White & Russell
Basingstoke, RG24
4.8/5, 55 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“Excellent customer service from White & Russell. Every time I called ......”

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Dec 12,2013
Minithumbup
By: 'MR'
Dec 12,2013
0 people found
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Excellent customer service from White & Russell. Every time I called or emailed, I received a very quick reply. All communications were in plain English and always to the point - whether it was good news or bad news. Sarah was always polite and did all the chasing for me. Whenever I called, Sarah would remember who I was, what I was buying and the progress - I didn't feel like I was just a number and I had to repeat myself every time I called! This is something that you rarely get these days. I would definitely recommend them.
Thank you for finding me my first home and thank you Sarah for making this such a smooth experience.
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Opening Hours
Address

White & Russell
The Manor House, Lutyens Close
Old Basing,Basingstoke
Hampshire
RG24 8AG
01256 819491

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £128,000 £374,000
Lettings 100% 99% £725 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 10 2 24 0 3 0 3 1
Areas covered
  • RG21
  • RG22
  • RG23
  • RG24
  • RG25
  • RG26
  • RG27
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS DPS
Latest Properties

No Properties

“Highly recommend!...”

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Feb 23,2021
Minithumbup
By: 'Claudia'
Feb 23,2021
0 people found
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I highly recommend Keith and the team from White & Russell. Keith helped me finding the perfect appartment for me, he is very friendly, professional, responsive on the emails and provided everything that I asked for. I am very happy that I've choose to go further ...
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“I start this relationship with White and Russ......”

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Feb 18,2021
Minithumbup
By: 'diogo'
Feb 18,2021
0 people found
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I start this relationship with White and Russel, when I start to try to find a new house in Basingstoke, my landlord was selling the house that I was renting, talking with Keith he and Sarah help me and my partner to find a new ...
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“Very friendly team of experienced letting age......”

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Feb 16,2021
Minithumbup
By: 'Paul'
Feb 16,2021
0 people found
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Very friendly team of experienced letting agents. No issues in the roughly 5 years I've been with them (minor tenant issues obviously but not caused by the agent). Excellent service and price and everything runs like clockwork. Have no hesitation in recommending....
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“fast, friendly, efficient....”

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Feb 16,2021
Minithumbup
By: 'Andy Wilson'
Feb 16,2021
0 people found
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As a landlord they offer fast, efficient and friendly service. a joy to work with and always good service. highly recommended, particularly as it’s a family business .... you can tell it means more which shines through vs the “chain” competition....
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“Exellent service at a very reasonable price. ......”

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Feb 16,2021
Minithumbup
By: 'Paul'
Feb 16,2021
0 people found
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Exellent service at a very reasonable price. Very professional, helpful and friendly. I wouldn't hesitate to recommend to anyone looking for a letting service....
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“Reliable, friendly and efficient...”

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Feb 16,2021
Minithumbup
By: 'Tracey'
Feb 16,2021
0 people found
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White & Russell always give me great service, they organise everything for me quickly and efficiently. They are on top of everything that is required for landlords any changes in rules or legislation they will know what to do and inform you with plenty of notice. ...
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“Excellent service. Friendly, professional an......”

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Feb 16,2021
Minithumbup
By: 'Margot'
Feb 16,2021
0 people found
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Excellent service. Friendly, professional and thorough. Always on the ball. Quick to respond to any eventuality. I wouldn't hesitate in recommending them....
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“Excellent Letting Agent...”

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Feb 16,2021
Minithumbup
By: 'Denise'
Feb 16,2021
0 people found
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Professional, polite and friendly. They are happy to answer any queries and give comprehensive and knowledgeable advice when asked. I have let my property with them for some time and am very happy with the excellent value service they provide....
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“Keith Russell has provided a very professiona......”

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Feb 16,2021
Minithumbup
By: 'Michael'
Feb 16,2021
0 people found
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Keith Russell has provided a very professional tenant finding service for us at competitive rates. I would certainly recommend White and Russell and consider using them again. MG...
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“Always happy to help - even during COVID-19!...”

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Feb 15,2021
Minithumbup
By: 'Luke'
Feb 15,2021
0 people found
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White & Russell were fantastic when we were looking for a property during the first Covid-19 lockdown. Sent us photos and got the previous tenant to send us more photos of the property too which set our minds at ease given a viewing was not possible. ...
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“Highly recommended White & Russell for anyone......”

