As soon as we had given them the admin fee (which was exorbitant) and our deposit, three of the employees at the agent were incredibly rude, telling us we would not get into the property on time because of their mistake and shouting down the phone. Every time we ring they become aggressive and very rude. I'm uncertain whether this is sexist, agism, or simply incompetance, but I've never been so rudely spoken to in my life. The manager/owner is polite and very helpful however. They were lovely until they had our money, and then they didn't want to know.