“Carsons contacted me tell me about a lovely property, even ......”
2 Star Review
Dec 12,2013
By:
'Pip.'
Dec 12,2013
Branch: Camberley, 33 Park Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: GU16
Branch: Camberley, 33 Park Street
Sales (Prospective customer)
Postcode: GU16
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Carsons contacted me tell me about a lovely property, even though this was way over my budget which I mentioned on several occasions throughtout the call, yet they encourage me to visit the property stating the seller had found somewhere and was so eager to move so my budget would be considered. When I called later to confirm the appointment I voiced my concern about my budget and asked did the seller know it and still happy for me to view, again I was encourgage to view the property as the seller was eager to sell. However I found the seller had not been told about my low buget prior to the viewing this came to light only when I put through my offer which obviously was turned down with the advise that the sellers wanted the asking price. When I questioned why had I been encouraged to view knowing my low budge the answer was "well we don't know what they will accept". Hello, surely Carson would have had some idea as to what the sellar was looking she was their client. Had they spoke to the seller before I visited she could have had the opportunity to say no to the viewing. I would never had seen the property on rightmove as it was outside my budget let alone asked to view it, Carson approached me. This lovely lady, and she really was, is their client and she spent a considerable time with me, which was a complete waste of her evening and mine, together with the long journey I had to get there. I felt awful and embarrased as to what this lovely lady must of thought about me, I do feel for this lady are they working in her best interest or wasting her time, which may cause her to lose the house she so eagerly wants. So no I could not give this company anything more than a poor rating, if I were a selling I would be watching them like a hawk.
What agent could do to change your mind?
Communication......... listen.......... and match peoples needs........ dont just try it on.
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