Colchester, CO1
1.4/5, 14 reviews
7% recommended
100% sales valuation accuracy
100% sales fee satisfaction

“Whatever you do, do not let Haart manage your property ......”

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Dec 15,2013
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By: 'I'
Dec 15,2013
5 people found
this helpful
Whatever you do, do not let Haart manage your property for you, they are totally useless. Last year, I used their "full management service" to manage the letting of a property I own in Colchester as I live too far away to manage it myself. The service is an absolute joke, they don't manage the property at all, they just give the tenants the keys, and leave them to it.

They said they would do an inspection once every three months, but I always had to remind them to do it, and after asking several times, they would give me a lame report of the condition of the property that had very little information on it and just said the property was in good condition. All the reports I got were identical to each other, making me doubt that they actually visited the property.

My suspicions were confirmed when I visited the property after the tenants had moved out and saw the pictures the cleaners took of the state the tenants had left the place in. The last inspection was supposedly done a month before they moved out (it was supposed to have been done two months before that, but as with the previous inspections, they hadn't done it of their own accord and I had to ask them several times to do it), and like the other reports, said the place was in good condition.

The carpet was filthy throughout the whole property, the bookcase had been moved into the landing restricting access down the stairs (almost certainly a hazard), there was loads of grease up the walls and on the ceiling in the kitchen and the kitchen table top had been completely burnt off, a socket had been damaged and was showing wires, a thermostatic value had been snapped of one of the radiators, the lawn mower had been dumped in the garden making it unsafe to use, there was a load of rubbish in the garden and it was heavily overgrown with weeds and bushes (at least a years worth of growth), and they had taken two of the expensive single divan beds from the bedrooms and dumped them in the garage (damaging them in the process) and bought cheap double beds and put them in the rooms instead.

Haart expect me to believe that all this was done in the month after the final inspection. What a load of crap!

So, the garden experienced a year's worth of growth in just one month, aye Haart? The tenants decided to buy double beds when they only had a month left in the property (they were students who were graduating this year, so they knew they wouldn't want to renew the contract for another year), aye Haart? The tenants were clean and tidy and perfect for 11 months, but then had personality transplants and become slobs who lived in their own filth for the last month, aye Haart? What complete nonsense.

As most landlords know, inspections are extremely important as they allow you to see if the tenants are looking after your property, and if they are not, you can try to get them to correct their ways (and if they don't, then you can evict them and therefore try to minimise the damage they can do). But as Haart didn't seem to do the inspections, the tenants were just left to cause more damage to my property that possibly could of been prevented. It's now going to cost me thousands of pounds to get the property back into the state it was in when the tenants first moved in.

So, a warning to all landlords, DO NOT TRUST HAART TO MANAGE ANY OF YOUR PROPERTIES, THEY WILL JUST TAKE YOUR MONEY AND DO NOTHING FOR IT.
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Opening Hours
Address

haart
18-20 Head Street
Colchester
Essex
CO1 1NY
01206 546432

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £180,000 £180,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 0 6 1 1 0 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Dealing with my son's tenancy....”

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Jun 19,2019
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By: 'DEATH'
Jun 19,2019
1 people found
this helpful
My son was found dead at one of the properties that Haart was the letting agent for. The way I was dealt with in trying to deal with his affairs was totally inhuman in compassionate and downright disgraceful. . There was no understanding of the way ...
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Comment on agent fees
appalling
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By: Carolyn Holt
Jun 19, 2019
View all comments (1)
Good Afternoon. Firstly I would like to extend our sincerest condolences to you. I believe your son was renting a property outside of Colchester, so we have passed your comments to the relevant Branch and the Kent Property Management team. Please do contact them on 01634 753538. Kind regards Carolyn, haart Lettings, Colchester. ...

“Haart have been amazing in the selling of our home ......”

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Dec 16,2017
Minithumbup
By: 'Danielle'
Dec 16,2017
0 people found
this helpful
Haart have been amazing in the selling of our home and the purchase of our new home. They kept us up to date with any relevant information and were more than happy to help answer any questions we had. The service provided was excellent, staff ...
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Comment on agent fees
Good
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“The service is terrible. I do not have heat at ......”

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Dec 07,2015
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By: 'filiz'
Dec 07,2015
1 people found
this helpful
The service is terrible. I do not have heat at home for almost three moths and I am a pregnant woman who is going to give birth within two weeks. Two radiators in bedrooms do not work since I moved the house and none fixed ...
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“This experience has been HORRIBLE!!! When coming over from Sweden ......”

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Feb 27,2015
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By: 'Very'
Feb 27,2015
2 people found
this helpful
This experience has been HORRIBLE!!! When coming over from Sweden to the Uk to view, they messed up my viewing and didn't tell me! I ended up coming here, spending lots of money and wasn't able to see ANY of the properties they were going ...
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By: Customer Relations Manager
Mar 05, 2015
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Hello I am very sorry to hear about your experience. Please email help@haart.co.uk so we can investigate this for you and ensure there are no further delays. Many thanks Melanie Smith Customer Relations Manager ...

“I was left feeling disappointed and lied to by the ......”

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Dec 08,2014
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By: 'Jane123'
Dec 08,2014
1 people found
this helpful
I was left feeling disappointed and lied to by the Chelmsford branch of Haart estate agents . After having and offer accepted we expected all to run smoothly. We were first time buyers and the vendors had no chain. After months of hearing nothing and chasing ...
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What agent could do to change your mind?
Been honest
Attached Filesnbsp;
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By: Customer Relations Manager
Dec 12, 2014
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Hi Jane I'm really sorry to hear about these issues you faced. I will ensure your feedback is passed on, if there's anything else I can do to help please don't hesitate to contact me via email at help@haart.co.uk. Many thanks Melanie Smith Customer Relations Manager ...