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Feb 15,2021
Minithumbup
By: 'Hannah'
Feb 15,2021
0 people found
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Highly recommended White & Russell for anyone wanting to buy or rent, we have been renting with them for 2 years now and can honestly say it’s the best letting agent we have used. Professional and very helpful nothing is too much trouble....
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“Great service...”

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Feb 15,2021
Minithumbup
By: 'Emma'
Feb 15,2021
0 people found
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I highly recommend White & Russell. They provided an honest, efficient and easy service with my house sale. Within a week of my house being on the market, I'd accepted the offer of full asking price and completed within a month...
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“Happy tenants...”

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Feb 15,2021
Minithumbup
By: 'Gemma'
Feb 15,2021
0 people found
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Fantastic letting agents. Communication is always quick and problems resolved efficiently. Happy with communication before we moved in and throughout our tenancy....
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“The best estate agent I've ever dealt with!...”

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Feb 13,2021
Minithumbup
By: 'Claire'
Feb 13,2021
0 people found
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I used White and Russell to sell my property a few years ago and didn’t hesitate to entrust them with the sale of my elderly Mother’s home. Keith and Sarah ensured my Mother’s safety was top priority as the sale was during ...
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“Amazing customer service and easy process...”

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Feb 12,2021
Minithumbup
By: 'Georgia R.'
Feb 12,2021
0 people found
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My partner and I have been renting with White & Russell for 6 months now, my partner has also rented from them for a 2 year period in the past. They made our moving in process really simple and easy (even during the pandemic) and ever since they ...
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“Keith and Sarah run a very well organised age......”

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Feb 12,2021
Minithumbup
By: 'Andrea'
Feb 12,2021
0 people found
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Keith and Sarah run a very well organised agency. Always professional with high standards of service. Friendly and reliable. I would recommend them to anyone thinking of using their expertise....
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“Fully managed rental...”

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Feb 05,2021
Minithumbup
By: 'Thomas'
Feb 05,2021
0 people found
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I used White & Russell to let my house on a fully managed basis. Completely stress free experience, great service & good tenants found within a week at the marketed price. Would 100% recommend to anyone after a similar service....
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“Prospective Tenant Planning to keep your deposit before you even view the property....”

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Apr 20,2019
Minithumbdown
By: 'Michelle'
Apr 20,2019
0 people found
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My husband and I saw a property with this agent last weekend. The photos on Rightmove were clearly photo shopped, my husband was still looking for the living room even though we had entered the living room! In the original pictures there was a large ...
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Comment on agent fees
Appeared reasonable on paper until you speak to the viewing agent who plans to keep some to all of your deposit before even showing you the whole property.
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By: Keith Russell
May 16, 2019
View all comments (1)
I am amazed to see such comments. Quite simply amazed. We have neither the time or ability to "photo shop" images, would even know where to start. I find it quite incredible how someone unknown to us can leave such a scathing post. I would suggest anyone reading this look at the comments from all the people who have actually used us, not just shown around a property. Quite pathetic! ...

“Excellent lettings agency...”

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Apr 04,2018
Minithumbup
By: 'Happy'
Apr 04,2018
0 people found
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As tennant of a property handled by Keith and Sarah we found them to be very helpful, always on hand to resolve any issues however minor and completely professional. They were faultless from first viewing to end of tenancy checkout and we would highly recommend ...
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Comment on agent fees
Good
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“At the beginning you will get an excellent service. However, ......”

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Apr 25,2017
Minithumbdown
By: 'Sam'
Apr 25,2017
2 people found
this helpful
At the beginning you will get an excellent service. However, when you think to get out, you pay a lot of money like professionalism cleaning service which is not in the contract so be careful. I am in dispute to get my deposit back....
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By: Michelle
Apr 19, 2019
View all comments (1)
Went to view a property last weekend, the pictures had clearly been photos shopped and the property appeared to be far smaller than my husband and I could ever imagine. Extremely frustrating when you have travelled a number of miles to see the property. We are then met with an agent, ask him about agent fees how much we had to pay, without us even asking him about return of deposit he then goes off onto a complete tangent saying it all depends on how clean we keep the property we will not get a ...

