful and understanding and seemed genuinely ...
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By: Jason
Oct 28, 2019
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Thank you so much for your fantastic review. But you're far too kind Eyal, you certainly made things easy for me and I can confidently say that the whole team felt it was an absolute pleasure dealing with all three of you from the start. I'm glad that everything worked out and I sincerely wish your parents all the very best in their new home, thank you once again. ...

“fantastic.I have been renting for over 11 y......”

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Oct 13,2019
Minithumbup
Jason
Louise
By: 'Ben'
Oct 13,2019
0 people found
this helpful
fantastic. I have been renting for over 11 years and have never had a better service than Brices. Transparent, friendly and incredibly helpful. Thanks again...
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By: Jason
Oct 14, 2019
View all comments (1)
Thanks so much for the lovely review Ben, it's definitely much appreciated! You're a great guy and I'm certain that you'll be an excellent tenant for the lucky landlord, we're all a little sad that you will be moving into one of the few properties that we don't manage. You're in good hands though and we all wish you the very best in your new home, thank you again. ...

“A really different experience compared to oth......”

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Sep 19,2019
Minithumbup
Jason
By: 'Cheri'
Sep 19,2019
0 people found
this helpful
A really different experience compared to other letting agents. They really care about finding you the right place and they really look after you. I'm so glad I found a flat through Brices and that I get to give my money to them as they ...
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“The staff at Brices are consistently professi......”

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Sep 19,2019
Minithumbup
Jason
Leah
By: 'Ollie'
Sep 19,2019
0 people found
this helpful
The staff at Brices are consistently professional, friendly and helpful, especially Jason, with whom I dealt for several years, as well as his colleagues Leah and Ellie....
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“Absolutely superb...”

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Sep 19,2019
Minithumbup
Jason
Leah
By: 'Peter'
Sep 19,2019
1 people found
this helpful
From start to finish, Brices have been the quality and attentive service that ordinarily you can only dream of. From the friendly and thorough move-in service, to the speedy and effective communication, to the attention to detail with practically every aspect of the work. Particular ...
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“Professional, punctual, courteous, honest - a......”

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Aug 22,2019
Minithumbup
Jason
Leah
By: 'Christian'
Aug 22,2019
1 people found
this helpful
Professional, punctual, courteous, honest - an excellent agency. Highly recommended. From initial viewing to vacating the property, the service provided was exemplary....
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By: Louise Brice
Aug 22, 2019
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Thank you Christian, you were a fabulous tenant! ...

“Myself and my girlfriend are moving from Manc......”

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Jul 21,2019
Minithumbup
Jason
By: 'Richard'
Jul 21,2019
0 people found
this helpful
Myself and my girlfriend are moving from Manchester to Brighton, this is a big move, a 250+ mile move. Jason made us feel at ease with the process from the first phone call, he made it seem like we were moving a mile down the road. ...
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“The guys here have just been the best , so fr......”

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Jul 19,2019
Minithumbup
Jason
By: 'Danielle'
Jul 19,2019
0 people found
this helpful
The guys here have just been the best , so friendly so helpful and over all just nice genuine people who are happy to help. Especially Jason he has been an absolute super star! So happy and excited to move into our new home. Thanks again ...
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“End to end, excellent service!...”

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May 20,2019
Minithumbup
Jason
Emma
By: 'Stef'
May 20,2019
0 people found
this helpful
The expirience from arranging the viewing through to getting your foot in the door, was truly seamless. Excellent member of staff, welcoming, efficient, caring & overall exemplary!! I have moved a fair few times in my life & have never had such a joyous experience, it puts ...
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“Great and professional services...”

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Apr 30,2019
Minithumbup
Jason
By: 'Ildiko'
Apr 30,2019
0 people found
this helpful
I'm just wanted to tell you We are greatful. The maisonette is spotless. Everything working properly. Even we have a little surprise for our cat. We want to send a big thank you for the landlord for the kindness and the good care and effort. ...
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Staff picture Jason
(55)
Staff picture Alex
(52)
Staff picture Louise
(42)
Staff picture Ellie Loveden BSc (Hons)
(33)
Staff picture Leah
(27)
Staff picture Emma
(5)
Staff picture Donna
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Should you be dissatisfied with our service please contact our Office Manager Ellie Koutsouris in writing at ellie@brices.co.uk.
Last updated at 9:30 AM 01/09/2016 by Ellie Koutsouris

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Brices Sales and Lettings

Branch - Brighton and Hove, Hove, BN3