“Iam at this moment waiting to hear when an agent ......”

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Nov 04,2014
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By: 'Mr'
Nov 04,2014
1 people found
this helpful
Iam at this moment waiting to hear when an agent will visit my tenant who is being evicted today. I have been told by the local office in Grays they no nothing about it and there is only one person in the office, therefore no ...
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What agent could do to change your mind?
The agent could have returned my calls, as a legal team they should have the answers to legal questions not say I will have to come back to you which they never did. I would like to have dealt with one person but the turnover of staff seems to make this impossible ,as a managing agent your company do not manage
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Comment on agent fees
I think the fee is far to high ,as I seem to be chasing Haarts to do there job
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By: Customer Relations Manager
Nov 24, 2014
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Dear Mr and Mrs Boorman, I am so sorry to hear about the issues you have faced. Please email me at help@haart.co.uk so I can look into this for you. Many thanks Melanie Smith Customer Relations Manager ...

“WARNING: to anyone thinking of using Haarts, Colchester - Do ......”

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Sep 29,2014
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By: 'MN'
Sep 29,2014
2 people found
this helpful
WARNING: to anyone thinking of using Haarts, Colchester - Do not even consider it. From the moment we moved in (when the rental house was filthy, there was no one available to do the check-in, we then had to beg for the check in report ...
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By: Customer Relations Manager
Oct 01, 2014
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Dear MN, I am so sorry to hear about your experience and the service you received. I will make sure to pass on your feedback. If you need any further help with this please do email me at customercare@haart.co.uk Many thanks Melanie Smith Customer Relations Manager ...

“Haart have been useless since we first decided to rent ......”

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Aug 28,2014
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By: 'Wallace'
Aug 28,2014
2 people found
this helpful
Haart have been useless since we first decided to rent through them 4 years ago. The first day we moved in I was clamped in my car parking space because haart didn't tell me I needed a permit. We didn't hear anything from them the whole ...
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By: Customer Relations Manager
Aug 29, 2014
View all comments (1)
Hi Wallace, Really sorry to hear about your experience. Please could you email the details to customercare@haart.co.uk so we can look in to this. We will also be able to look in to your deposit for you too. Many thanks, Melanie Smith, Customer Relations Manager. ...

“Impossible to get through to the agents and always dealing ......”

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Dec 18,2013
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By: 'Ruby'
Dec 18,2013
3 people found
this helpful
Impossible to get through to the agents and always dealing with different people. Fees are way too high and are for made up things. Had to chase the agents constantly to make sure they sent out the right forms and they never kept me informed ...
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“Whatever you do, do not let Haart manage your property ......”

Share on :
Dec 15,2013
Minithumbdown
By: 'I'
Dec 15,2013
5 people found
this helpful
Whatever you do, do not let Haart manage your property for you, they are totally useless. Last year, I used their "full management service" to manage the letting of a property I own in Colchester as I live too far away to manage it myself. ...
read full review
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“I have received a shockingly bad service for the past ......”

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Aug 06,2013
Minithumbdown
By: 'Sarah'
Aug 06,2013
3 people found
this helpful
I have received a shockingly bad service for the past three years from Spicehaarts Colchester, in every aspect of service. To top it off I have recently left the property to be told the landlord didn't want a final inspection, despite me pushing for an ...
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What agent could do to change your mind?
The maintenance team never phone you back or tell you to ring back tomorrow when you have water pouring through your ceiling. The whole company has communication issues, they dont speak to each other let alone to you. It would be good if they could stick to their word and give me my deposit back.
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“In what Capacity did you use the - It says ......”

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Jul 27,2013
Minithumbdown
By: 'Unhappy'
Jul 27,2013
6 people found
this helpful
In what Capacity did you use the - It says Sold a property using them. that should read they are unable to sell property after signing 20wk contract they took over 2 weeks to get the advert displayed as we wanted it photos epc etc prommised ...
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What agent could do to change your mind?
They could doe some of the things they prommised when they signed us up
Attached Filesnbsp;
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“Dreadful service all round. Local agent poor but customer service ......”

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Jul 14,2012
Minithumbdown
By: 'Nicholas'
Jul 14,2012
6 people found
this helpful
Dreadful service all round. Local agent poor but customer service at Colchester about as bad as it could be. Have now given them notice. Liz Nelson - all your promises have come to nothing. No communication, excessive quotations for works, incorrect inventory reviews, constant changing ...
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“The property management in Colchester is terrible. They do not ......”

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May 19,2012
Minithumbdown
By: 'Unhappy'
May 19,2012
7 people found
this helpful
The property management in Colchester is terrible. They do not return the calls, nor e-mails. No matter how many times I have to call them or write to them for over 2 months. Things have not been resolved. Their answers are: either he is not in ...
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By: unhappy
Dec 04, 2012
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Absolutely agree with this.as soon as haart moved to Colchester in an obvious cost cutting excersize, the customer service has all but evaporated!someone needs to investigate the Colchester branch for,quite frankly,unacceptable customer service.you can't just ignore your tenants and landlords for months.I also,as a tenant,do not believe that you 'cant get hold of the landlord' - It's been 11 months,has he/she dissapeared? ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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