“This is the second time I have used White and ......”

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Jul 15,2016
Minithumbup
By: 'Annie'
Jul 15,2016
0 people found
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This is the second time I have used White and Russell to sell my property, and they have delivered an excellent quality of service to me. I didn't bother to talk to any other agent, as I knew from last time that both Keith and ...
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Comment on agent fees
Very reasonable fees - no issues with them at all. They might not be the cheapest when compared to these online agents these days, but you get what you pay for. There is no way we would have exchanged contracts when we did, and the stress levels would have been horrific without the personal service provided by Keith and Sarah. They have well and truly earnt their fees, and delighted with their service.
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“I just wanted to say a massive Thank you for ......”

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Dec 19,2013
Minithumbup
By: 'craig'
Dec 19,2013
0 people found
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I just wanted to say a massive Thank you for all your help in not only selling my property extremely quick but the attention to detail you showed in assisting with the issues on the property I was buying. You really went above and beyond ...
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“Excellent customer service from White & Russell. Every time I called ......”

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Dec 12,2013
Minithumbup
By: 'MR'
Dec 12,2013
0 people found
this helpful
Excellent customer service from White & Russell. Every time I called or emailed, I received a very quick reply. All communications were in plain English and always to the point - whether it was good news or bad news. Sarah was always polite and did all ...
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“I went to 4 letting agents and they reminded me of ......”

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Dec 09,2013
Minithumbup
By: 'Happy'
Dec 09,2013
0 people found
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I went to 4 letting agents and they reminded me of the very worst type of 1980's estate agents possible ¢â‚¬â€œ complete with loud manner with clothes to match. It was a great relief when I found White and Russell. They could not have been more helpful ...
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“When selecting an agent I interviewed 6, some may think this ......”

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Oct 17,2013
Minithumbup
By: 'Chris'
Oct 17,2013
0 people found
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When selecting an agent I interviewed 6, some may think this is over the top but i wanted to get it right and spoke to people from major chains, large local agents and smaller independents. There was little in it when it came to the financial ...
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“The team at White and Russell were the perfect blend ......”

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Sep 08,2013
Minithumbup
By: 'LindsnDunk'
Sep 08,2013
0 people found
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The team at White and Russell were the perfect blend of professionalism and friendliness from the first meeting through to the completion of the sale. We found the valuation to be realistic and appreciated the care taken to learn what was special about our property ...
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“Very professional and efficient service from both Sarah and Keith. ......”

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Aug 09,2013
Minithumbup
By: 'Victoria'
Aug 09,2013
0 people found
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Very professional and efficient service from both Sarah and Keith. From the moment they came to make the initial arrangements they were very open and honest. There was an easy to understand contract with no hidden clauses. We were kept continually updated and Sarah put ...
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“Used White & Russell to buy a property to let in ......”

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Jul 18,2013
Minithumbup
By: 'Phil'
Jul 18,2013
0 people found
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Used White & Russell to buy a property to let in Basingstoke , I was extremely satisfied with the service I received during the purchace so I re-engaged them to let the property. Excellent tenants were found at the correct rent and were moved in within 10 days ...
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“Used White & Russell to let our flat on a fully ......”

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Jul 05,2013
Minithumbup
By: 'Ian'
Jul 05,2013
0 people found
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Used White & Russell to let our flat on a fully managed basis. First venture into the letting market. Flat marketed extremely well and let within a short space of time at the rent suggested by White & Russell. Communications & organisation skills very good. Will have no ...
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“Very professional service from White & Russell and clearly bring useful ......”

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Jun 30,2013
Minithumbup
By: 'GordonP'
Jun 30,2013
0 people found
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Very professional service from White & Russell and clearly bring useful letting experience to the process. Good communications and go the extra to provide a good service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something
goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then
respond in line with the timeframes set out below (if you feel we have not sought to address your
complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to
consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of
receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager
who will review your file and speak to the member of staff who dealt with you. A formal written
outcome of our investigation will be sent to you within 15 working days of sending the
acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for
a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming
our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent
review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 3:57 PM 08/02/2021 by Keith Russell

Awards won by White & Russell, Basingstoke RG24 8AG


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